Plantmade Arvostelua 

I ordered a bundle end of August and have not had the items delivered. I have a Royal Mail tracking number and can see that Royal Mail has not received the package. I have emailed Plantmade 3-4 times and they have not responded to any of my emails. I resorted to sending them a text and calling them but I there was no response via either method. I have even resorted to contacting their social media accounts X, insta and TikTok no response either. After checking Trustpilot and their socials it's obvious I'm not the only one experiencing these issues with Plantmade. Plantmade should at least contact all their customers and make them aware of any issues they're having at the moment. Not quite sure what is going on but there is no excuse for this poor customer service. I was made to pay for order protect but not quite sure I'm protected. I just want my money back!

Order at your own peril. Good products, AWFUL at just about every other aspect. I had my goods sent to an old address after I opened up an an account with them (thinking that this may improve customer services on their part). The goods were never delivered to that old address and were sent to the post Office Depot and eventually returned to sender. Despite having sent an email with the correct address prior to the original dispatch of goods, the delivery address wasn’t sent (even though I was informed it had been changed) 2 months later, I’m still chasing for a refund. No email correspondence, no calls answered. Without a doubt the worst company I’ve ever bought from ever.

I will not be purchasing any goods from Plantmade again. I ordered a bundle which costs £71.39 on 28/08/24 and it has not arrived. I've sent 3 emails and tried to contact them on their socials with no response. I would like a refund but it seems as though I will not be getting my money back. Worst customer service I've ever experienced. The worst is the products are expensive so I would expect if there are any issues they should at least be obliged to respond to emails and try to resolve it.

Product are really good quality

I’ve bought products from this place for my brother, unfortunately Apple Pay changed my address to an old address so i IMMEDIATELY emailed explaining the mistake and included my correct address. I heard no response. In total I sent 3 emails with ZERO response. The order was delivered today to that wrong address and of course the people in that property are denying receiving any parcels

I never received my inches pro and after messaging on Instagram and on email several times, no one has contacted me to resolve the issue. I’ve been scammed out of nearly $60. On top of that, it took a month for my things to arrive, just to be missing something. The products are fine but not worth the headache. I will have to report this as a scam to my card company to get the money I lost back. Why such bad customer service

Due to the products being handmade the consistency varies each time I place an order for the Soil. The consistency this time around is like miracle whip. I have called (got the same bogus voicemail) online return (got the same bogus we are unable to locate your order error message and emailed, to obtain a refund or replacement product but there has been absolutely no follow up on my requests. There is absolutely no way to have a successful company and think that you will be able to ignore the complaints of dissatisfied customers. All companies that do that eventually go under.

I’ve been a loyal customer of Plantmade, and while their products are genuinely good, their customer service has been a major letdown. I’ve had an ongoing issue with a missing package for over a month now. I’ve reached out multiple times through various channels—emails, Instagram message, phone calls, and voicemails—only to be met with minimal and unhelpful responses.

I even paid extra for package protection specifically for situations like this, but despite this, my issue remains unresolved. The only communication I received was a generic acknowledgment saying, “Thanks for reaching out! We will be with you soon,” which was sent several weeks ago and has led to no further assistance.

The lack of effective customer support has been incredibly frustrating. It’s clear that Plantmade needs to significantly improve their customer service processes. The delay and poor response make it hard to recommend their services, despite the quality of their products. If you decide to buy from them, just be prepared for a potential headache if issues arise.

I made an order for £178.99 on 5 Aug. I emailed on 10th Aug with a separate query, I received a AI reply saying my enquiry had been passed to the another team and they would get back to me. On 23rd August I went online to find out my products had been shipped to me but i had not received them nor had anyone contacted me about my earlier question. I emailed again, asking for clarification on my order both through the AI chat and via email. To date I have not had any response. I am not happy.

5 stars for the products but thumbs down for customer service. I just want to talk to someone and get this resolved.

I have to say I haven't noticed a big difference in my hair/beard as yet (given it's only been the second week of usage). However, I like my experience with Plantmade, from the questionnaire and certified clean ingredients lists to the personable packaging and custom natural formulas.

I place an order over a month ago for £150 worth of items and they still haven’t arrived. I’ve chased the order via the online form and have been ignored.

I have ordered from Plantmade a few times before and been reslly happy with their service. However the last time, I had only one item sent to me even though I ordered and paid for 2. I have now been messaging on all platforms and emailed to get help with this, but I've had no reply. I finally joined a insta live and was told they would sort out the error. 3 weeks later I have still not received the missing item.

I had a missing item in my order and have reached out by email, text and phone and to date (3 weeks have gone by), I have received no response from Plantmade. This is very disappointing as I do not understand why there has been no response whatsoever. 😕

I love these products, but my last order has taken over month to receive shipping information. I ordered July 31st, and it's September 3rd, and still nothing. I've emailed, DMed, and contacted the Plantmade team on the website and no response. Nobody has gotten back to me. It frustrating because while I'm waiting, I had to go back to using my old hair products that don't work as well. I would like some customer service !

It’s been a month since I made my order. It never arrived. Contacted PlantMade and got not response. So I guess I’m £140 down?

I love the product but customer service is horrible. It took 3 weeks to recieve half of my order but I am still missing the rest. The website days everything has been delivered but it has not. I've called and got voicemail I have emailed several times with no response. It has now been 5 weeks since I ordered and I am still missing items with no response from customer service. I do not recommend this company to anyone. I would give negative stars if I could. Customer service if you are reading this please respond to my f##**ng emails and let me know what the f*#k is going on.

I love your products and it has grown my hair well. My only complaint is that ordering from the US the delivery takes too long.

I never bother with bad reviews but I am so frustrated with Plantmade and do not want others to experience the abysmal customer service that I have. After placing an order last year, I was appalled to find that they charged my credit card a year later for another payment without my authorisation. I did not place another order.

Despite contacting them multiple times, I received an email back more than a week later with no apology for the unauthorised charge or the delay. I was told by Ama the Founder that the only way to receive a refund was to return the order—an order I never requested or authorised. I refused the delivery, and despite following up more than 10 times since, I have received no further communication and am still waiting for my refund.

This experience has revealed significant issues with Plantmade’s business practices, including unauthorised transactions, lack of accountability, and terrible customer service. Even if the products were of high quality, I would avoid this company at all costs and strongly advise others to do the same. No business should operate in such an unprofessional manner.

Delivery did take longer than I expected but as always the products are A1. It’s helped my baby’s hair grow so much! And I have locs now and it has really supported the growth of my locs and now they are really flourishing. Plant made make great products that actually work.