Voyafx.com Arvostelua 

Vastaus yritykseltä Voyafx.com

Päivitetty 17.10.2023

Dear Mr. Srivastava,

We understand you’re frustrated, underlined by the fact that, instead of replying to our reply on your initial review, you decided to reply in a separate negative review from a different account, clearly meant to hurt our rating score further.

Our employee pointed out some of the same inaccuracies we mentioned in our initial reply to your review. Perhaps being confronted seemed aggressive to you, although Erik was simply trying to protect our reputation due to the misinformation in your post.

You claim that our response is inaccurate, yet you don’t say how. You still have access to your account and its history, which means that if any of the information we provided is inaccurate, you can freely point it out. This, however, is impossible, as we have been truthful in what we wrote.

The swap refund you mentioned was an agreement between you and our company, that you would receive 30% of the swap as a cashback to your account for each month. The first time it was done, was on August 1st, at 11:59 AM CET, for the period from July 1st to August 1st. The second time would have been done on September 1st, but you lost the funds on your account before the end of August.

Not liking how the Copy-Trading system works is valid, but claiming it isn’t profitable and that you closed your copy-trades on a loss simply is not true. While not every copied trade may have been successful, overall, the system brought a significant profit on your account. Your total profit from Copy-Trading was GBP 9413, while your total investment was GBP 8751. This means that the system you claim ended on a loss for your account actually made over 100% profit on your account. A stark contrast to your own words.

We know we haven’t done anything wrong and we know that you may not feel the same way. We ask that you reflect on this experience, what we really did together, what you did on your own and really consider whether the things you’ve written are justified and not clouded by the anger and frustration of experiencing a financial loss that any trader should be ready for and comfortable with.

If, for some reason, you continue to keep these deceitful reviews up, we will be forced to publish evidence from your account to expose your attempts at misinformation and we will take legal action, as both of your reviews fall under the legal term of defamation - the action of damaging the reputation of a person or group through the spread of false information.

Kind regards,
VOYAFX customer care team

Vastaus yritykseltä Voyafx.com

26.9.2023

Dear Mr. Żebrowski,

Thank you for your feedback. We were distressed by this review and we immediately looked into the case, at which point we began to see things weren’t adding up.

We have no control over whether or not our Copy Traders use Stop-Loss and/or Take-Profit. These traders are not our employees, but rather clients of ours that have achieved a level of success and trust within VoyaFX that we have acknowledged them as suitable for our Copy-Trading program.

We are dedicated to providing knowledge to all of our clients, regardless of their level of experience in the field. At no point have we given you false or inaccurate information, as we use trustworthy sources for any data we provide.

The conditions on our bonuses are clearly stated on the document every customer must read and sign in order to partake in said bonus. There are no hidden conditions, everything is transparent and all the information fits within half a page. It is impossible to miss.

Of course, some of the Copy-Traders will occasionally use hedging. Hedging is a common practice, used when a position needs time to develop. It is an invaluable tool as it negates major risk and only sacrifices fees for the time it takes until the position develops favorably. Additionally, Copy-Traders only take commissions from the profit of successful trades. All of this is information you were fully acquainted with prior to using the feature.

To summarize, it appears that you are unhappy with how our features work. This, on its own would be fine, but even though you were made aware of how they work and any conditions associated with them, prior to using them, you still decided to go forward with them.

This simply begs the question – Why even start working with us, when the origin of your grievances is information you received prior to spending months with our service?

Best regards,
VOYAFX Team

Vastaus yritykseltä Voyafx.com

Päivitetty 26.9.2023

Dear Mr. Srivastava,

We appreciate the feedback and we decided to look deeper into this case.
Comparing the information in your review and the data from your account with us, the discrepancies are troubling.
Our employee, Erik, who you were working with for a time has not engaged in any deceptive practices while speaking with you, as we have reviewed all his interactions with you. While you two were in contact, your account was in a good position, as it was growing and in profit. At one point, you decided you no longer wish to speak with Erik and your communication came to an end. At that time, you were still using our Copy-Trading feature.

This brings us to our next point. Your account was on a profit from Copy-Trading. The feature only helped your account in the time you used it. On the 13 th of July, you decided not to use this tool anymore. You were using our service without a financial analyst to teach you about how the market works and without copy-trading. Without the knowledge of Erik, who has over a decade of experience in the field, and without the skills of our most successful traders, you continued trading on your own. Due to your inexperience, along with bad trading decisions and a refusal to accept our assistance, you began losing your money. In the period from July 13 th to August 29 th , you managed to lose everything on the account – your funds, your profit and the profit you generated from Copy-Trading, all the while, refusing to accept our assistance. All your trading history can be viewed on your account, should you wish to confirm this yourself.
As it stands, we cannot accept any blame for your decisions, when we never had any say in them.

