Watsons Pantry Arvostelua 144

TrustScore 3.5/5 tähteä

3,5

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Helpful sales team and a big shout out to Ines Westwood who was really professional and went through the whole process with us. Haven't had our first order yet but the app looks really simple to use... Näytä lisää

Saanut 2/5 tähteä

I really want to love Watsons Pantry because our first year with them was excellent. Sadly, something has gone wrong in the last 3 months. The overall performance has declined significantly. We are f... Näytä lisää

Yritys on vastannut

Saanut 1/5 tähteä

Tried this company for milk delivery. Mondays delivery had everything except the milk. Wednesday delivery (today) yes you guessed it no milk or eggs today Avoid using this company. They have lost anot... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Wonderful young person in Milton Keynes area today (Bruce). He had a lot of knowledge about the products available. Very respectful and not pushy. Great credit to your brand. Just completing my new or... Näytä lisää

Yrityksen tiedot

  1. Maidonjakelupalvelu
  2. Maitotuotemyymälä

Tietoja yrityksestä Watsons Pantry

Yrityksen kirjoittama

Watsons Pantry is here to power your morning cuppas, to make lunchbox-packing a little easier, and family breakfasts that bit smoother.

When you shop with us, you’ll enjoy BIG savings on all the basics your family loves for breakfast and beyond. You can count on us to keep your fridge stocked with fresh essentials in-between those big weekly shops.

We go the extra mile (literally!) to make sure your family gets exactly what they need, right on time. Our amazing value service lets you set up regular orders at a frequency that suits you, with delivery that’s always free.

VISIT OUR WEBSITE


Yhteystiedot

3,5

Keskitasoinen

TrustScore 3.5/5 tähteä

144 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei ole aiemmin pyytänyt arvosteluja

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 100 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 24 tunnin sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Wonderful Bruce in Milton Keynes…

Wonderful young person in Milton Keynes area today (Bruce). He had a lot of knowledge about the products available. Very respectful and not pushy. Great credit to your brand. Just completing my new order now!

17. kesäkuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great Sales Team

Helpful sales team and a big shout out to Ines Westwood who was really professional and went through the whole process with us. Haven't had our first order yet but the app looks really simple to use so look forward do our first order.

16. kesäkuuta 2026
Oma-aloitteinen arvostelu
Saanut 3/5 tähteä

Had a few issues with my deliveries…

Had a few issues with my deliveries some times get the wrong items still waiting for my welcome pack

12. kesäkuuta 2026
Oma-aloitteinen arvostelu
Watsons Pantry-logo

Vastaus yritykseltä Watsons Pantry

Hi,

Thank you for sharing your feedback with us. I’m really sorry to hear about the mix-ups with your deliveries and the delay in receiving your welcome pack.

I completely understand how frustrating this must be and I want to apologise sincerely for the inconvenience.

To help us get this sorted quickly, please drop us a note at customerservices@watsonspantry.co.uk with your account details or the email address linked to your account.

Once we have that information, our team will look into the issues straight away and make sure everything is resolved for you.

We truly value your patience and hope you’ll give us the chance to put things right.

Best regards,
Nauman

Saanut 2/5 tähteä

Great potential, but recent service has been poor

I really want to love Watsons Pantry because our first year with them was excellent. Sadly, something has gone wrong in the last 3 months. The overall performance has declined significantly. We are facing delivery inconsistencies nearly every week, and several items have arrived in damaged packs.
It feels like they are struggling with quality control or courier issues recently. I really hope management addresses this, as we’d love to get back to the reliable service we used to have.

1. huhtikuuta 2026
Oma-aloitteinen arvostelu
Watsons Pantry-logo

Vastaus yritykseltä Watsons Pantry

Hi,

Thank you for taking the time to share your experience, and I’m really sorry to hear about the difficulties you’ve faced with our service recently. I completely understand your frustration and apologise for the inconvenience this has caused you.

Please allow me to provide you with a direct email address where our team can assist you further: customerservices@watsonspantry.co.uk.

We had previously requested some account information to look into this for you, but we haven’t received a response yet.

If you could kindly email us at the address above with your account details or the email address linked to your account, we will investigate and get this sorted for you.

Once again, I apologise for the frustration caused, and I hope you’ll give us the opportunity to put things right.

