Warmies USA Arvostelua 

Vastaus yritykseltä Warmies USA

4.4.2025

Thank you for reaching out and sharing your thoughts about your recent Warmies order. We truly value your feedback and appreciate the opportunity to address your concerns.
We understand your disappointment with the packaging and want to assure you that we’ve designed our shipment process with great care. Our decision to ship Warmies without additional plastic or paper wrapping is twofold:
Preservation of Product Quality: Warmies contain natural grain filling that is best kept free from plastic to maintain its integrity.
Commitment to Sustainability: We always strive for environmentally friendly practices, minimizing excess packaging wherever possible.
All Warmies are handled with great care and are exclusively fulfilled at our own warehouse to ensure the highest safety and hygiene standards. However, your concerns are important to us, and we’re sorry if any part of your experience left you disappointed. If there are any issues with the condition of your Warmies or if anything arrived damaged, please reach out to us directly—we’ll be happy to make it right.
Once again, thank you for bringing this to our attention. Your feedback helps us grow and improve, and we're always here to ensure your experience is a positive one. If you have any further questions or concerns, don't hesitate to contact our team.
Warm regards, Your Friends at Warmies

Vastaus yritykseltä Warmies USA

4.4.2025

Hi Jody,
Thank you for reaching out and sharing your experience with us. We truly value your feedback and want to apologize for any disappointment you felt when receiving your Warmies.
Our boxes are designed to provide the best protection for your Warmies during shipping, which is why we don’t use plastic packaging or additional materials, like tissue. This decision is intentional—not just to keep the natural grain filling safe from moisture—but also as part of our commitment to reducing unnecessary waste and being kinder to the environment.
That said, your experience matters to us, and we’re sorry if the presentation didn’t meet your expectations. If any of your Warmies were damaged during transit, please don’t hesitate to let us know. We’ll gladly look into resolving this for you right away.
If you have any other questions or concerns, we’re here to help. Just reply to this email, and one of our team members will assist you.
Thank you again for choosing Warmies!
Warm regards,
Your Friends at Warmies

Vastaus yritykseltä Warmies USA

31.3.2025

Hi Lisa,
Thank you for reaching out and sharing your feedback. I’m really sorry to hear that the promotional gift didn’t meet your expectations. I understand your frustration, especially if the items are not useful to you. That’s certainly not the experience we want for our customers.

We want you to be completely satisfied with your order, so I'd be more than happy to assist with an exchange for items that better suit your needs. Could you please provide more details about the order, and we’ll make sure to find a solution that works for you? Please reach out to hello@warmies.com

Again, I apologize for the inconvenience and appreciate your understanding. We’re here to help and want to ensure you have a positive experience with us moving forward.

Vastaus yritykseltä Warmies USA

31.3.2025

Dear JJ,
I'm very sorry to hear about your experience. That’s certainly not the standard we aim for, and I completely understand your frustration. We take concerns like this seriously, and I’d love the opportunity to make it right. Could you please provide a bit more detail so we can investigate and address the issue? Your feedback helps us improve, and we truly appreciate the chance to resolve this for you.
Please reach out to us at hello@warmies.com, and we’ll do our best to fix the situation.
Sincerely, Team Warmies