Warmies USA Arvostelua 

Vastaus yritykseltä Warmies USA

8.3.2025

Dear Grammie,
Thank you for sharing your thoughts and for choosing our Warmies Junior curly brown teddy bear for your granddaughter. We’re delighted to hear you find it super cute and perfect for your little one!
We understand your concern about the packaging. Over the years, we’ve shipped countless Warmies, and we’ve found that our shipping boxes provide the best protection during transit. Additionally, we made a conscious decision to avoid using plastic bags. This is because the natural grain filling in our Warmies can be affected by moisture, and we’re committed to keeping our packaging as eco-friendly as possible. That said, your feedback about including a cloth bag is incredibly valuable, and we’ll absolutely share this with our team to consider for future enhancements! Thank you again for your thoughtful suggestion and for being part of the Warmies family. If there's anything else we can assist you with, please don't hesitate to reach out.
Warm regards,
Warmies Customer Care Team

Vastaus yritykseltä Warmies USA

7.3.2025

Hi Linda,
Thank you for sharing your feedback with us! We're so glad to hear you enjoyed the ordering process, fast shipping, and the soft scent of the slippers. However, we’re sorry to learn that the sizing didn’t meet your expectations.
Our slippers are designed with a relaxed fit, as they’re intended primarily for lounging and keeping your feet cozy while you’re curled up on the couch.
To make this right, we’d be happy to assist you further. Please feel free to reach out to our team at hello@warmies.com so we can explore a solution that works best for you.
Thank you for giving us a chance to improve your experience. We value your input and are committed to ensuring your comfort and satisfaction.
Warm regards, Warmies Team

Vastaus yritykseltä Warmies USA

7.3.2025

Hi Carlee,
Thank you for bringing this to our attention, and we’re truly sorry to hear about your experience with your Warmie. We completely understand your frustration, and we want to make this right for you.
All of our Warmies are designed with care and high-quality materials to ensure comfort and durability, and it’s disappointing to hear that this wasn’t your experience.
Please reach out to us at hello@warmies.com, and we’d be happy to assist you in resolving this issue, whether it’s through a replacement or another solution.
We value your feedback and appreciate you giving us the chance to make this right.
Warm regards,
The Warmies Team

Vastaus yritykseltä Warmies USA

7.3.2025

Dear Donna,
Thank you for taking the time to share your feedback with us, and for your kind words about the Warmies! We’re delighted to hear that you love how soft and adorable they are, and we sincerely hope they bring comfort to your granddaughters. Additionally each Warmie comes with a hang tag that includes the heating instructions. If one of your Warmies didn’t have its tag, we’d be happy to send the instructions your way. Just let us know, and we’ll make sure you have all the information you need to use them safely and effectively.
Regarding the packaging, we want to assure you that our approach is intentional. To protect the quality of the Warmies’ natural grain filling and reduce our environmental footprint, we avoid using plastic or additional wrapping materials. We understand this may feel less personal, but we’d like to reassure you that the box itself is designed to provide the best level of protection for the Warmies during shipping.
Thank you again for bringing this to our attention. Feedback like yours helps us constantly improve our service and ensure customer satisfaction. If there’s anything else we can do to assist you, please don’t hesitate to reach out.
Warm regards, Warmies Team

Vastaus yritykseltä Warmies USA

7.3.2025

Dear Wikipeak,
Thank you for sharing your feedback with us. We’re so glad your granddaughter loves her Calico Cat Warmies, and we’re truly sorry to hear about the issue with the seam. Quality is something we take seriously, and it’s clear we’ve fallen short this time.
To resolve this, we’d be happy to assist you further. Please reach out to us at hello@warmies.com, and our team will work with you to make this right, whether that’s a repair, replacement, or any other solution that ensures your satisfaction.
We value your trust and appreciate your understanding as we work to improve. Thank you again for bringing this to our attention!
Warm regards,
The Warmies Team