VISIONAPARTMENTS Arvostelua 

At komme ind i lejligheden ved egen hjælp fungerede først den sidste dag ud af 4 overnatninger! Indtil da måtte vi vente på andre, der kunne komme ind og så snige os med. Det er ikke klart, hvad der præcis skal trykkes på. Vi oplevede flere personer i løbet af dagene det ikke fungerede for. I øvrigt havde vi ikke modtaget kode ved ankomst. Der sad dog en person på kontoret, som noget modvilligt hjalp os, men først efter at have belært os om at det var online check in.
Da vi kom ind i lejligheden, blev vi mødt af en stank af karry. Trods udluftning ændrede det sig ikke i løbet af dagene. En stor (og dyr) lejlighed med meget plads og meget lidt charme.

Scrivo a proposito della mia pessima esperienza con Visionapartments leonhardstrasse di Zurigo. Il 24 ottobre ho prenotato un appartamento con booking e la prenotazione è stata confermata. Successivamente mi hanno contattata per farsi inviare la mia carta d'identità. Poi, il 18 novembre, dopo quasi un mese, la struttura mi ha mandato un'email dicendo che non è più possibile soggiornare a Leonhardstrasse. Mi hanno proposto un altro appartamento a 4km di distanza allo stesso prezzo. Ovviamente se avessi voluto stare a 4km dal centro, avrei prenotato subito qualcosa fuori mano. Alla fine ho subito disdetto la mia prenotazione. Non sono stati né seri, né corretti. Dopo questa esperienza, in nessuna altra parte del mondo prenoterò un visionapartments

Der Aufenthalt begann mit deutlichen Mängeln in der Reinigung und Vorbereitung des Apartments. Bei der Ankunft waren mehrere Oberflächen verschmutzt. Auf dem Teppich lag ein Stück Plastik und es waren Flecken im Raum sichtbar. Der Duschkopf war verstaubt. Die Matratze hatte einen deutlichen Geruch nach Urin. Der Teppich hatte einen starken Geruch nach Kot, der sich im gesamten Raum ausgebreitet hat. Das Geschirr war nur für eine Person vorhanden, obwohl für zwei Personen gebucht war. Die Fernbedienung des Fernsehers war beschädigt. In der Gemeinschaftsküche im siebten Stock waren Küchengeräte defekt und in den Schränken lagen Essensreste. Mehrere Steckdosen waren lose und die Waschmaschinen beschädigt, was ein Sicherheitsrisiko darstellt. Das Reinigungspersonal öffnete die Tür nach 15 Uhr ohne anzuklopfen und in einem ruppigen Ton. Dies war nicht akzeptabel.

Nach unserer Rückmeldung wurde uns ein anderes Zimmer zugeteilt. Dieses Zimmer befindet sich in einem besseren Zustand und ist sauberer. Das erkennen wir an und es hat den Aufenthalt ab diesem Zeitpunkt verbessert.

Trotzdem bleibt der Gesamteindruck, dass grundlegende Kontrollen vor der Übergabe nicht zuverlässig durchgeführt werden. Die Probleme traten bereits bei einem früheren Aufenthalt in St Gallen auf, was auf wiederkehrende strukturelle Schwächen hinweist. Die Kommunikation war höflich, jedoch ausschließlich auf Englisch möglich, was die Klärung unnötig erschwert hat.

Insgesamt wirkt der Anbieter bemüht zu reagieren. Die Qualität vor Anreise wird jedoch nicht zuverlässig sichergestellt.

My husband and I booked a week's stay at Wolframplatz, Zurich. We have never booked anything other than hotels before, but we wanted a place with kitchenette to avoid dining out everyday, so we picked Vision Apts. The online booking was easy, the code worked right at 3pm, we were right beside the train, there is a gym in the building, the laundry had about 10 washers and dryers, the bathroom was big, everything we needed was provided in the little kitchenette, and the elevators and hallways were spotless and always smelled freshly cleaned. We were within walking of a small mall, grocery stores, sporting venues, hiking and parks. We will definitely re-book with Vision Apts if we travel to Europe again. Only (slight) drawbacks; the couch was not very comfortable, and the stove top kept shutting off while we were cooking.

