Went to collect husband x2 items only given 1so extra trips,don’t always have items in stock even though this is the same prescription every month,staff always to much of a rush,missing Zee as he was... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Formula always in stock with quick processing and fast shipping. Always arrives in efficient condition and timing. Great pricing, doesn’t up charge like other sellers. Always coming back for more, on... Näytä lisää
Very disappointed. I've order it 5 cream Epimax oatmeal cream (Avena sativa (oat) kernel flour wich is says on the bottle (for Psoriasis eczema and other dry skin conditions. ) and they send me Ep... Näytä lisää
Yritys on vastannut
I ordered a 15ml of perfume Inspired by Chanel chance eau tendre perfume from vision pharmacy on 17th november . It arrived today 4 days later 🤩 beautifully packaged and … it’s EXACTLY like Chanel ch... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
- Verkkoapteekki
- Apteekki
- Apteekki- ja kemikaalikauppa
- Kauneus- ja terveysmyymälä
- Kunnallinen terveyskeskus
Yrityksen kirjoittama
Vision Pharmacy has been providing medications online for over 12 years to the people across UK. We are committed to deliver high levels of customer service. Our Vision is your care.
Yhteystiedot
4 Cross Street, LE2 4DD, Leicester, Yhdistynyt kuningaskunta
- 0116 48227359
- hub@visionpharmacy.org.uk
- visionpharmacy.org.uk
3,4
Keskitasoinen
296 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
None receipt of order & no reply.
Ordered items on 20th December 2024. Still waiting. Emailed twice, sent message through Messenger, filled in online form twice and left a voicemail on their contact number.....not had ANY reply whatsoever to date. Shocking service. Will not use again or recommend.
20. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vision Pharmacy
Hi Jane, Thank you for providing the additional information. I have gone ahead and looked into this, and I can confirm that your package was dispatched with Royal Mail on the 20th of December. Unfortunately, it was only delivered on the 11th of January. I sincerely apologise for the delay, but please know that this was due to issues with Royal Mail’s delivery service.
Rest assured, we are taking measures to improve our delivery process to avoid such delays in the future. We truly appreciate your patience, and I understand your frustration. Thank you for bringing this to our attention, and we hope to serve you better next time.
Many thanks
Naz
Branch Manager
AVOID!!!
If I could give 0 stars I would. Placed an order on the 13/12/24 paid £4.99 for express delivery. Still haven’t received. I’ve emailed with no response. I’ve phoned and was told on the phone by a lady once she speaks to her manager she will phone me back. Never phoned me back disgusting!
5. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vision Pharmacy
Hi, I sincerely apologise for the frustration and inconvenience you've experienced with your order, and I understand your disappointment.
After reviewing your case, I can see that your order was placed on 13th December, and I regret that the express delivery did not meet your expectations. I also apologise for the lack of response to your emails and the failure to follow up with you after the phone call. This is not the standard of service we aim to provide, and I truly understand your frustration.
I would like to investigate this further and resolve this for you as quickly as possible. Could you please contact us again with your order details so we can look into this matter immediately and ensure your concerns are addressed?
Once again, I apologise for the inconvenience caused, and I appreciate your patience.
If I could give it 0 stars I would
If I could give it 0 stars I would. I ordered something and it has been 2 weeks and I haven’t received it. They are extremely unprofessional. I’m waiting for a simple order, and other companies during christmas time don’t make people wait 2 weeks for their order, so their excuses are stupid and irrelevant.
21. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vision Pharmacy
Hi, I’m truly sorry for the frustration you’ve experienced.
Please note that your order was placed after the initial cut-off period, which was clearly stated on our website. As you can imagine, during the festive period, including bank holidays and staff holidays, there are often delays in processing and delivery, which can affect orders. After looking into your order, I can see that it was due to be delivered on 4th January but had to be redelivered. You should have received an email notification from Royal Mail regarding this.
I sincerely apologise for the delay, but I’m glad to see that your package has now been delivered. If you have any further concerns, please don't hesitate to reach out to us directly.
Many thanks
Naz
Branch Manager
return and disappear
message contact them for return and refund. next day received the infomation how to do it. the return parcel delivered at 16 Dec 2024 by post.
but until now 2025, still without any refund and message them again not feedback.
4. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vision Pharmacy
Hi, I sincerely apologise for the delay you’ve experienced with your refund.
I can confirm that your refund was processed as soon as we received the returned item. Our aim is to process all refunds within 5-7 working days, but depending on your bank or building society, it can sometimes take up to 30 days for the funds to appear in your account. If you would like, we can provide evidence of the refund transaction to assist you.
