We Buy Any Car® USA - Brandon, FL Arvostelua 

Vastaus yritykseltä We Buy Any Car® USA - Brandon, FL

Päivitetty 25.2.2026

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Hi Marisa,

Thank you for taking the time to connect with our leadership team. Our Area Manager reported a positive and productive conversation.

If there is anything else we can do, please don't hesitate to email our customer experience team at customerfeedback@webuyanycarusa.com.

Kind Regards,
Kevin, on behalf of webuyanycar.com

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Hi Marisa,

Thank you for choosing webuyanycar.com and for sharing your feedback. We truly appreciate your business and are glad to hear our team member treated you well. We take your comments about convenience seriously and are reviewing the wait times at this branch.

To ensure full transparency, we want to explain why the final offer differed from the online estimate. Our process includes a physical inspection and an OBD2 diagnostic scan to verify the vehicle’s condition against U.S. market standards. In this case, the adjustment was necessary due to the following confirmed findings:

• Market Spec: The vehicle is a gray market import from Canada, which limits resale potential in the U.S. market.

• Diagnostic Codes: Active codes P0532 (A/C Pressure), 61 (Power Supply), and 41-11 (Impact Sensor/Safety) were present. These codes can indicate underlying safety and performance concerns.

• Physical Condition: Notable reconditioning is required for the headlining, prior passenger door repairs, and interior pet odors.

All of these issues and codes were discovered during the appraisal to ensure full transparency about the process. We detail these factors not to discourage you, but to explain exactly how we arrived at the final figure. We strive to be as accurate as possible upfront, but these specific mechanical and market factors are only visible during the in-person inspection. Customers are always invited to join the appraisal process so they can see what we see.

The Area Manager for Brandon will be reaching out to discuss your experience and find a way to improve the convenience of our process moving forward. If you have any further concerns, please contact our Customer Experience Team at customerfeedback@webuyanycarusa.com.

Thank you again for your feedback and for giving us the opportunity to improve.

Warmest regards,

Jeremy, on behalf of webuyanycar.com

Vastaus yritykseltä We Buy Any Car® USA - Brandon, FL

Päivitetty 19.11.2025

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Hi Amanda,

Our leadership team has tried reaching out to you several times without success. We'd value the opportunity to speak with you and address your concerns, but we've exhausted all options at our disposal.

We kindly ask that you return our calls or email our customer experience team directly at customerfeedback@webuyanycarusa.com. We hope to hear from you soon.

Kind Regards,
Kevin, on behalf of webuyanycar.com

Hi Amanda,

Thank you for choosing webuyanycar.com and for taking the time to share your experience with our Brandon, FL team.

We’re truly sorry to hear that your visit didn’t meet expectations. We take customer feedback very seriously and have logged a complaint on your behalf. The Area Manager responsible for our Brandon location is investigating what went wrong and will be reaching out directly to discuss your experience and find a way to restore your faith in webuyanycar.com.

We understand how important it is to receive a fair and transparent offer, especially when selling a vehicle under time-sensitive circumstances. Our goal is always to provide a pressure-free environment and a valuation that reflects the actual condition of the vehicle. Every customer is invited to join the appraisal process so they can see what we see and understand how we arrive at our offer.

In your case, the vehicle—a 2015 BMW X5—was appraised on November 1, 2025, at our Brandon, FL location. During our professional appraisal, we identified several issues that were beyond what we consider fair wear and tear for a vehicle of this age and mileage, including:

• Bug damage on the bumper
• Damaged center console
• Seat damage
• Suspension noise
• Low tread on the tires
• Upper engine noise

Additionally, our diagnostic scan revealed multiple fault codes, including:

• 131501: VANOS, inlet, cold start: not controllable
• 120408: Boost pressure control: Shut-down as a consecutive reaction
• 1C0102: Engine oil pressure control, plausibility, static: pressure too low
• 1FB801: Check-Control-Message (ID 212): motor oil pressure. Attention Stop
• 1C2002: Engine oil pump: oil pressure too low
• 804246: Exterior rear view mirror left (LIN): Heating or Electro-Chrome: Defect
• D90C18: LIN Master I: Shortcircuit

When prompted to disclose any physical or mechanical issues with the vehicle during the online appraisal, no problems were reported. Unfortunately, these undisclosed issues significantly impacted the final valuation.

It’s important to clarify that we never promise a price on a used vehicle we have not seen. No buyer can make that kind of commitment without carrying out a professional appraisal of the vehicle. The online valuation is an estimate based on the information provided, and the final offer is determined after a thorough in-person inspection.

We also want to address your comments about Kelley Blue Book (KBB). KBB does not buy cars. They are a lead generation service that sells your contact information to dealerships. Dealers have no obligation to honor the “KBB estimate,” and in our experience, many customers are not offered that value. If you do want to price check us against a comparable source, we recommend checking the KBB Instant Cash Offer, which we often beat. Prices higher than the KBB Instant Cash Offer are frequently tied to trade-in deals where the dealer makes money on financing and other products sold during the transaction.

We’re sorry that we weren’t able to meet your expectations on price and hope we’ll have the opportunity to make things right. If you’d like to speak with our Customer Experience Team directly, please reach out to us at customerfeedback@webuyanycarusa.com. If we’ve done something wrong, we’ll always do our best to make it right.

Warmest regards,

Jeremy, on behalf of webuyanycar.com