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OnCare offers a comprehensive suite of software tools designed to streamline and improve the management of home care services. OnCare provides functionalities for care planning, risk assessments, staff scheduling, electronic medication administration, and electronic call monitoring, all aimed at reducing the administrative burden on care workers and improving communication across teams. Additionally, the software includes features for payroll, invoicing, and generating mileage reports, catering to the organizational needs of care agencies. OnCare emphasizes user-friendliness and affordability, supporting care providers in enhancing their service quality and operational efficiency.
7 Bell Yard, WC2A 2JR, London, Yhdistynyt kuningaskunta
4,2
16 arvostelua
Ei ole aiemmin pyytänyt arvosteluja
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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I must confess that OnCare App is very user friendly, moreover, I have had a very good training on how to utilise the system by a lady called Dess, such a wonderful lady who took me through the system and taught me how to navigate through. I would recommend this to anyone to implement for their care company especially.
I have used this for more than a year now, I have to be honest and say that the app is so simple that you cannot hate it. I have interacted with the account manager and made suggestions, although none have come through yet, at least someone listened to what I needed and stated that they would try. That's more than what I have received from other providers. My staff like to app, easy to use, easy to understand, easy to set up. No issues from here!!!
I’ve had a great experience with OnCare. The app is intuitive and easy to use, and the software runs smoothly without any issues. It’s clear that a lot of thought has gone into making the platform reliable and user-friendly.
What really stands out is the support team. Whenever I’ve reached out, the staff have been incredibly helpful, responsive, and professional. It makes a big difference knowing that assistance is readily available when needed.
Overall, OnCare provides a seamless experience with excellent service to match. I’d highly recommend it to anyone looking for dependable and well-supported software.
If I could give this company 0 stars I would.
I have provided so much feedback via their “support centre” and receive nothing back. Your “Account manager” doesn’t bother responding either unless you start pushing them.
Oh and then you cannot cancel your subscription with them, so I’ve just had nearly £1500 taken today for a subscription I had confirmed was cancelled back in December via my account manager (because the support centre doesn’t respond neither for Max (director maybe? - who knows))
Currently raising it with my bank as OnCare just doesn’t communicate.
The platform doesn’t work as promised, I had to set up my own spreadsheets to invoice clients because there numbers never made sense and one little error (like the signal dropping out and checking in late) and your whole payroll for that month is out.
The whole system was useless - we’ve moved to a new platform now which is working fantastically.
DO NOT USE! AVOID AT ALL COSTS!!!
Vastaus yritykseltä OnCare Technologies Ltd.
Thank you for taking the time to leave your review.
As uncomfortable as it is to receive, negative feedback like this helps us improve and better understand where expectations aren't being met.
In this instance, during the initial demo we clearly explained that our system is designed specifically for home and domiciliary care, and that your use case would be off-label. You decided to proceed anyway, and we provided a discount in recognition of the circumstances.
When you encountered difficulties using the platform, our team responded to all of your queries in a timely manner. Your dedicated support manager even shared his personal mobile number to ensure you had direct access to help.
You later informed us of your intent to cancel, and due to a human error on our side, the cancellation was not actioned in the system. This resulted in the annual renewal being drawn from your account on 28 March. The full amount was refunded the very same day once the oversight was identified. Our Director also reached out the same day on WhatsApp to personally apologise, to which you did not respond.
We're sorry that the overall experience fell short for you and that the platform didn't deliver the value you needed. We wish you all the best with your new system.
If there's any further information or clarification you'd like from us, please don't hesitate to reach out.
Great and so easy to use. I liked as soon as I logged in :)
Oncare is doing well with their support. They are available to troubleshoot and are responsive. Their aim is your success to navigate the portal. Thank you Oncare!
Absolutely brilliant company to work with, the platform is amazing and functional, Customer service is 5 stars, a real pleasure working with, will definitely be with them long term, after sales is brilliant also after care, I highly recommend, very flexible and exceptional good value.
Chief Operating Officer Pegasus Care Services
We have been using On Care for a few years now and have found the system works well for us. It is relatively easy to use and gives us the information we need to run our business well.
We have had help from the tech team and Abdul in the past few months after we asked if they could make a slight adjustment to the invoicing section. They have been amazing and very efficient. Thank you guys, we really appreciate everything you have done.
Fantastic app, easy to use. The team continue to develop new features that are very useful. This platform enables you to have all documentation in one place.
Having support when needed has been amazing as having used oncare in the past for a previous company i didn`t know all the features it can do. Now i know it can be used for so much more and will be adding more features hopefully in the near future. Our main contact Abdul has been amazing and so patient and so friendly thanks again Abdul keep up the great work.
We have used Oncare since we started trading in 2019.
We have developed a good rapport with the Oncare team. They listen to any suggestions which we, the users make, and spend time improving the app to take account of our suggestions.
Most definitely customer led.
Five stars.
We have had a good over all experience with oncare , It has cut out most of our paperwork. Managers have can track the staff , see live updates on our phones without being tied to the office or a computer.
We've been using OnCare for a few months and have found it very user-friendly and easy to use. The team's service has been excellent; they're always available when we need assistance.
"OnCare has been a game-changer for our care service! Since implementing this innovative platform, we've seen a significant transformation in the way we deliver care. OnCare's intuitive design and robust features have streamlined our operations, enhanced communication, and improved overall quality of care. Our staff love the ease of use, and our clients appreciate the personalised attention they receive. We're thrilled with the positive impact OnCare has had on our service and look forward to continuing to provide exceptional care with their support!"
OnCare is the best home care management software. They have everything from care plans, risk assessment, medication management invoices payroll. Love it!
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