Please note that when returns are received at our pharmacy, we have a dedicated team who carefully inspects both the package and the item to ensure it has not been tampered with and that the seal is intact. These additional checks are done for the safety of our customers and staff, and as a result, it can occasionally take slightly longer than expected to complete the refund process.
We completely understand your frustration and appreciate your patience. If you have any further questions or need additional assistance, please do not hesitate to contact us again.
Placed an order on 21st of December
Placed an order on 21st of December. To this day the order hasn’t arrived. Sent 3 emails to try get an answer but haven’t even received an email back to any of my emails. AVOID!
21. joulukuuta 2024
Oma-aloitteinen arvostelu
AVOID.
Placed an order before 4pm 19th December. Immediately received an email saying the order was being processed. Order promised for 48 hour Royal Mail delivery (hence the reason for choosing this company) so should have definitely been received by Xmas eve. No order has been received with 7 working days inbetween the order date and now. No correspondence from vision pharmacy regarding my order. Really poor service considering this order was important and cannot be bought from supermarkets (dairy free baby milk £58 order). Don’t promise customers quick delivery if you cannot fulfil this service, let people order from elsewhere so they are not left without!! AVOID this company if you actually want the products you buy!
19. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vision Pharmacy
Thank you for sharing your feedback, and I sincerely apologise for the frustration and inconvenience you've experienced with your order. We completely understand how important timely delivery is, especially for an essential product like dairy-free baby milk.
During the festive period, we experienced an unexpected surge in demand for this product, which, unfortunately, impacted our ability to fulfill all orders as quickly as we had hoped. As a result, we had difficulty securing sufficient stock, and we were unable to deliver within the promised timeframe. Many customers who placed similar orders reached out to us for updates, and we did our best to explain the situation. However, I deeply regret that this was not communicated to you more proactively.
I truly apologise for the delay and understand how frustrating this must be. I hope this experience doesn’t deter you from shopping with us in the future, and we would love the opportunity to serve you again under better circumstances.
If you have any further questions or concerns, please don’t hesitate to contact us by email at hub@visionpharmacy.org.uk or call us at 0116 482 7359. I would be more than happy to discuss anything further with you directly.
Many thanks
Naz
Branch Manager
Placed order 18th December
Placed order 18th December, acknowledged order then heard nothing, have emailed three times and had no response. Wish I’d read reviews before placing order, would have ordered elsewhere, have almost £100 of my money and can’t find out what is happening.
30. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vision Pharmacy
Thank you for your feedback, and we sincerely apologize for any frustration caused. As outlined in our terms and conditions, we typically require a 1-2 day handling time to process orders, and unfortunately, your order fell within the busy Christmas period, which led to delays in processing and dispatch. However, we want to assure you that your order was dispatched on December 27th, 2024, and you should expect to receive it by tomorrow.
We are continuously working to improve our service and, in the new year, we will be partnering with a premium delivery service to ensure faster turnaround times and better customer satisfaction. We value your business and appreciate your patience as we work to enhance our service.
If you have any further questions or concerns, please don’t hesitate to contact us by email at hub@visionpharmacy.org.uk or call us at 0116 482 7359. I would be more than happy to discuss anything further with you directly.
Thank you for bringing this to our attention.
Kindest regards,
Naz
Branch Manager
I placed an order on the 29th November.
I placed an order on the 29th November.
On opening one of the products it was found to be faulty.
I emailed the company on the 14th, 19th and 22nd of December and also sent them a Facebook message regarding my issue.
No reply received despite contacting them four times. I can only advise prospective customers to AVOID.
29. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vision Pharmacy
Thank you for your feedback, and we sincerely apologize for the inconvenience caused. I have personally looked into our correspondence records using the information you provided, and unfortunately, I was unable to find any emails or messages from you. We do not use social media as a form of communication for customer support, so any issues should be addressed strictly via email or phone.
We truly regret that your product arrived faulty, and we would like to resolve this matter for you as quickly as possible. Could you please resend your email to hub@visionpharmacy.org.uk or give us a call at 01164827359. We are committed to providing the best service possible and ensuring that your issue is resolved. Thank you for your understanding, and we look forward to assisting you.