Man wird als Kunde überhaupt nicht ernst genommen.Mehrmals vorher dem Support geschrieben da ich umgebucht habe, keine Antwort.Sie reagieren zum Teil nur auf telefonische Anrufe .Man kann mit den Support diskutieren was man gebucht und bezahlt hat, keine Chance,es wird behauptet das man das richtige Apartement hat was nicht stimmt anhand der Bilder.
Für den Zugangscode musste ich nachfragen am Tag als ich ankam?? was für ein Kundenservice miserabel.
Diese Firma sollte sich schämen für das was sie mit ihren Kunden machen das grenzt schon an B.....g sehr sehr Schade

I booked an apartment for a couple of nights, price was low for Zurich but didn't think much of it. Once I checked in my wife noticed that the toilet seat had some stains. She tried to clean it out but the stains stayed. We didn't think much of it beside the place needing more maintenance. Now after two weeks vision apartments is emailing me directly asking me to pay for the toilet seat for 295 francs!

Obwohl das Zimmer angemessen, aber eher klein war, war der Kundenservice unterdurchschnittlich. Den Code, den ich am Anreisetag erhalten hatte, musste ich erst erfragen (er wurde nicht wie versprochen automatisch gesendet), sondern erst sehr spät. Das Unternehmen verlangte eine Kaution von 500 Euro für Haustiere, die auch für „komische Gerüche“ im Zimmer einbehalten wurde. Wie kann man das beweisen? Das klingt für mich nach Abzocke. Ich habe so etwas noch nie erlebt. Normalerweise verlangen Hotels für Haustiere eine zusätzliche Gebühr von 10 oder 20 Euro pro Tag, die nicht erstattet wird. Zusätzlich zahlte ich einen hohen Betrag für das Parken im Freien, nur um zwei schriftliche Drohungen an meiner Windschutzscheibe zu erhalten, mit der Ankündigung, mein Auto abzuschleppen. Mir wurde gesagt, ich solle einen Zettel auf das Armaturenbrett legen, falls ich die E-Mail nicht ausdrucke, das würde ausreichen (was ich auch tat). Das Unternehmen teilte dem Reinigungsdienst nie mit, dass ich einen gemieteten und bezahlten Parkplatz hatte. Ein schreckliches Missverständnis. Ich würde dieses Unterkünft auf KEINEN Fall weitere empfehlen.

If I could, I would give 0 stars, it is very loud, there are no employees in the whole house, there is a brothel on the ground floor, and cannabis is smoked everywhere, even in the room, never again, customer satisfaction is zero

Very stupid service. The responses from their employees and managers are so rude. I hope no one really considers to stay in this hotel any further. I have made a booking and have not been able to travel. They wont refund the money at all. Anja Graf. I hope you see this message. Your employees are ruthless and no empathy towards the customer. I hope your business has more loss than you insure gains

Habe für eine bekannte in Zürich ein Appartement an der Brandschenkestrasse 10 gebucht. Dises Haus wird anscheinend mehr als Bordell benutzt. Eine absolute Frechheit. Eine Nachricht wird von dieser ehrenwerten Gesellschaft nicht beantwortet.
Als Gast muss man sich nicht verwundern wenn nachts die Freier an die Türe klopfen, die Haustüre wird dann meistens nicht verschlossen.

Dirty, unfriendly staff, too expensive for what you get.

Staff through ‘online checking’ incredibly rude. Don’t answer questions in time. Leave you hanging with the checking code that they don’t send in time. Don’t accept passports where information THEY DONT NEED NOT SHOULDNT ASK FOR UNDER EU LAW is blacked out. Don’t answer your emails.

Also, when we arrived they didn’t have the upgraded room I paid for available due to a double booking? They downgraded my room but didn’t give me any of my money back. I initially booked a room with lots of natural light and paid extra for this. The room we got was small and only had a tiny window. This is not acceptable if you don’t offer any restitution on the amount paid. We left early and couldn’t get breakfast (which was also paid for). They didn’t have the possibility to box a sandwhich or anything for us.

