walkeredison.com Arvostelua 47

I ordered a night stand from this company and quickly realized I ordered the wrong piece. I emailed them within 5 minutes of ordering to cancel my order. They stated they were unable to cancel the order and I would have to wait for it to ship then pay for the return shipping and a 10% restocking fee. I will have to spend over $70 to return this item.

Non-existent customer service.

I tried to place an order for a black desk, and then received an order confirmation for a beige desk.

This could have been my own fault — perhaps I accidentally selected the wrong colour — but oddly, there is a review from another customer for this desk & they had the exact same issue as me!

Regardless of who was at fault here, I wrote an explanation & request to change the order colour to the chatbot.

The AI bot told me they would reach out to customer service.

I also emailed customer service 2x.

No response from a human at any point.

And now, the desk is apparently on its way.

Really poor customer experience.

Purchased a dining set Thru Menards only to bring it home and have missing parts? Tried several times to communicated with W E but to no prevail. Contacted Menards who tried to contact their vendor, but it was a discontinued So, if you purchased anything from W E you need to inventory all the parts for assembly to make sure you don't have your item almost complete only to find out missing parts that no one can help you with. Poor customer service.

I bought a TV cabinet and the top is so warped that it will not fully attach to the frame. This company's customer service refuses to respond. They just ignore you in hopes that you will go away. Scam.

These people suck. Ordered 2 item. Bed frame broke within 3 days. Table was damaged upon receipt. The only way to get my money back was to contact the bank. These people take a month to reply and I’m pretty sure the only reason I got a response was because I filed a claim with my bank.

SCAM - Manufacturing quality is so poor that pieces do not fit together. They won't replace the faulty parts. They won't answer emails. They won't answer the phone. SCAM company.

Scam - they won’t ship the item and then expect you to return for a refund minus all of their fees. I think not.

Stole my money, I ordered an item and they did not ship, nor will they respond.

Ordered and they reached out letting me know they did not have the item in stock and offered a refund. Great - I thought. But then, they refused to issue the refund and I've had to open a PayPal dispute. DO NOT TRUST THESE PEOPLE. SCAM!

It's been 4 days since I last posted a review for the Chantelle buffet. I have rec'd 2 more emails from 2 different people. One says they will offer me a 10% refund on the order or send me a new door. However, the door they are to be sending out is the WRONG DOOR! The other reply was they see I rec'd a replacement part that was defective a while back so they will send me that same part again.
Despite my overwhelming frustration with their so-called customer service, I can't help but laugh at the absurdity. My next step will be to call them but I don't think I'll get any further. *Just called twice. They have 5 options to chose from. No matter which option I selected, the robot states their hours, telling you all agents are busy, so please call back later-then drops the call. I will try again later but I have a feeling I'll never get through to anyone.

I ordered a TV stand from Walker Edison on May 29, 2024, which was delivered on June 5. When I opened the box on June 9, one of the main boards was damaged - the area where screws were supposed to be inserted was broken and missing wood, making assembly impossible.

I submitted a parts replacement request the same day per their website instructions, which state that customers will receive a response within 5 -10 business days. I followed up multiple times, including a final message on June 26. Despite my efforts, I received only automated replies and never heard back from a real representative. No resolution was ever provided.

The product quality is poor, and the customer service is basically non-existent. I wish I had listened to all of the negative reviews instead of giving them a chance just because I thought the TV stand was cute. 10/10 NOT worth it.

Even my attempt to leave a review on their product page was never posted, which raises serious concerns about transparency. I highly recommend not shopping with this company - they do not stand behind their products and offer no real customer support.

Horrible return policy, completely unwilling to provide any meaningful customer service. Poor quality furniture and "wood" color does not match photos at all. An actual scam.

I recently have a connected with them for the one of their product and they never reply back..

