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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

I wrote to Pepper about a bra purchased in 2024 (within 2 years) which has its stitching on the strap coming completely apart. They said that any replacements or refunds are only available in the firs... Näytä lisää

Yritys on vastannut

Saanut 1/5 tähteä

The bras are one of THE most painful bras i've ever tried on. I really wanted to like these bras, I am part of the itty bitty community and was glad a bra was made for us. But when I tried the MVP... Näytä lisää

Yritys on vastannut

Saanut 4/5 tähteä

I saw mixed reviews on pepper bras. I decided to try it anyways because my boobs aren't super small but they are teardrop shaped so majority of my breast tissue is at the bottom which creates the anno... Näytä lisää

Saanut 5/5 tähteä

Pepper is one of my favorite companies. As a small breasted woman I have struggled to find attractive well fitting bras. As a nearly 60 year old fit a fabulous woman, I feel better about my body since... Näytä lisää

Yrityksen tiedot

Yrityksen kirjoittama

Small-chested bodies deserve to be celebrated. We’re here to do just that—exceptionally fitting bras designed for AA, A, and B cups.


Yhteystiedot

3,2

Keskitasoinen

TrustScore 3/5 tähteä

258 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

On vastannut 97 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

I was dubious after using the bra…

I was dubious after using the bra measure system on the website as it came out so different from the size i usually wear. However, my bra's arrived today and they are honestly the best bra's I've ever had. Fit absolutely perfectly and so comfortable with no gaps at all. I will be ordering all my bra's from pepper from now on and throwing my old bra's out. I wish I'd heard of pepper sooner. Totally recommend

10. syyskuuta 2024
Oma-aloitteinen arvostelu
Pepper-logo

Vastaus yritykseltä Pepper

Hi Cheryl,
We’re so happy to hear that you love Pepper bras! Your feedback means the world to us, and we always pass it along to our designers.
We’re thrilled about the new styles coming in 2025—stay tuned! Feel free to reach out if you have any questions pepsquad@wearpepper.com.

Saanut 2/5 tähteä

Not good if you're an international customer

This company is probably good if you're based in the US. If you're not, it's not great. I took their fit quiz to get the correct fit. Ordered the size recommended. The bra arrived and it's a bit too small. I went to look into exchanging it. They don't offer exchanges outside of the US, only refunds. They also deduct £10 from the refund for the cost of the return. So in order to get the correct size I would have had to pay the original £5 delivery fee, the £10 refund fee and another £5 delivery fee. That's £20 in total to get the correct size. As such I decided it wasn't worth returning. So in now stuck with a badly fitting bra. I won't be buying from them again.

6. syyskuuta 2024
Oma-aloitteinen arvostelu
Pepper-logo

Vastaus yritykseltä Pepper

Hi Caroline,
Thank you for your feedback—we’re sorry to hear you didn’t love your last Pepper purchase. We’ve since introduced free, live, one-on-one appointment fittings with our designers to help you find the perfect fit.
If you’d like to learn more or need assistance, please reach out to us at pepsquad@wearpepper.com. We’d love for you to give us another chance and explore our new styles!

Saanut 1/5 tähteä

I am severely disappointed in my experience

I am severely disappointed in my experience with Pepper. First of all, most of the bras fit me pretty welI and I am pleased as it's so hard to find bras that actually fit. I did send some back because the sizing was off. Go with your normal size and not their measurements. The bras do run on the smaller side and these bras will only fit very petite women. The material is definitely cheaper than I expected for their pricing. Do not put them in a dryer and wash them in a bag on delicate or hand wash. Now onto my real issues.. on my first order they added a wash bag and charged me for it. I contacted them after I received my email confirmation and they corrected it. They said it was supposed to be a free gift and they refunded me. Next I did some returns for my money back and I never received my 2nd refund. I have gone back and forth with them for over a week now and I still haven't received my refund. I contacted my bank and I have it in writing that my bank hasn't received the refund. I gave them copies of my credit card transactions showing proof I haven't received the refund. I have been told repeatedly that they processed it and to contact my bank. It seems as if a robot is responding to me because I keep emailing them the documentation showing that my bank didn't receive the refund. They have told me 3 times now they will investigate it only to tell me again the refund was already previously issued. I hate leaving really bad reviews for companies because I understand things can happen, but this is beyond ridiculous now. I will never purchase from this company EVER, EVER AGAIN!!!

2. syyskuuta 2024
Oma-aloitteinen arvostelu
Saanut 2/5 tähteä

Discolouration - not built to last

Shape and fit on pepper bra was great, but after a year with occasional washing as per the care instructions, the bra strap hoop has caused discolouration/greenish oxidation where it meets the material. I've never experienced this with a bra before, so it is something in how Pepper is manufactured. Poor for the environment and poor for my wallet. It's fast fashion quality with a slow fashion price tag.

