WellEasy Arvostelua 

Vastaus yritykseltä WellEasy

7.12.2025

Hi there!

Thank you for your review — we’re really sorry to hear you’ve had trouble updating your subscription and placing an order. We completely understand how frustrating that is.

We want to reassure you that our Member Wellbeing Team responds within 24 hours when contacted on team@welleasy.co.uk
. From what you’ve described, it sounds like your messages may not have reached our main support channel, which would explain the lack of reply.

Please could you email us directly at team@welleasy.co.uk
with your account email and a quick summary of the issue (and any screenshots if helpful)? We’ll pick this up right away, help you update your subscription, and make sure everything is sorted for you.

We’re really sorry again for the inconvenience — if you contact us on the correct email, we will absolutely take care of this immediately.

Warm regards,
The WellEasy Team

Vastaus yritykseltä WellEasy

2.12.2025

Hi there,

Thank you for taking the time to share this — we’re genuinely sorry to read about your experience. What you’ve described isn’t the standard we hold ourselves to, and we completely understand why you’re frustrated.

First of all, regarding the damaged items and the delivery being left unattended: that’s not okay, and we’d always want to put that right. If a parcel is missing or arrives in an unacceptable condition, we will replace or refund wherever we can. Looking after our members properly is central to what we do.

On the customer service side, we’re also sorry you feel you’ve been left waiting. Our Member Wellbeing Team responds within 24 hours on team@welleasy.co.uk
, and that’s the standard we hold ourselves to every day. If you haven’t had a response, it may be that your message went to a different inbox or hasn’t reached us properly — but either way, we want to fix this now. Please email team@welleasy.co.uk
with your order number and a short summary of what’s happened, and we will pick it up right away, investigate fully, and make sure you’re compensated appropriately.

We also want to reassure you about membership value. Our members are covered by our Savings Guarantee, meaning you can never lose out overall — that’s part of our ethos, and we’d never want anyone feeling they’ve paid for a service that hasn’t delivered for them. If this situation has impacted your savings or experience, we will make sure that’s accounted for when we resolve your case.

We’re really sorry again for the upset caused here. If you contact us on team@welleasy.co.uk
, we’ll help you straight away and ensure this is properly put right.

Warm regards,
The WellEasy Team

Vastaus yritykseltä WellEasy

2.12.2025

Hi Pauline,

Thank you for your review, and we’re really sorry to hear how frustrated you’ve been — especially after paying for membership and previously placing orders without issue. We completely understand why this has left you feeling let down.

From what you’ve described, it sounds like your account has been flagged because two different email addresses are showing on the profile. That security step is there to protect members from anyone accessing or ordering from their account without permission. However, we’re sorry that this hasn’t been resolved quickly for you, and that you’ve been left unable to place an order. That isn’t the experience we want anyone to have.

Our Member Wellbeing Team responds within 24 hours via team@welleasy.co.uk
, and if you haven’t heard back since confirming the correct email, we want to pick this up urgently. Please email us again at team@welleasy.co.uk
with your full name and the email you want on the account (and ideally a screenshot of the error you’re seeing at checkout). We’ll get this fixed right away so you can place your order as normal.

We always do right by our members — and if your membership hasn’t delivered the service you expected because of this issue, we’ll make sure that’s put right too. If you decide you’re not happy once we’ve resolved things, we can also review your membership and arrange a refund where appropriate.

We’re sorry again for the inconvenience and the lack of follow-up. Please contact us on team@welleasy.co.uk
and we’ll sort this for you immediately.

Warm regards,
The WellEasy Team

Vastaus yritykseltä WellEasy

28.11.2025

Hi there!

Thank you for bringing this to our attention — we’re really sorry for the worry and frustration this has caused, especially if you weren’t expecting the charge and haven’t had a reply yet.

To reassure you, we don’t ever take payment for a subscription unless it has been actively selected by the customer (either at checkout or in their account). In some cases, a free trial may have been started and then automatically moved onto a paid plan if it wasn’t cancelled before the trial ended — but we absolutely want to check your specific account to confirm exactly what happened here.