To quickly go over your other points, our bonus’ conditions are clearly stated on the document you signed yourself. Obviously, a promotion has conditions and we have always been fully transparent with them and you have accepted them on more than one occasion.

Your math in regards to our swap is inaccurate and your accusation about or Terms and Conditions is no different.

It is also important to note that we are not a company based in the UK. We have never needed to be FCA compliant, even though we were for a while, until our partnership expired and we decided it was not necessary to renew it. This is also information you were made aware of. All of our license and regulatory information is readily available on our website as we value transparency.
All in all, we can say with utmost certainty that your review was written in bad faith, as it is filled with inaccurate information, misleading wording and outright fabrication. While we sympathize with your losses, we are unable to accept your criticism as anything more than bitter misinformation.

Best regards,
VOYAFX Team

Vastaus yritykseltä Voyafx.com

Päivitetty 17.7.2023

Dear Nathan,

It is important to note that the services we provide are highly regulated in the EU as well as outside of it.

Up until recently, VoyaFX was in a partnership relationship with Alchemy Prime, which was clearly stated on our website, as well as on the FCA UK site.

This relationship with Alchemy Prime ended after July 12th and this is correctly noted on the FCA site. We have attached a link to the page in question:

https://register.fca.org.uk/s/firm?id=001b000000NMhK8AAL

You can check the list of Trading names (Previous names) of Alchemy Prime.

The fact that we are no longer working with Alchemy Prime does not mean that we are not allowed to offer financial services. Our business remains regulated in other countries as our legitimacy does not depend on one partnership.

Best regards,
VOYAFX Team

Vastaus yritykseltä Voyafx.com

18.5.2023

Dear Mr. Wolos,

We’re sorry to hear about your experience with us and we decided look deeper into your case to see why you were left with such a negative impression.

Going over the activity on your account and your communication with our employee, we can confirm that nothing abnormal occurred on your account. It is true that some of the positions opened developed into negative results which consequently caused a stop-out.

Every client of ours is informed that trading on the market comes with a degree of risk and that it is up to the account holder to manage that risk appropriately. Our employee has stressed on the importance of this more than once which takes us to our next point:

Contact with our representative never broke off. You spoke on many occasions during your activity on our platform. Our employee provided you with useful information and analysis throughout that time, including when your account was at risk and the measures that could be taken at the time.

There was certainly no “bait” involved, to reiterate what we wrote earlier, every customer of ours is aware of the possibility of losing due to trading on the financial markets. We have disclaimers on the top and bottom of our webpage and this notion has been explained to you by our employee as well. Risk can be managed, but it cannot be eliminated and that is something every aspiring trader should be ready for and comfortable with.

To summarize, your account and all activity on it, along with the results are legitimate. While the outcome is certainly unfortunate, we do hope you understand that we have not engaged in any sort of foul play and we wish you the best in your future endeavors.

Best regards,
VoyaFX

Vastaus yritykseltä Voyafx.com

Päivitetty 9.2.2023

Dear Mr. Janik,

We thank you for your feedback and we decided to look deeper into this case and share our findings with you.

It’s important to begin with the most important point, that being that the account belongs to you exclusively and you have the final say in any matter regarding it. Our employees cannot and would not make decisions for you.

With that out of the way, we would like to address a major discrepancy in your comment. At -10% margin, Mr. Hoffmann’s initial analysis wasn’t that your positions were fine. Quite the opposite, as once your margin level goes below zero and into the negatives, the account enters a margin call. This means you received an e-mail, letting you know that the account is at risk, after which our employee also got in touch and informed you of the same. During the very first call after you entered the margin call, Mr. Hoffmann discussed the situation with you and informed you of the possible options for the account, one of those being increasing the liquidity on the account, which you decided you didn’t want to do, despite it being the most likely to succeed.
To clear up the details a little bit, let’s take a look at the timeline:
On January 10th, your account entered a margin call and you received an e-mail, letting you know the account is at risk. Over the following few days you received several calls from Mr. Hoffmann to discuss the situation, two of which you did not answer.
On January 17th you spoke with our employee again, receiving the same options again and once more, you decided to leave the account’s future up to the market.
Some of the positions responsible for the result on the account were your sell positions on EUR/USD, Gold and Crude Oil. Had you decided to increase the liquidity on the account, as you had been informed several times of that option, your account would not only still be active, but would be at a profit, as all three positions would have turned a profit later on.
To wrap things up, we would like to say sorry about your negative experience, but would kindly ask you to reconsider the source of that experience, as it was your willful negligence that ultimately caused a stop-out on your account.
Kind regards,
VoyaFX