25. elokuuta 2024
Oma-aloitteinen arvostelu
Saanut 2/5 tähteä

BAD RETURN FOR EXHANGE EXPERIENCE

JESUS H. I have been trying to reach someone at this company for a week now ! Please someone contact me Virginia Huntley . I returned two bras for an exchange in a bigger size. They were sent in the same box so I returned them in the same box. BUT, I only received one of the bras back. Where is my second one? I love the bras, but I am getting really frustrated with the situation. Can you please help me?

10. elokuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

I was looking forward to getting one of…

I was looking forward to getting one of these bras. It's nice, but too small. I live in the UK and, despite emailing them, every time I try to fill in the returns form online, I get a message saying I cannot return it. So, have I just given Pepper £40 for nothing?

13. elokuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Pepper's customer service took GREAT care of me!

I was really excited to buy a bra because of all the hype for us small chested women. So, I bought the wire push up bra, but unfortunately i didn't find it comfortable! So I wanted to make an exchange for a new bra, but I had already taken off the tags, (even though I still had the tags, you MUST have the tags ON THE BRA STILL to qualify) therefore disqualifying me from being able to make an exchange or get my money back. So, I requested through the website to get an email from customer service to see if they could make an exception and they emailed me back IMMEDIATELY and gave me a one-time offer of still being able to make an exchange since the bra was unworn/brand new and the tags weren't damaged. Bernalynne and Mandie in customer service took GREAT care of me and made my first time experience at Pepper really great despite getting a bra that I didn't find comfortable. :)

6. elokuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Amazing company

Amazing company. Thankyou for being creative and filling that huge gap in the market for women with smaller figures.
Can't say enough to Thankyou. Will certainly be back for more.

5. elokuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I love my bras so far

I’ve just gone through all the negative reviews here and it’s a shame that Pepper doesn’t have a better reputation. Regarding quality, I haven’t had my bras long (2 weeks), so I’m only going to comment on my current experience. I may add something if the quality fails my expectations.

I purchased two bras and two matching pairs of underwear during a sale as I cannot afford the full price. I’m in Australia and do like how there was free shipping offered on spending a certain amount. Everything was packaged nicely and my bras fit me perfectly. I didn’t use the size chart, I just ordered my size which is 34AA. This size is nonexistent in Australian shops, so I was astounded to have bras that fit me! I’ve been living in these and have washed them once in a garment bag with no issues (so far). I’ll continue to watch their potential degradation over time but so far, I’m very happy with my experience.

25. heinäkuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Two thumbs down

I bought three padded bras. I don't like pads in my bras and I always remove them when I buy them. Oops. I found that when I bend over I fall right out of the pepper bras when the pads are removed. I had already given away one set of pads, but I returned the pads to the other two sets and it was a nightmare trying to get them back in there right. It took me 15 minutes to get one set back in. So the bra fit again and my boobs stayed in it but every time I wash it I have to put the pads back in and try putting in the pads to the left-handed side when your right handed. Or if you're me. I just have a lot of trouble doing it and I hate it. I'm starting to hate pepper. I've spent a lot of money there and they say you can't return their bras once you've taken the tags off. Well how the heck are you supposed to try on the bra and see if you like it without taking that big 'ol mess of a tag off? Never again. The prices are nuts anyway. And don't buy a bra on Clarence! They are on clearance because there's something wrong with them.

21. heinäkuuta 2024
Oma-aloitteinen arvostelu
Saanut 4/5 tähteä

Great fit but expected better quality for the price

Seeing all the negative reviews here, I kind of feel bad to put a decent review. I just got my first order to test the size, and they fit great. I used their size guide to confirm my size (which was the same size as other brands I have been fitted for - 32A), and the fit was much better, completely eliminating the 'gap'. However, the quality of the bra could be better given the steep price - the cups don't feel as soft or luxurious as higher-end bras I used to buy, but the fit is perfect. The underwear was nice and soft, though. I had planned on getting a couple more sets from them, but I'm a bit concerned about how they will hold up in a few months given all the reviews I have now read here, so will wait to see if they last before repurchasing.

1. heinäkuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Really feels like a scam

Really feels like a scam. Was the worst online shopping experience I have ever had. Paid large amounts for shipping and unable to return. Recommend to stay away from this company!

3. heinäkuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

This company has the worst customer…

This company has the worst customer service.
I had made an order but recieved zero communication for days. I emailed to cancel order and had an AI response back. This happened 5 times in total which was frustrating. After a couple of days with still no communication, I searched the Internet on how to cancel. I emailed the link on their Web page which they responded to the next day telling me its now too late to cancel.
If they had picked up on service then they would have seen my previous emails stating I wanted to cancel
The whole thing feels so staged.
And the bras are not all that, I've found similar in Asda before.
Definitely be returning.

1. heinäkuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Feels like a scam

Pepper encouraged me to reorder during the sale so I could get a better price. Then when I returned the two orders, the warehouse said that 2 of the items were not there. Of course I returned the WHOLE ORDER because they didn't fit. I'm now out $100 with this scam. That's what it is -- A SCAM. They conveniently lose things in the order and charge the CUSTOMER.