We’re also very sorry if your emails haven’t been answered. That’s not the experience we want anyone to have. Please email us again at team@welleasy.co.uk
(and if you can, include the subject line “Trustpilot – Membership Charge”), and we’ll prioritise this straight away. It’s also worth checking your junk/spam folder just in case our earlier reply landed there.

Once we’ve reviewed your account, we’ll explain the charge clearly and put things right, including arranging a refund if appropriate.

Warm regards,
The WellEasy Team

Vastaus yritykseltä WellEasy

28.11.2025

Hi there,,

Thank you for sharing this — we’re really sorry to hear you feel this way. We completely understand how upsetting an unexpected charge can be, and we want to look into this for you immediately.

To reassure you, we never auto-enrol anyone into a paid yearly membership without consent. Membership can only be started by actively selecting it at checkout or in account settings, and an email confirmation is sent when a membership (or trial) begins. That said, we appreciate that sometimes it may not be clear at the time — especially if a free trial was selected which then later rolled into a paid plan which is how WellEasy works.

We absolutely want to resolve this properly and fairly. Please email us at team@welleasy.co.uk
with the email address on your account and the date of the charge, and we’ll review this right away. If it’s been taken in error or you weren’t intending to continue, we’ll put things right, including arranging a refund where appropriate.

We really don’t want any member to feel misled, and we’re sorry this has left you with that impression. Please contact us directly and we’ll sort this for you as quickly as possible.

Warm regards,
The WellEasy Team

Vastaus yritykseltä WellEasy

28.11.2025

Hi Mikayla,

Thank you for your review — we’re really sorry to hear this has been your experience. A delay of around 9 days is absolutely not normal for WellEasy deliveries, and we completely understand how frustrating that must be, especially with a second order still outstanding.

Our deliveries are sent on a next working day service as standard, so something clearly hasn’t gone right here. We’d really like to look into this urgently to find out what’s happening with your orders and get it resolved for you.

Please contact our Member Wellbeing Team at team@welleasy.co.uk
with your order number(s), and we’ll investigate straight away and make sure you’re taken care of.

Warm regards,
The WellEasy Team

Vastaus yritykseltä WellEasy

7.11.2025

Hey Yona!

Thank you so much for taking the time to share your feedback — we’re really sorry to hear about your experience. We completely understand how frustrating it must have been when your deliveries didn’t arrive as expected, especially after choosing next-day delivery.

We work very closely with our delivery partner, Yodel, and stay in regular communication with them to make sure orders arrive on time. It sounds like there was an ongoing issue in this instance, and we want to reassure you this is a rare, one-off occurrence.

It’s possible that you may have still been in your free trial period, which could explain why your membership was automatically cancelled and no payment was taken — but we’d need to check your account to confirm this for you right away.

Please reach out to us directly at team@welleasy.co.uk
, and we’ll look into this immediately and make sure everything is sorted. We always do the right thing by our members — including replacing any lost orders and refunding memberships if anyone isn’t happy with their experience.

We really appreciate your kind words about our concept and products, and we’d love the opportunity to turn this around for you.

Warm regards,
The WellEasy Team

Vastaus yritykseltä WellEasy

28.11.2025

Hi there,

Thank you for taking the time to leave a review — we’re really sorry for the inconvenience this delivery delay caused, especially when you were relying on your shop for meal planning. We completely understand how frustrating that is.

To clarify, our orders do leave us for next working day delivery as standard. However, on rare occasions our courier partner Yodel can experience operational issues, which may lead to delays that are unfortunately outside of our direct control. We work very closely with Yodel and raise any problems immediately, but we appreciate that this doesn’t make the wait any less disappointing when it affects you.

We also want to reassure you about our support. Our Member Wellbeing Team responds within 24 hours via team@welleasy.co.uk
, and that’s the service standard we hold ourselves to. We’re sorry if your experience hasn’t reflected that — it’s not what we aim for, and we’d like to look into what happened here.

Please email us at team@welleasy.co.uk
(or reply to your existing thread) with your order number so we can pick this up right away, confirm the outcome you’re waiting for, and make sure everything is fully resolved.

Warm regards,
The WellEasy Team