Lastly and most importantly the pool area is DISGUSTING. There are big patches of black mold everywhere around the water edge. Both in the pool as well as in the jacuzzi part. This must not have been cleaned in a year or so. Common guys, for this amount per night you can pay a cleaning lady for 2 hours max to clean this?

I would still like part of my money refunded for the room downgrade as well as for breakfast.

Von diesen Appartements lässt man lieber die Finger! Unterlagen werden mehrfach angefordert, obwohl bereits gesendet. Am Anreisetag wurde mir der Zugangscode um 21:55 zugesandt, da war ich bereits in einem anderen Hotel untergekommen... Telefonische Erreichbarkeit ebenfalls nicht gegeben, absolut keine Empfehlung!

Avoid at all costs.

Disappointing!
The apartments do not have air conditioning and it gets warm fast. You can open the window, and deal with the street noise.
The shower did not drain properly and I called customer service at least 4 times to get it fixed. I stayed for 3 nights and after many empty promises, nobody showed up to fix the problem.
The sheets were stained which makes me think cleanliness is not their top priority.
Vision apartments do not care about their guests, and I will not be using them again.

I stayed for a week in a flat in Zurich. There was a broken ceramic toilet brush holder on my arrival, that I did not think much of. However after checking out, I received an invoice for 76 CHF. The customer support was not helpful at all, they repeated over and over again that according to their T&C's damages not reported within 3 days must be paid for. They did not comment on the fact that I did not break it, or attempted to help in any way. It turned the whole experience into a horrible one.

The sad thing is that I paid for a mistake made by their cleaning staff, they should have reported the damage (or maybe they made it, will never know).

Ganz große Betrugsnummer. Hatte ein Apartment MIT Parkplatz über booking.com gebucht und nach der Buchung erfahren, dass der Parkplatz irrsinnig teuer ist.

Bezahlt ebenfalls über booking.com, jetzt wollen Sie eine erneute Zahlung direkt über meine Kreditkarte.

Gehts noch?

Beside the false image of a luxury all inklusive business apartment Provider, the "customer service" proves massively questionable " service"

1. Sending double Codes to two different guests. While one Guest were harrasing the other.
2. Sending wrong Codes or Apartment Numbers.
3. Not nothing any Agreements taken, which ends up in 1 hours Phone calls , 3-5 Times, 30 E-Mails back and Forward

Damage of time for Work or private life, stealing time.
4.Not at all solution or business orientated, they prefer to trick and cheat instead of offering solutions and real service
5. Red Light clientel from bouth sides.
6. The worst " customer service" ever!

Old fashioned apartments in Zurich , super expensive small and so humid with no ventilation at all and cheapest furniture plus bed right next to door , and the worst thing was shutters from the 70s that couldnt be opened.
Would never stay there again and advise anyone to look at other places, vision apartments are worst place i have ever had misfortune if staying. Never again

I stayed at Visionapartments Geneva Gare. It would have been a good place to stay, but I had a horrible experience in terms of security.

The room turned out ok. Cosy, clean, with comfy bed and a proper bathroom. Check-in was fully remote (via emails), with access code provided prior to arrival. The people I met at the reception (note that it doesn't work 24/7!) were cheerful and friendly - unlike those I exchanged emails with.
Free public transport tickets were supplied, as it is with all legal accommodations within the canton of Geneva. Perfect location, within minutes from the main (Cornavin) station on foot.

As for the outbalancing drawbacks, there came absurd policies, which violate not only the law but also common sense: I was forced to provide full, uncensored scans of our passports in order to be checked in, otherwise the booking would get cancelled. This is a dire violation of collecting minimum personal data principle and, obviously, a potential cyber security threat.
Furthermore, a day before my payment was processed, someone accessed the host's Booking.com profile and sent me a fraudulent message with a phishing link which could have stolen my credit card details had I not been vigilant.
A cherry on top is my post-booking experience. I requested an invoice via email, providing the exact data I needed as remarks on the document to have it settled. The customer service agent ignored me altogether and replied with a general invoice that their system generated and did not even bother to write "sorry, it's impossible" as if nothing had happened.

If only the company's policies were tad more reasonable, I would have gladly ranked it much higher...