Warehouse Fashion Arvostelua 

I ordered a raincoat, which stopped being waterproof after 3-4 wears. Warehouse did nothing to refund or replace the faulty item, as it conveniently became faulty just outside their limited returns period.

Lovely a respectful service from Unbreen who advised of an immediate replacement with next day delivery. Important to note that I had exceeded the 28 days refund/return policy as did not have a chance to wear the dress until nearly 2 months after purchase, however a swift and accommodating service who recognised the item was faulty upon wearing it just once. Thank you Warehouse for a super response, service and customer care.

I had returned an item, which got lost on the way back to Warehouse. Upon contacting Warehouse about this, an employee (Catherine) got back to me promptly and processed the refund immediately. I was expecting this to be a long process so was very pleased that it was swift and hassle-free. Thank you!

Worst coat I bought ever.
I bought a coat 139 pounds thinking it will worth it. After 4 months of using it, it is only good to throw in the bin. I cannot even give it to charity. The quality is soo poor unbelievable, I never experienced this before.
My recommendation: TO AVOID

After a year of purchasing a £59.99 red pencil skirt it has fallen apart. The zip and stitching
Only worn twice !!
No replacement or refund will be offered
So if you are purchasing any clothing
Beware that the quality is weak and will only last a year if you are lucky .
I wish I knew this before buying this item

Very efficient and helpful,
Replied in a short time,
Her advice was useful,
And friendly customer service,
Thank you Dorothy A.

Every single encounter I've had with Warehouse is so helpful and efficient - they respond promptly to emails and provide excellent customer service. The best I've experienced in all my years of shopping online, a shout out to Carl!

Amazing fast resolution of my refund issue by Mary Jane. Delighted, thanks again!

Great customer service experience contacted them through Apple messages about some issues with my returns not being refunded properly. Sahel got back to me within 15 minutes and sorted my problem out immediately - fantastic customer service which more retailers were like this!

My ‘next day’ order went completely missing for ten days and turned up way later than I needed it. I then still had to pay extra for the return! Customer service awful.

The button on the coat came off. I received a quick response from Leah to rectify the situation and she will be sending another coat.Feel very relieved everything sorted out quickly.Will definitely recommend this Co.

I had an issue with a return not being processed so I sent a txt and got a reply within seconds to say I was in a queue then I got response from agent Mary Grace saying she had found my return and had refunded back to account and would reflect on my Klarna account by next day
Amazing service Mary Grace x

Excellent and speedy customer service from Christian A to resolve a missing refund. All sorted in a matter of minutes! Thank you

Great response from Charise! Very fast response… fresh!

Maria G sent a speedy reply and actioned my concerns super quickly.
Great customer service.

Super helpful customer service from Yvonee

Fantastic customer service, item was faulty and they refunded immediately and told me to donate to charity rather than go to landfill which I really thought was brilliant to consider sustainably. Nico was a very friendly advisor and I will most certainly shop again

I was unable to process a return using the order number so contacted the help chat and Liselle A was fantastic, she took my details and sent me a QR code by text so I was able to return the items and

Zyrexon was great when solving my issue with a faulty order!

Returned an item as it didn't fit and the courier lost it.
I emailed about the situation and warehouse processed a refund straight away, no dramas at all. No waiting around for the claim to be made against courier. Micheal handled my query quickly and politely, processing the refund immediately. Thank you Micheal ⭐