WatchHouse Arvostelua 

Subscription is deceptively written. If you buy the beans subscription you get the same exact beans in each delivery. And the tasting notes don't match the horizons / ventures / ritual descriptions. Very disappointing.

Great place to work around Chelsea, would go there for a coffee with my laptop anytime

Absolutely loved our first experience at WatchHouse Nortchote Road today. Anya, the Manager, went above and beyond to make Mum and I feel welcome. We left there full of smiles knowing we’d be back when next in London. Incredible coffee and food, fabulous setting and wonderful staff. Highly recommended 🥰

Amazing Food, best place in Bath for breakfast.

We have responded with a message on your website (again) yesterday. The email address contains the numerals 65. Are you going to reply?

Remember:

We welcomed WatchHouse to Northcote Road but, alas, the standards did not last.

Our online order resulted in us receiving a coffee that we had not ordered. We are still waiting for a reply from customer services.

Worse was to happen. The capsules do not properly fit the Nespresso machine. They are somewhat smaller.

We persevered with the coffee not matching our taste and not dispensing properly until we had to completely stop using them when the machine started returning error messages each time we used a WatchHouse capsule.

Good ideas, not followed up with good quality control and good service, will eventually result in failure.

We will not return.

Their Belsize Park branch is super cozy and has such a friendly staff working there.

The person serving was so helpful and knew his drinks.kind and generous. A chilled cafe to visit. Especially with a good barista Mr F. Thisnis for watch house canary wharf

Watchhouse Fitzrovia has become our go to destinaton for great coffee and brunch with a relaxed modern buzzy atmosphere - all the Staff are fantastic especially Rachel and Carol! Thanks see you soon

I will walk out of my way to get a coffee from Watchhouse. They have a unique flavour coffee that distinguishes themselves from every other coffee shop / provider out there, you know when you are drinking a coffee from Watch House (its so good) The staff are friendly and engaging, nothing is too much to ask for. Good quality coffee and it’s consistent, you always know what you are going to get and it will be just as good as the last time you ordered it.

Decor is modern, fresh and minimalist- breath of fresh air from all these other rustic coffee places that all look the same.

Like i said before, i would rather walk an extra 10/15 min out of my way to get a coffee from here than settle for some average coffee provider.

Best coffee I’ve ever had! Amazing quality and lovely team.

WatchHouse have great coffee. As far as espresso-based coffees go, they probably make the best I've ever tasted.
However, they do have some dubious practices. I recently purchased coffee at their Maltby roastery. Their pour-over coffee was a whopping £14 per cup! Outrageous. What I thought was the price for beans was the price of a cup of coffee. Whilst they should have called out the exorbitant cost (not even normal for London), I did catch it before they made the coffee. They quickly processed a refund. However three weeks later they haven't actually paid it! I had to call and email corporate, provide the receipt and card information before they would process a refund.
Disingenuous- they simply will not give your money back. Undermines the very foundation of commerce; that we trust retailers to do what they commit to doing so. I'll avoid them in the future.

Best coffee in London. Full stop. And staff who really understand the product.

I asked for a flat white with extra hot milk. At £3.70 the coffee arrived as a take away coffee, even though I was sat down, and was almost cold. Staff seemed more interested in chatting and looking at phones.

Stunning store designs across all locations. Slightly lacking on food choice and service can be quite cold. Prices are also very high, but tolerable when able to enjoy a cosy place to unwind if it's not too busy at any of their thoughtfully chosen locations. Generally not the best customer service.

Marylebone branch. Initial coffee took 20 mins to arrive then cold. Ordered hot and cold food nearly an hour passed no sign waiter said bye and rode off on his bike. Then chased advised food ordered sold out yet it was on view and plentiful when ordered and warm food also ordered would be another half hour.

Avoid like the plague staff to busy staff hopeless. Management need to get a grip.

My partner and I are regulars at the Watchhouse in Tower Bridge.

We love the food, the vibe and it’s been a cute routine for us.

However the service has been downgrading rapidly. The new staff does not seem to care about customers and we have been treated with disregard throughout the whole service, making our experience unpleasant.

We have also been charged twice now for large drinks we did not order and it seems to be a new pattern that we have to complain every time we go there on a supposedly peaceful Sunday.

The staff (new people who joined) do not get the orders right and are rude. It’s a real shame.

Watchhouse has been losing the special touch that distinguished them from other places, in my opinion, by not hiring the right staff.

The only place to source coffee for me. Nothing beats their taste. Coffee shops are even more beautiful!

I love their coffee so much! Best coffee in UK. Strongly recommend for coffee lovers.

Nice coffee. One quibble: work at Somerset House and walked into the Somerset House venue with my colleague so she could get a coffee. I had a can of coke in my hand whilst she did this and one particular member of staff apparently didn't like this and really rudely and confrontationally tried to make me throw it away, In a bizarre passive aggressive way even though this was the first time I've ever walked into this branch. So weird. I work next door and because of that I've not gone back again. It was SO WEIRD.