EDIT:

Dear Mr. Janik,
Thank you for your reply. We would like to address the additional points you’ve made here.
Firstly, your claim that you would need 10-20k in order to save your account is exaggerated quite a bit. As you’ve worked with us, you’re well aware that we’ve always been ready to assist our customers if they decide to increase their liquidity by providing them with our own as an addition to their balance. We take on some of the risk ourselves and take some weight off our customers’ shoulders. We have done this for you as well.
In regards to your delegation and lack of roaming, there’s not much we need to say, as your availability is your own responsibility.
When it comes to our suggestions and us not mentioning other positions, we will gladly elaborate further. At the time of the stop-out of your account, you had eight open positions.
Two positions on Gold
One position on Gas
Two positions on Silver/EUR
One position on EUR/USD
One position on Oil
One position on the UK100
Out of these eight positions, six of them would have developed into a profit for your account, had you decided to take action. Previously we only mentioned a few to show an example. Listing them all makes our point that much stronger – that our employee was doing his job and that your positions would have developed nicely had you increased your liquidity.
Of course, we don’t blame you for deciding to leave your account in the hands of the market, we simply don’t believe the accusations thrown at us are particularly justified. Everyone has a different tolerance for risk and while yours may not have matched the positions on your account, it is irrefutable that our employee’s analysis was spot-on.

Vastaus yritykseltä Voyafx.com

Päivitetty 13.12.2022

Dear Mr. Takacs,

Thank you for your feedback.
We are, and always have been, a legitimate company, dedicated to providing quality support to our clients and helping them learn and develop in the financial world.
To begin, the approach of our professionals does not resemble gambling in any way. Each piece of information we provide our clients is backed up by fundamental and technical analysis. This analysis is elaborated upon by the experts.
In regards to your claim of opening 6-8 positions, this is individual, depending on the client’s ability, availability and liquidity. After reviewing the interactions you’ve had with Mr. Hoffmann, we were able to confirm that our employee provided clear information about limiting the size of trades, to avoid unnecessary risk on the account.
We can certainly say that our employees are in no ways experts on psychology and do not apply any malicious psychological tactics, as your comment suggests. You also mention “gut feeling” in opposition of our trading information. While we can respect the idea of intuitive trading, we do not believe in the long-term success of the approach. As previously mentioned, all of our trading know-how is based on financial news, facts and analysis, not feelings and intuition.
It is true that our trading experts could discuss topping up your account when it is at risk. We do this, as it is in ours and our customers’ interest for the account to stay afloat, instead of stopping-out and losing everything. Providing a bonus is our way of taking some of the weight off our clients’ shoulders. While it is true that there are conditions for withdrawals when applying a bonus, those very conditions are clearly stated in the middle of the page for every bonus document a customer signs. It is impossible to miss these conditions, unless you simply choose not to read them.
Moving on to your comment aimed at Mr. Hoffmann’s approach. We understand that it is impossible for every client to agree with our experts’ trading style and when someone wants to work with a different professional, we try to accommodate. Unfortunately, this is rarely possible, due to the high-intensity workflow. As for your comment about stop-loss, we would like to kindly remind you that your account is yours and yours only. Mr. Hoffmann may provide info you don’t agree with, but he does not have the power to make decisions for you. Shifting responsibility on to him, when you have the full ability to enable stop-loss yourself, seems rather unrealistic.
This point crosses over into your next paragraph, where you appear to blame us for not “helping to close positions”. Since you have not elaborated on what this means, we have resorted to making two possible interpretations: 1. That the trading expert does not close your positions manually, and 2. That the trading expert doesn’t tell you at what level of profit/loss to close the position.
If it is number one, we can refer back to our previous point that the account is yours and that the trading expert has no authority to make decisions in your place. If it is number two, we can say, with certainty, that what you say is inaccurate. Whenever a trade is at a good level to close and the expert is speaking with you, they will let you know, just as Mr. Hoffmann has done on many, many occasions with you. Of course, if you’re not on the phone with the professional, he may not be able to provide info, as he may be speaking with another client, attending a meeting etc.
We are, in fact, interested in our clients working with us for as long as possible, as it is more profitable for us to have many active and profitable users, otherwise we wouldn’t be able to stick around.
To summarize, we are sorry about the impressions you have developed as a result of working with us, but they do not reflect reality. We are, and always have been, a legitimate company, dedicated to providing quality support to our clients and helping them learn and develop in the financial world.