WellEasy Arvostelua 

Delivery not received. Really hard to communicate with the company. I have used them for a few years now on and off, but feel that, with the lack of delivery reliability and difficulty in making contact with anybody, this will be my last order.

They totally scammed me for £48 I DID NOT AGREE TO!
I'm pretty savvy, and I don't know how they got this one over on me.
How sleezy and scammy, discusting behaviour for an online retailer.
Customer service is shocking also!
I DO NOT RECOMMEND!

This company has a secret subscription service described as free forcibly tacked onto every purchase. I realised a charge was coming and cancelled it six days before the end of the so-called trial, but was still charged £48. There is no way of contacting the company to get a refund or redress. Straight forward scam.

Scammy company.
I've never even heard of them, yet I get emails telling me I'm subscribed, and detailing 'special offers'. I have never heard of this site, never bought any of their products, and never subscribed to anything!
After emailing this dodgy company this morning, I got this response from 'Arminda' -
"The emails were sent because an account had been registered with us. We occasionally send promotional offers and discount rewards to registered users, even if no purchase has been made".

As I reiterated in a reply to 'Arminda' - I have never even heard of this company, never purchased anything from them, and never registered an account, so why are they saying an account is registered? I don't need this kind of stress currently - I am away from home, caring for my partner who has stage 4 cancer. Now I am upset and panicking that my details have been stolen or something. Really bad business practice and untruths, if you are actually a legit company.

I love this store.
Worth the membership in my opinion.
Cheaper than a Costco membership, yet healthy!

My favourite thing about the store is their labelling.

My home is pretty much ultra processed food free now. Simply because they clearly mark which items are UPF free. And you can choose that as a filter when buying from them.
I actually thought it was impossible to avoid ultra processed foods unless cooking from scratch. This store has taken away that stress.

There was one issue with delivery. However, after contacting them, a replacement was quickly sent.
Very happy with Customer Service and the products that are offered.

I’ve been using Well easy for about 6 months now and really love it. It’s made ordering healthy pantry food so much easier, especially with their auto shop feature. Combine it with a veg box from somewhere else and you’re good to go! Their stuff is reasonably priced, not more expensive than supermarket for the equivalent and definitely better than the prices in health food shops. Especially like that they flag which items are UPF free, that makes life so much easier! It’s also not packed with an excessive amount of packaging which I’m glad about from a sustainability perspective. Thank you!!

I love WellEasy, it has made my life so much easier by being able to shop so many of my favourite products in one place and with free next day delivery!

Really annoyed - just spent an hour filling a basket, only to be met with this “membership” model upon check-out. I was going to try the free trial, but after reading reviews here, it’s not worth it. This should be communicated upfront.

Disappointing
I was a member for a few years. Decided to cancel my annual membership before it was renewed. I have the confirmation of the cancellation. Today payment was taken. The company has agreed a refund but no explanation or apology as to why the unauthorised payment was taken. Of course the refund will take a few days. Seems to be a common issue based upon the reviews

Brilliant online shop

I have been buying from Welleasy for years and have stuck with them through the teething problems as they have such a great range of products. However, I have given feedback multiple times now on the slow delivery times and refunds given on out of stock items and it just keeps happening. It’s meant to be next day delivery and I think I’ve had that actually happen about twice in a couple of years. My most recent order will take 5 days and this isn’t uncommon. Means that I usually have to go out and buy items as it never arrives when it should, if it’s not going to be next day then don’t offer it. I also got an email this time saying it’s on its way you’ll get it on Wednesday (next day should have been Tuesday) when it didn’t arrive I emailed and was told it’s arriving tomorrow (Friday) - don’t email me and tell me it’s arriving on a later date than expected then not even meet that. The most annoying thing however is that if an item is out of stock they usually wait until the day your box is being delivered or even after it’s been delivered to let you know (even though you placed the order days before and it was packed days before) which is so frustrating as if you had known earlier you could have tried to order it from elsewhere and have it arrive in time for what you needed it for. This has happened to me so many times now and I’m missing an ingredient for something I need to make that day and it’s too late.

Customer service is normally fairly good when I have an issue and they usually offer some credit if something happens so I’m usually pretty forgiving. My most recent order which is running so late and is a real pain as I’ve had to be adapting things for meals all week - I haven’t even been offered anything by customer service - just a generic email about items being not in immediate stock sometimes (if this is the case don’t let me order it next day delivery!?)

Even though I order once a month and so really like the products on offer I’m not sure if I’ll renew next time for these reasons.

Had no idea I'd signed up for a subscription. Difficult to cancel, impossible to get he refund that is described on website. Total scam, avoid.

Edit: since receiving the reply below I have requested a refund. My request has not been answered and Well Easy have again attempted to take money from my account.

Great difficulty cancelling subscription. Phone number supplied to Amex just drops out after a few seconds. Increasingly convinced there’s a large percentage of scam here!

I've been purchasing with WellEasy for a few months and have found great prices, great choice of products, easy to navigate website and prompt and helpful customer services. 10/10👍

Beware, this is a scam. After some time they charged me £50 for a membership I never signed up for. Very misleading and disappointing experience.

On the 10th of April 2026 I logged a review about WellEasy sending me spam.

I had an email from someone called Arminda stating that my details had been removed from their systems and that I would not be spammed again, after having closed my account.

But true to form, the spam started again on the 19th of May 2026. I have since received further confirmation of the form:

"I can confirm that your email address has now been fully unsubscribed from our marketing emails, so you should not receive any further communications from us moving forward."

But I simply don't believe it from this dreadful company.

I do not recommend them for several reasons.

Hi ive tried all night to cancel my account there is no icon to cancel no phone number to speak to anyone I only wanted to try a loaf of bread not be roped in to any membership! I didn't even make an in order! It it now saying my password and email are wrong when they are not! Ive emailed and am waiting my response to have confirmation of cancellation. I want this sorted promptly im fuming.

Varied products, lots of choice, fairly priced and efficient delivery service.

Despite all the comments, this website did not change their "model" of forcing their membership on people trying to buy healthy foods. If scaming people is indeed your business model, there should be a warning first time shoppers visit the site, or at least make it possible for people who doesn't want to deal with membership or the extra work of cancelling remove this from their baskets. The model you speak of consists of hunting on busy people, some of whom will forget or won't have time to cancel.Not cool.

I’ve just been charged £48 for membership that I never requested! I see on their site that others have had this issue too. I’ve just messaged them saying I don’t want it but am worried as others have said they don’t reply. Seems like a scam to me.