Kindest Regards
Naz
Branch Manager
Avoid them if you can
Avoid them if you can, ordered Liv.52 tablets, paid express delivery that was a month ago, cancelled my order, no communication as to why, I emailed them numerous times and didn't even bother to reply back. Worst experience I have had dealing with this online pharmacy. SCAM
1. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vision Pharmacy
I understand you're frustrated, and we sincerely apologize for any inconvenience caused. However, we would like to clarify that our Himalaya products, including Liv.52 tablets, are subject to extended shipping times due to their bespoke nature and importation from overseas. This information is provided at the time of ordering to ensure transparency. Unfortunately, due to unforeseen logistical issues, we were unable to fulfill your order as expected. Instead of holding onto your money, we issued a refund promptly.
We regret that communication fell short in this instance, and we take your feedback seriously. We strive to improve our service and provide clear updates moving forward.
I was very impressed with their service…
I was very impressed with their service and communication. I know others are less positive, but my own experience was :-
- Good prices
- Very good comms and parcel tracking
- Correct product and well packaged
- Fast dispatch and delivery
10. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vision Pharmacy
Thank you so much for your kind words and positive feedback! We're thrilled to hear that you had a great experience with us. It's wonderful to know that you were satisfied with our prices, communication, packaging, and timely delivery. We always strive to provide the best service possible, and your feedback is incredibly encouraging.
We appreciate your support and look forward to serving you again in the future!
Total scam
Total scam, don't use them
Have lost over £100.
They don't respond to emails, tried via paypals, but somehow they give false tracking info.
They should be taken out of business.
21. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vision Pharmacy
Hi we are sorry to hear about your experience, but we assure you that we are not a scam. We have been in business for over 15 years, with a well-established reputation throughout the Midlands.
If you have raised a dispute via PayPal and we have provided legitimate tracking details, we cannot alter or influence this process, as PayPal is a third-party platform. We have no jurisdiction over their system, and all tracking information provided is accurate and verified.
If you have any further questions or concerns, please don’t hesitate to contact us by email at hub@visionpharmacy.org.uk or call us at 0116 482 7359. I would be more than happy to discuss anything further with you.
Thank you for your understanding.
Best regards,
Naz
Branch Manager
False product advertised .
False product advertised .
Emailed company numerous times no response . Product isn't the same as one advertised - how they can get away with this. Unprofessional and dangerous . Had an allergic reaction to the counterfeit product .
- to stick the original name over to disguise the product . Now handing this over to trading standards and Pharmaceutical Council. Noticed this isn't the first time of this nature reading reviews ..
1. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vision Pharmacy
We are very sorry to hear about your experience and take allegations like this extremely seriously. We are a reputable company with verified suppliers, and we work hand in hand with our local authorities and governing bodies to ensure the highest standards of quality and safety.
We can confirm that we do not sell any counterfeit products, either in our physical stores or online. If there has been any misunderstanding, we would be happy to investigate this further.
We also hope that you sought the appropriate medical care after your allergic reaction to the product, as your health and safety are our top priority.
If you have any further questions or concerns, please don’t hesitate to contact us by email at hub@visionpharmacy.org.uk or call us at 0116 482 7359. I would be more than happy to discuss anything further with you.
Thank you for bringing this to our attention.
Best regards,
Naz
Branch Manager
A decent company to deal with
A decent company to deal with. They offer goods at competitive prices and despatch items within a few days.
18. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vision Pharmacy
Hi Mike,
Thank you for your kind words! We hope to see you soon!
Many thanks
Naz
Branch Manager
Avoid think this is a scam site
Ordered 10th October. Order said delivery in 5 days.
No message or delivery after two weeks. Contacted them twice to ask where delivery was received no response.
Had to go through my bank to get a refund.
10. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vision Pharmacy
Hi George,
I sincerely apologize for the frustration you've experienced with your order. Upon reviewing your case, I can see that a refund was indeed attempted after you first reached out to us, but it was unfortunately cancelled due to the dispute being opened with your bank.
We strive to provide excellent customer service, and I’m truly sorry that we did not meet your expectations. We work hard to bring high-demand, exclusive products to our loyal customers as quickly as possible. However, some of the items, like the one you ordered, are sourced from overseas, which can result in longer shipping times—up to 13 days as outlined in our T&Cs.
I can see that the issue has now been resolved, and I want to reassure you that we are a reputable company with many years of experience in the industry. If you have any further questions or concerns, please don’t hesitate to contact us by email at hub@visionpharmacy.org.uk or call us at 0116 482 7359. I would be more than happy to discuss anything further with you.
Thank you for your understanding.
Best regards,
Naz
Branch Manager
Best online pharmacy
Best online pharmacy. Great customer service will definitely use vision pharmacy again. Thanks for drlivering my meds in time. Life saver
21. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vision Pharmacy
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with Vision Pharmacy and that your medications arrived on time. It’s our pleasure to serve you, and we’re grateful for your trust in us.
