Voila Arvostelua 

The Voila site is easy to use. Delivery is quick and efficient, and the delivery drivers are very nice.

However, the selection of products is limited. Often you can get large bags of potatoes, but you can't order just a few. Or they have only one type of orange available even when oranges and clementines are in season. Or only one brand of a type of soup broth available. Or they don't have any type of another common grocery item you ordered.

To be honest, I am surprised on how low this service shows on the reviews. I started using Voila in 2025. I've gotten groceries 4 times using Voila and I am so very happy on how easy it is to use. I don't have any complaints at all and I will continue to use this service because I prefer to have someone else lug my groceries to my door rather than me doing it by myself.

Voila suddenly disabled my account after being a regular customer for many years. Tried to call to find out why and no one knew anything. now seeing the 2.7 rating says it all. Terrible service i see. Even there online selection wasn't really all that great. Nothing like Fortinos. Just use instacart, uber etc. much better. I wont even shop at sobeys again either.

hello, we are writing to you as a last effort to resolve an issue we are having with a website voila in nova scotia

we noticed a charge on our company credit card that we did not authorize. we attempted to contact the vendor and they told us to contact the bank. the bank then told us we are outside of the allotted time and that we should contact the vendor again. after numerous emails back and forth the refuse to help.

please read on because we were asking for extenuating circumstances from voila and they still say contact the bank that they have no recourse. this obviously is not true as we know how this works, we are a business as well.

so in the end we realize that we caught this too late, however, what was charged on our card was an annual service fee to the voila website for ordering, so whomever used our card is using a year of services for under six months at this point. what we were asking them to do is to lookup said purchaser and cancel their account for fraud as they didn't own the card, and issue us the remainder six months of services since we are the one who actually paid for the service. they again refused and said only the bank can deal with this.

why are they not responsible to discontinue service to the fraudster and give the service to us as the company who actually paid for it (intentionally or not, we paid).

so we have no contract (since they would have sent that to the fraudster's email address), and we have no receipt for the same reason. all we have is our credit card statement, our cardholder info and the amount of the charge. we also have a history of the conversations with their team back and forth.

I had placed an order to be delivered today. When I took a look at my credit card statement last night, there was a charge, from Voila, for $105.62. The order was $68 and change.
I called Voila to ask about it, and after the lady I talked to checked to see what it was about, she couldn't find anything.
For now, that charge is in the Pending section of the credit card statement. If that charge is posted, I may consider legal action.

UPDATE: I've left Voila and am dealing elsewhere.

Voila is the best delivery service by far, and I've tried them all.

I've been using the Voila service for about 6 months now and am never disappointed. Replacements or out of stock items are very rare, and in those rare cases the replacements are appropriate and I am always informed by an email and the delivery person.

The selections for produce and meat are always fresh, and the delivery people are so friendly and courteous.

Once I resolved credit card authorizations with my bank, everything is very satisfactory- I have now placed more than five orders - all without issues. The drivers are courteous- bring the delivered items right to our table in the house - frozen items are delivered frozen - no missing items - no unsolicited substitutions… very satisfied customer.

Never use this app
They cancelled my order in the middle of the night. The next day I was waiting and it never arrived
I called and they said it was my card
(You have to enter a pin by bank when you are charged so the bank was ok)
payment was approved when on the app, so nothing to do with payment….
Just an excuse to cancel your order.

Great grocery delivery service in Edmonton. Ahmed delivered twice and always on time. Thank you!The other staff deliverers in the past were nice and kind as well. I will order groceries again.

I've been blocked from signing in to my account for two weeks and every time I contact support they give me no fix or answers.

Would love to use this service but they don't want the business apparently. They won't process my payment. Tried numerous times. Called them and they don't know. Called my bank and my visa but they say Voila's payment system blocks my payments. If they don't want my money, that's fine. Not sure how they can run a business this way.

I’m not sure why the negative reviews on here because we’ve used the service here in Edmonton and it’s worked well for us each time.

DO NOT USE THIS UNRELIABLE SERVICE

This was one of the most frustrating customer service experiences I’ve ever had, and I say that as someone who has used Voilà multiple times and spent a lot of money with them.

TD randomly decided to flag Voilà as a potentially fraudulent charge and blocked the payment. As soon as I saw the issue, I contacted the bank and they immediately resolved it by whitelisting Voilà. The entire process took less than 15 minutes.

By the time I returned to check the order, Voilà had already cancelled it and removed my 6:00 AM delivery slot with no warning, no grace period, and no opportunity to fix it. Worse, all other delivery times were now fully booked even though I had placed the order days in advance to secure that exact slot.

That 6:00 AM time was not just a preference. It was the only option that worked. I’m a dad of three small kids and I had scheduled the delivery to get groceries in before a full day of camp and work. Instead, I was left scrambling at night with my kids asleep and no groceries for the next day.

When I called Voilà’s customer service line, I was met with a cold, dismissive tone. The rep made no attempt to understand my situation and offered nothing. No escalation. No flexibility. No effort to help. Just “too bad, not our fault.”

Yes, the issue started with my bank, but I resolved it immediately. What made this so unacceptable was Voilà’s complete unwillingness to support a long-time paying customer who was actively trying to fix the issue in real time.

I’ve submitted a formal complaint but based on how this was handled, I won’t be using Voilà again. If you have a family or rely on your groceries arriving when planned, I would not trust this service.

- Update Voila customer rep called me back to apologize, stated they know the system is an issue and has happened to many people. Until they fix the system issue I'm unlikely to use again. There are many alternatives some with better produce choices.

Voila had a loyal customer in our family - we ordered hundreds of dollars in groceries from them every week. However, they need to review how their "system" works if they want to keep their customers - especially ones with big $$ orders.

Their order cutoff is at 8 PM, which is also when they charge your card (even though the order had been placed many hours prior). After working for days on a $700 grocery order before we host family out of town, it was cancelled by their system due to our credit card flagging it as potential fraud. We immediately approved the charge on the credit card side, but Voila does not give you the opportunity to resubmit once they have cancelled the order.

I called customer service at 8:05 PM - literally within minutes of the cancellation, and was told by multiple representatives that there was nothing they could do to have the order delivered the next day. They blamed the system automation and that there was no way around it. BS. I'm all for automation, but there's no way you can't call or email someone to get the order back in the slot it was reserved in 5 minutes ago. I was also told that they can't allow my order after cutoff because it would lead to a poor experience for other customers. What?! Lazy and disappointing customer service, and Voila's loss.

Bought lean ground beef 3 pack the meat tasted bad it had a very soft and wet to the feel and there is no contain on the package that I thought was not legal in Canada, so there could be anything mixed in as filler.

Arnaque. Paiement CB sans rien avoir commandé

Very poor email customer service representatives: dismissive, condescending and absolutely not helpful. I’ve been with this company for many years but will be looking for alternatives. This message is to the leadership team. Train your email reps to provide great customer service.

Voila made life extremely easy, but had one driver who called me once, and decided that he should cancel my grocery order. I live in a condo that has both gate house and concierge. Gate house calls when there is delivery and then concierge will let me know when they are at the building, neither of which happened. So when I called to ask why my order was cancelled, they said it was because no one was home, which was not the case. In the past I have had the delivery happen even if I was unable to answer the initial call, and better yet, they would call a second.time or answer the call back.
Voila hired a terrible delivery person and have now lost a client. I will never order from them again.

As a senior who no longer drives, this service is invaluable to me. The delivery drivers are top notch. The grocery selection is great.

Always great service!