26. kesäkuuta 2024
Oma-aloitteinen arvostelu
Pepper-logo

Vastaus yritykseltä Pepper

Hi Ellen! We're so sorry for the issue here! It looks like you got in touch with our customer service team and they were able to refund you in full. Please do let us know if there's anything else we can do to make your experience right!

Saanut 1/5 tähteä

Shein can do a better quality than…

Shein can do a better quality than this. Padding ruined after 1st wash only. The bra is soft but the quality is very poor, not worth the price honestly. Don't waste your money in this product ladies.

26. kesäkuuta 2024
Oma-aloitteinen arvostelu
Pepper-logo

Vastaus yritykseltä Pepper

Hey Krystle! That certainly shouldn't be happening after one wash, so sorry to hear about it! If you haven't already, please reach out to our customer service team with your order number - pepsquad@wearpepper.com. We're here to help!

Saanut 3/5 tähteä

Mixed experience

Mixed experience with this company. I decided to give them a go when they had a sale, as the normal prices are too expensive for me to be interested.

Their sizing chart suggested I needed a large, but that seemed really off for me, so I ended up ordering a small, medium and large and accepted I'd have to pay to return the sizes that didn't fit. I'm glad I did, as I ended up keeping the small. This puts me off ordering their other designs as I imagine the sizing will be wrong again. I dont want to keep losing £10 to return wrong sizes.

I've only washed the bra once so far, and it washed well, but seeing other trustpilot reviews, who knows how it will last over time. I will be handwashing it to try and prolong it's life, but that's such a hassle and I wish I could wash it in the machine like all my other bras.

The size I kept is really good though, it's the best fitting bra I've ever had, and the fabric is super soft and it's really comfortable to wear. I almost forget I'm wearing it.

I guess time will tell how long it lasts, but I won't be ordering any more until I know for certain how well it ages, especially now I've read the other trustpilot reviews.

13. toukokuuta 2024
Oma-aloitteinen arvostelu
Pepper-logo

Vastaus yritykseltä Pepper

Hey Hannah! If you ever need help with sizing, just reach out to our customer service team first- pepsquad@wearpepper.com. Also, we do recommend hand washing and air drying, that will give your products the most longevity. Happy to hear the size small worked out! You should be able to get a small in any of our other products. And we're sorry about the international return fee. Returns in the U.S. are free because we're a U.S. based company, but totally understand the frustration here. Appreciate the feedback!

Saanut 1/5 tähteä

Worse quality bra I have ever owned

Worse quality bra I have ever owned. I've purchased $10 bras that have lasted longer than my Pepper bra's. They completely frayed with the elastic breaking apart - like little hairs coming out of the band and even around the cup. This is after about two months of wear. Bear in mind I am washing them in bra bag with all my MUCH older bras. Feels like cheap fast fashion at the price of high fashion. Now I need to throw them away and feel horrible about the additional waste I just created by buying this incredibly low quality bra.

21. kesäkuuta 2024
Oma-aloitteinen arvostelu
Pepper-logo

Vastaus yritykseltä Pepper

Hey there! It sounds like you may have gotten a one-off defective product as that certainly shouldn't be happening after 2 months of owning! Please reach out to our customer service team to help- pepsquad@wearpepper.com. Apologies for the issue here!

Saanut 2/5 tähteä

Low Quality

I wanted to give pepper a try since small busted girls like me, bras just don't fit well. A major issue I have with the company is I find it odd that I couldn't leave a review on their website, after purchasing 4 bras from them. Most companies even send me an email inviting me to review but I never received anything. And there's no way for me to review on their site, even logged into my account under past purchases. It makes me question if their reviews are legitimate. Since I couldn't review my purchase on their site, I'm reviewing here instead. I purchased one push up, two best selling tshirt bras and strapless. When they first arrived I was a little surprised at the low quality, but they seemed to fit well, better than other bras, so I kept them. After about one month, the bras started to basically fall apart. I'm very careful with my bras. I don't handwash but I wash them in a lingerie bag, on delicate, cold water and lay flat to air dry. I've done this all my life with multiple brands of bras and never had an issue. After the first wash the bras started to pill. Then the straps stretched out, so bad that they slipped off my shoulders anytime I wear them. The bands around my ribcage stretched out. The cups warped entirely. I couldn't believe the low quality of these! Very disappointed. I kept them for over a year, because I spent so much money on them I felt I had to wear them and didn't want to start my search over. They were never comfortable from day one. I'm giving two stars just because they fit when I first purchased them. Maybe now one else experienced the issues I did, but with all the bought and paid for reviews, plus the marketing out there, I was another person duped by false claims of a great bra.

29. kesäkuuta 2023
Oma-aloitteinen arvostelu
Pepper-logo

Vastaus yritykseltä Pepper

Hi Betina! We're so sorry to hear about the issues here. We send a few emails asking for product reviews, so if you didn't receive them, it's possible they went to your spam. Apologies for that! The reason you can't leave reviews on our site is because we want to make sure they are verified purchases to help inform other customers of our products. I do see your order was placed over 2 years ago, but if you'd like to reach out to our customer service team, our email is pepsquad@wearpepper.com <3

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