Best regards,
Nauman

Saanut 1/5 tähteä

Avoid this company

Tried this company for milk delivery. Mondays delivery had everything except the milk. Wednesday delivery (today) yes you guessed it no milk or eggs today Avoid using this company. They have lost another customer now won’t be using them again

10. kesäkuuta 2026
Oma-aloitteinen arvostelu
Watsons Pantry-logo

Vastaus yritykseltä Watsons Pantry

Hi Kathryn,

We’re really sorry to hear about your recent deliveries regarding incomplete orders, especially with essentials like milk and eggs missing.

We did try to give you a quick call but couldn’t get through, so we’ve sent you an email with more details and to help resolve this for you.

Please rest assured that your feedback has been shared with the relevant team and the issue has been escalated so it can be properly reviewed.

We’re taking this seriously and working to make sure this doesn’t happen again.

Thank you for bringing this to our attention, we truly appreciate it and hope we can put things right for you.

Warm Regards
Nauman

Saanut 1/5 tähteä

Really digusted at the service i…

Really digusted at the service i recieved did not recieve my order of over 15 pound said left it at 7 in morning then 3 in the morning told me that i recieved it the 24th may when still only the 14th may asked for a refund still not recived it so please listen to this do not use them or you will be disapointed

7. toukokuuta 2026
Oma-aloitteinen arvostelu
Watsons Pantry-logo

Vastaus yritykseltä Watsons Pantry

Hi Michelle,

We are very sorry to hear about the experience you had with your recent order and the confusion around the delivery date. We completely understand your frustration.

A full refund has now been processed for your order, and this matter has been escalated to our relevant team to investigate further. We will ensure steps are taken so this does not happen again.

Thank you for bringing this to our attention, and we appreciate your patience.

Best regards,
Nauman

Saanut 1/5 tähteä

No milk delivered twice in a row

No milk delivered twice in a row, not even a substitute left, said would look into it, but never got back to me. Asked them to close my account, absolutely no response after two weeks. Never using them again

30. huhtikuuta 2026
Oma-aloitteinen arvostelu
Watsons Pantry-logo

Vastaus yritykseltä Watsons Pantry

Hi Jean,

Thank you for taking the time to share your experience with us.

We sincerely apologize for the inconvenience and frustration you’ve faced with our service.

We have refunded you for the missed deliveries of milk and we have escalated this issue to the concern department to make sure this won't happen again.

We appreciate you highlighting these issues, and we're committed to improving our processes to prevent such errors in the future.

Should you require any further assistance, please do not hesitate to get back in contact with us!

Kind Regards,
M.Ali

Saanut 5/5 tähteä

Great

Great, always delivered on time, good quality products. Saves me forgetting to get milk twice a week!

5. toukokuuta 2026
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

All went wrong from the get go

I had high hopes but upon first delivery they missed out my milk, which was the main thing I wanted to use their services for. The process to report it was a headache in itself, they refunded me but then offered to send a free sample so I could taste it. Sounded fair enough and I still want a milk (and other bits) subscription so was looking forward to them rectifying the mistake but on the day they just sent an email they were unable to send it. ABSOLUTE JOKE OF A COMPANY. I will be going back to my local farm even though more expensive, I may actually get what I ordered.

29. huhtikuuta 2026
Oma-aloitteinen arvostelu
Watsons Pantry-logo

Vastaus yritykseltä Watsons Pantry

Hi Paulina,

We sincerely apologise for the disappointing experience you had with your first delivery.

Unfortunately, due to availability issues at the depot, your milk was missed from the order.

While a refund was processed automatically, we understand this did not resolve the inconvenience caused.

We also regret that the free sample we offered could not be sent as planned. This matter has been escalated to the relevant team to ensure such issues are properly addressed and prevented from happening again.

We truly value your feedback and are committed to improving our service.

Best regards,
Nauman

Saanut 4/5 tähteä

You can tell how good a company is when…

You can tell how good a company is when they act accordingly to rectify mistakes. The driver delivered my order to the wrong address, I highlighted the issue and the customer service team via messenger and email were on it and sorted the issue. I got my order albeit 2 days late and an apology voucher and email. So all good. After the initial teething problems Watsons Pantry came good hence the 4 stars.

18. huhtikuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Fresh milk & eggs delivered to the doorstep

I’ve been using Watsons Pantry for about 3 months and I love having fresh milk and eggs delivered to my door. I never run out of milk any more! Good quality products too. Always arrives on the correct day and they even brought the delivery forward to Good Friday so I wouldn’t miss out on my Easter Monday delivery. Would highly recommend!

3. huhtikuuta 2026
Oma-aloitteinen arvostelu

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