We Buy Any Car® USA - Pottstown, PA Arvostelua 

Vastaus yritykseltä We Buy Any Car® USA - Pottstown, PA

Päivitetty 26.7.2023

Hi Rosemarie,

Thank you for selling your vehicle to webuyanycar.com. We appreciate your business and the feedback provided about your experience. We take customer service seriously and are glad we were able to connect with you on the phone. Thank you for taking the time to speak with Area Manager, Patrick and for giving us the opportunity to discuss your experience and find a way to give you a positive outcome.

We understand condition plays an important part in a vehicle’s price that’s why we always carry out a professional appraisal before we make an offer. We invite all our customers to join the branch manager for the appraisal so that you can fully understand the appraisal process and see what we see when we look over a used vehicle. The appraisal process includes physical and mechanical checks of the vehicle, running a vehicle history check through providers such as Experian or CARFAX, and we run OBDII diagnostics on the vehicle to check for any engine or drivetrain issues. If the appraisal finds any issues with the car, these are always considered as part of our final offer.

We are grateful to have earned your business and hope that you judge us based on our customer service response. Hopefully we were able to address any concerns and restore your faith in our service. We remain committed to giving you a 5-star experience and if there is anything else we can do, please reach out to Patrick or email our customer experience team directly at questions@webuyanycarusa.com.

Kind Regards,
Kevin, on behalf of webuyanycar.com

Vastaus yritykseltä We Buy Any Car® USA - Pottstown, PA

Päivitetty 5.7.2023

Hi Nancy,

Thanks for taking the time to leave a review about your experience. We appreciate all the feedback we receive and try to address any concerns our customers have. We’re sorry we couldn’t quite meet your expectations on price for your 2004 Ford Focus.

Our leadership team launched an investigation and have been trying to get in touch with you by phone and email so we could listen to your feedback and try to restore your faith in webuyanycar.com. Unfortunately, we’ve been unsuccessful at connecting with you after multiple attempts.

Like any reputable car buyer we have to price vehicles based on their condition. We’re not worried about normal wear and tear or small dings and dents, but major issues that would negatively impact the mechanical or safety features and therefore degrade resale value. During the inspection process we invite you to join us while we review the car so you can see what we see. It’s all part of our commitment to transparency. If we find any issues that we were previously unaware of, we must take these into consideration when making our final offer. Unfortunately, when inspecting your Ford Focus, we discovered and were most concerned with rust and potential structural damage to the undercarriage of the vehicle. That, coupled with other issues like missing wheel covers, meant we had to adjust what we could offer.

We try to operate in a pressure-free environment, and we’re glad we could get you a price you were happy to accept. We never want our customers to leave feeling upset about any aspect of their appointment, that’s why we’ve been trying to reach you by phone and email. We remain committed to giving you the positive experience you deserve and kindly ask that you return our calls or email our customer experience team directly at customerfeedback@webuyanycarusa.com

We sincerely appreciate your business and hope to have the opportunity to serve you again.

Kind Regards,
Kevin, on behalf of webuyanycar.com

Vastaus yritykseltä We Buy Any Car® USA - Pottstown, PA

22.6.2023

Hey John,

Thank you for your kind words! We're so glad to hear that you found the process quick, easy, and fair. Our team members strive to be as helpful as possible, and we're thrilled that this was evident during your transaction.


Kind regards,
Nazel, on behalf of webuyanycar.com

Vastaus yritykseltä We Buy Any Car® USA - Pottstown, PA

Päivitetty 26.4.2023

Hi Timothy,

Thank you for choosing webuyanycar.com to sell your 2002 Dodge Durango. We're sorry to hear that you are unsatisfied with your appointment. Our Leadership Team has tried reaching out to you several times to see if there is anything we can do to give you a positive outcome. You should have received voicemails and emails from us.

We take great pride in our business ethics and never take advantage of a customer because of personal circumstances. We train our staff to deliver outstanding customer service with integrity and to appraise vehicles accurately. We value honesty and integrity and are happy to explain any pricing decision.

The online valuation is based on the limited information you share with us about the car and is not a lure to bring people in (that's called bait and switch and it's illegal). Like any reputable buyer, we do our due diligence and always complete a test drive and appraisal before making a firm offer.

The appraisal process includes physical and mechanical checks of the vehicle, running a vehicle history check through providers such as Experian or CARFAX, and we run OBDII diagnostics on the vehicle to check for any engine or drivetrain issues. If the appraisal finds any issues with the car that were not declared online, these are always considered part of our final offer.

Unfortunately, there were several problems with the Dodge that were not declared during the online valuation and should have been explained to you in detail before you accepted our offer.

We can see when you requested the online valuation estimate on 1/10/2023 you stated that the vehicle was a 2003 model year but during the physical appraisal at our branch on 4/4/2023, we were alerted that the car was actually a year older. In addition, the vehicle had 64,000 more miles than what you had stated 3 months prior to your appointment. Due to these reasons, we were already starting at a much lower value than what was quoted online.

Physically, the windshield and passenger side front fender would need to be replaced. Mechanically, our check of the vehicle's diagnostic computer returned a P0562 (System Voltage Low) fault code.

We have to take these into account and we made you an offer in line with the expected market resale value. We hope you understand our pricing decision which was based on the condition of your vehicle.

We remain committed to giving you a positive customer service outcome and invite you to contact our Customer Experience Team by emailing customerfeedback@webuyanycarusa.com.


Warm regards,
Nazel, on behalf of webuyanycar.com