Customer service answers emails on a…
Customer service answers emails on a weekly basis and then claims the pillow can” take 2 to 4 weeks for your neck and shoulders to properly adjust to high-density memory foam. Also, many of our customers find that simply flipping the pillow to sleep on the lower contour side makes a world of difference.
To be fully transparent with you, our central return warehouse is located internationally. Depending on the courier and your location, return shipping costs are customer-covered and can easily exceed $50, on top of the hassle of packing up the item and taking it to the post office.
To save you the time, effort, and out-of-pocket expense, I can offer an immediate 35% partial refund directly to your original payment method, and you can keep the pillow (or donate it to a friend, family member, or charity).”
This pillow and this company are made for an uncomfortable and an expensive experience. Ordered pillow on 8/15/26 and Pay $76.46 and get $26.76 refunded on 9/5/26. Look elsewhere!
