Virgoboutiques Arvostelua 

I placed an order from their live and received notification almost immediately that my order had been shipped with tracking details. Delivery was meant to be between 4-7 October. When checking the tracking in the email I received, the information was different from what was on the tracking through TikTok. I contacted Relay who informed me they hadn’t received the parcel, so I contacted Virgo Boutique through the order system. I then joined the live and told them I had sent them a DM (I didn’t include it was through the order shop due to lack of characters permitted in the live chat) to which the seller rudely responded that she did not read her DMs. In order to avoid further annoyance with the poor service, I have requested a refund which has been approved. I see that customers are either very happy with the customer service or unhappy. I am unfortunately in the latter group and luckily there are other sellers to buy from on TikTok who value their customers.

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I bought a cheesecloth set from the live, amongst so many other items in the last few weeks. But this one had a huge rip in the trousers, when I contacted customer services they told me because the rip wasn't along the seam it was done to strain on the fabric.... this item was worn once for about 2 hours, lightly, I was just 'lounging' in it, and i didn't do anything to cause damage. I have had to escalate with PayPal as this is awful customer service. I've now discovered I've been blocked on tiktok from virgo. This is not the solution girls, how can you treat loyal customers like this? I was the one who alerted lucy last week to the postage £15 issue. Thanks for showing me who you guys really are, in it for cold hard money, no cares as to where it comes from. Enjoy my money - update, PayPal have successfully refunded my money and the issue has been passed on the trading standards.

Amazing! The team are great at virgo. Clothes at great prices and good quality. Easy to return for free if item does not fit with no quibble refunds. Clothes super size inclusive, highly recommended

Virgo is an addiction! Lucy & the team are absolutely amazing. I’ve never known a more hard working company in my life!

Hands down they are the best! Never met any of them but I feel like I know them personally. My confidence has increased no end since shopping on Virgo. ♍️

You’re all amazing, don’t stop what you do! You make all our days that bit extra happy.

🩷🩷🩷🩷🩷

Had 6 orders delivered this week and they are all fantastic. Lucy you are amazing i watch your lives every night 🤩

I have purchased multiple items from Virgo boutiques and they have all been fabulous quality and excellent value love team Virgo!!

I have ordered £100s worth of stock from Virgo boutique on tik tok. Every single item has been spot on !!! The 1 issue I had was a missing item and the customer service was excellent. Refunded within 48hrs !!!

Received my shakira jumpsuit today. I was worried it may not fit as ordered 8-16 I’m a 14-16, it fits perfect, plenty room and looks lovely.
Ordered trousers and another jumpsuit but I can’t remember there names, both lovely and great fit.
Amazing TikTok shop, girls are so much fun to watch live, very professional and helpful.
Don’t listen to bad reviews, I’m particular about my clothes, these are great quality.
Delivered 3 days after ordering

bought 3 dresses from virgo on tik tok and they were all amazing girls on the live are so lovely and helpful. I will be purchasing again soon. Big hugs X

Don’t order off them!
Absolute scam.
Ordered a dress that came way to baggy for me for them to accuse me of wearing it!
Certainly wouldn’t wear a bodycon dress that’s to baggy for one.
They then said it smells off washing products so accusing me off washing it and sending it back now as well.
The dress was way too big for me so I certainly didn’t wear it and I ain’t a scruff to order something wear it and send it back.
I wouldn’t embarrass myself specially for £35
And it probably smells off washing cos not everyone house smells!

Not good customer service at All! Purchased a few items, according to tracking these were shipped and sent to courier. I contacted the courier who said they have no status whatsoever of my items, and to contact Virgo directly. I did. I was then told they could not do anything as it was ordered online, therefore I should send an email to the address which is on the site. To which I also did. To this day I’ve still not received my order. Terrible service and I certainly won’t be going back!

Purchased a few items from this website and really happy with the quality, had to refund me for one of the purchases as there stock levels were incorrect which is a shame but loved what I did receive.

Ordered 4 items paid £4.99 2 faulty jumpsuits other items poor stitching not fit to wear had to pay £6.57 to return faulty goods was refunded £1.00 on my delivery and a £1.00 return awful customer care reported to trading standard