One word. Incompetence. Shipped me a completely different model and color of bar stools l ordered. They responded with no empathy and no accountability for their error. Also l requested for a pickup return because my vehicle could not accommodate the large size box that was sent and they refused to help saying l had to take it to fedex myself even tho this was their error. They said my replacement would be shipped the next day it’s been a week and it still has not shipped. Refused to do anything for the inconvenience saying they already agreed to send me the correct item. A joke right?! I asked for a manager Rafael Herrera and Kylie Denovellis refused to let me speak with one and said they would pass my info along. I will never be purchasing anything from this company again and will be passing the message alone.

Low quality, one of the drawers on the dresser I purchased won’t stay assembled because of poor quality/misalignment and the company won’t replace just the drawer parts. I wouldn’t purchase anything from this brand again. I also bought a matching nightstand, same issue with quality. You could purchase something from Walmart, save a buck, and have a nicer/higher quality piece.

Purchased a fireplace from home depot and the fire place insert threw a code as soon as we plugged it in. Did a rest on the unit and worked for a little bit then same code. Needed a replacment fireplace insert home depot did do the fireplace replacments so had to call walker edison. They seemed to be all over it but didn't get an email confirmation. Called them to see what was going on and said they needed a vidoe to prove what was going on and then we could start moving forward again. No problem with that sent it got an email saying a work order had been made and the shipping details would be sent via email 3 weeks later no email called them again. They said we don't have that unit in stock anymore and would need to go through home depot for a replacment or refund. THAT WOULD HAVE BEEN AWESOME TO KNOW WEEKS AGO! off to home depot to see what our next step is now! 3 months from purchase date

I would leave no stars if possible. I have no words to describe how horrible my experience with this company has been. I ordered a bed and nightstand which both had damaged parts. I only needed 1 leg for the bed and they insisted on sending a whole new bed as they didn't have a replacement leg. Customer Service told me to take the leg out and they would send a return label for fed ex. Now they are telling me I have to dispose of this bed that they delivered to the wrong address and that is extremely heavy and needs 3 people to lift! The furniture looks nice in the photos but is cheaply made. If you call customer service, each rep will give a different answer.

What a black friday deal nightmare! Thought i was getting a smokin deal at 75% off for a fireplace-tv stand! Placed my order Nov 28th- promised Dec 4th. Then 6th. Then 10th. Then it's never been scene again since leaving their facility!! If it even left. Same excuse given to all: we cant refund it after it left our facility- gives you a tracking number that never moves after Walker Edison inputs 'left our facility' 1 day after orders are placed. Pretty good con huh? After reading these reviews, I'm LUCKY it was thru Amazon!! They gave me a full refund after waiting the 14 days. I don't understand how a Co can sell with the big stores & just not ship anything over & over yet stay in business.

I purchased these nightstands expecting the lighter wood shown in the photos, but when they arrived, the color was much darker than advertised. Unfortunately, they didn’t match my room at all. When I reached out to the company for a return, they refused to cover the cost of shipping, and their return policy was unreasonably restrictive. I was left with no choice but to eat the return shipping fees, which added insult to injury. It’s frustrating when a product doesn’t live up to expectations, but even more so when customer service is so unhelpful. I won’t be purchasing from this company again and would strongly caution others to think twice before buying.

Ordered two nightstands, a dresser, and a bed frame. All were sold at a very reasonable sale price. Website states orders will ship in 48-72 hours unless otherwise indicated, which the bed frame was listed as back ordered. After a week and a half of not hearing anything about any item I reached out to check on status. After another week, I heard back from customer service that they were looking into it and a few days later they provided updated shipping estimates. I received the night stands three weeks after ordering and the dresser the following week. The bed frame backorder shipping date was pushed back a month later than advertised at time of sale. It’s understandable that items won’t always be immediately available to ship, but it’s disappointing that anticipated delays weren’t communicated at the time of sale or without the customer having to reach out to the company. It took a while to hear back from customer service the first time I reached out but once we connected they were very responsive and helpful—they provided updated shipping dates and some items were shipped shortly after making contact. The items that arrived appear to be good value for the price, nice design, and were easy to put together.