We look forward to assisting you again in the future. If you ever need anything, don’t hesitate to reach out!
Great dupe perfume and fast delivery…
I ordered a 15ml of perfume Inspired by Chanel chance eau tendre perfume from vision pharmacy on 17th november . It arrived today 4 days later 🤩 beautifully packaged and … it’s EXACTLY like Chanel chance eau tendre!!! I absolutely love it! Highly recommend this company.
21. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vision Pharmacy
Thank you so much for your wonderful feedback! We're thrilled to hear that you're happy with your perfume and that it arrived so quickly. We're glad you loved the fragrance and that it met your expectations—just like Chanel Chance Eau Tendre!
We truly appreciate your kind words and recommendation. It’s our pleasure to provide you with great products and service, and we look forward to serving you again in the future.
paypal couldn't complete transaction
paypal couldn't complete transaction. So I suspected a scam. Ordered elsewhere paypal transaction worked fine. returned to vision out of curiosity tried to complete transaction again and was refused and again advised to use different payment method.....I'm not convinced that Vision Pharma are legit.
20. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vision Pharmacy
Thank you for reaching out and sharing your concerns.
We understand the frustration caused by an unsuccessful transaction and would like to provide some clarification. PayPal transactions have been working fine for all our other customers, and the issue you encountered is not related to Vision Pharmacy. It could be due to a variety of factors, such as PayPal’s internal security measures or restrictions specific to your account or card.
Please rest assured that Vision Pharmacy is a legitimate and reputable company. We take pride in delivering high-quality products and maintaining transparency in our operations. To assist you further, we recommend contacting PayPal for more details regarding the transaction issue. If there’s anything we can do to support you, feel free to reach out to our customer service team.
Thank you for your understanding.
Kind regards,
Naz
Branch Manager
This is the first time that I have used…
This is the first time that I have used this company.
Highly recommended,
As we live in Spain I was worried about my order being delivered.
I have spoken with the company on two separate occasions. They have gone over and above expectations very professional, respectful and eager to assure me that they would keep me updated
They have stayed in touch, keeping me informed of the whereabouts of my order.
.
Thank you for your patience and help.
I will definitely be using you again and passing your details on to my friends and colleagues.
A huge thank you to you all. You are a credit and a great example of what on line shopping should be.
10. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vision Pharmacy
Thank you so much for your kind and thoughtful feedback! We are delighted to hear that your first experience with us exceeded your expectations. Our team takes great pride in providing professional, respectful, and attentive service, and it’s wonderful to know that our efforts have made a positive impression on you.
We understand how important it is to feel confident about international deliveries, and we’re glad we could keep you informed every step of the way. Your words truly mean a lot to us, and it’s customers like you who inspire us to go above and beyond every day.
Thank you for your trust, your recommendation, and for choosing us. We look forward to serving you again and welcoming your friends and colleagues as well!
I go to the grays branch and can’t…
I go to the grays branch and can’t fault the service I received. I couldn’t get an appointment with my local GP so I popped to the pharmacy to raise my concerns of having tonsillitis. The pharmacist listened to my concerns and symptoms and prescribed me antibiotics straight away. Fantastic help for the struggling GPs
15. marraskuuta 2024
Oma-aloitteinen arvostelu
I bought Regaine minoxidil for women on…
I bought Regaine minoxidil for women on line on offer 8 months supply for ££77,94 on line 28/10/24 and was sent only four months supply. I emailed them twice about the remaining four months supply but didn’t get any response. I would advise anyone buying from them to make sure they are getting exactly what they paid for.
I have been reached by the manager Naz of Vision Pharmacy she apologised that I didn’t get what I paid for and for the late response. She explained that the matter has been looked into, that they mistakenly packed only two of the item. She has sent me the remaining two bottles of four months supply and a supplementary gift. I am very pleased that she dealt with the issue swiftly and professionally.
28. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vision Pharmacy
Thank you for sharing your experience. We sincerely apologize once again for the initial error in your order and the delay in responding to your emails. Your satisfaction is extremely important to us, and we are grateful for your patience while we resolved the matter.
We’re pleased to hear that our manager, Naz, was able to address the issue promptly, send the remaining items along with a supplementary gift, and provide the professional service you deserve. Ensuring our customers receive exactly what they paid for is our top priority, and we are committed to preventing such mistakes in the future.
Thank you for allowing us the opportunity to make things right. We truly value your trust and look forward to serving you again in the future.
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