Vinted Arvostelua 

Hätte auch nie gedacht, das ich mich mal mit einer negativen Bewertung gegen Vinted hier einreihen muß. Heute erhielt ich die Nachricht, das bei einer Sendung im Wert von 190 € ein Glas kaputt gegangen ist. Nun sollen mir die kompletten 190 € von meinem Konto abgezogen werden. Irgendwie unglaubwürdig die Geschichte, denn der Karton zeigte außen keine Beschädigungen und alles war meiner Meinung und sogar der des Käufers nach ausreichend gepolstert. Leider zieht keiner die Möglichkeit zur Klärung heran, das dem Käufer selber ein Missgeschick passiert ist und ein Glas beim Auspacken zu Bruch ging und man jetzt zwar nur noch 5 Gläser und Karaffe hat, aber kostenfrei. Vinted hält 190 € von meinem Geld zurück, obwohl der Käufer mit weniger einverstanden wäre, da er ja alles andere behalten darf. Was ist das für ein Kuh-Handel?

I am very disappointed with how my case was handled. The outcome was unfair and did not reflect the evidence I provided. Instead of receiving proper support and a fair review, I was left feeling that my concerns were not taken seriously.

Because of this experience, I have decided to stop using Vinted. I expected much better customer service and a more transparent dispute resolution process. Unfortunately, my experience has significantly reduced my trust in the platform.

I hope Vinted improves the way it handles customer cases so that other users do not have to go through a similar experience.I communicated with Vinted customer support representative Myroslav, but unfortunately my case was not handled fairly, and the evidence and arguments I provided were not properly taken into consideration.

I would give 0 stars if I could.

My account was permanently banned after Vinted falsely accused me of selling counterfeit items. I provided the original receipt as proof that the item was authentic, but despite submitting an appeal and waiting up to 10 days for a decision, they still upheld the ban.

Being accused of selling counterfeit goods is a serious allegation, and in my case it was completely untrue. I feel my evidence was not properly considered, and the appeals process lacked transparency and fairness. After waiting so long, I received no meaningful explanation as to why my proof was rejected.

This experience has been incredibly frustrating and disappointing. Honest users deserve a fair review process, especially when they provide clear evidence to support their case. Based on my experience, I cannot recommend Vinted.

Terrible customer service They banned my account for nothing saying pictures are not mine even though I sent them additional 20 with my face, with my hand, in my kitchen, etc... A guy named Danylo is too lazy or too blind to even check it sends me automatic crap it is a gambling sight nothing else stay away or your going to lose all your time and money like my self

I sold three Tonie items on Vinted for a total of €45. All items were delivered as described, in “very good used condition,” and fully working.

The buyer raised a claim due to minor crayon marks from normal children’s play, which were superficial and easily removable with a wipe, as well as damage to the external packaging during transit. No photos of the damaged packaging were provided.

I ended up offering to the buyer a full return at my own expense as a resolution, however the buyer declined to return the items—even free of charge—and instead escalated the case to request a refund.

The platform subsequently closed the case by withholding my €45 and issuing a full refund to the buyer, despite no return of the items taking place. I was also informed that the platform cannot compel a buyer to return items, yet payment has still been withheld from me.

I have contacted support and requested escalation to a senior review, along with a clear explanation of the policy applied and the evidence used to reach this decision. At this stage, €45 remains withheld despite successful delivery and no return.

The key concern is the lack of transparency and consistency in how the case has been assessed and resolved. I am seeking either a clear policy-based justification or a fair resolution of the transaction.

As I tried to create my account it had said I had been banned for malicious activity even though I never had an account before I then sent an appeal to them and it said to give them 120 hours to respond after over 2 weeks still hadn't got a response I then then messaged them asking why they still haven't responded and 1 week later still no response so it was been three weeks and no response even after it was only meant to be 120 hours which is 5 days. Absolutely terrible customer service

Very,very bad experience with customer support. They wont last long as a site 🤷🏻

This website is nothing more than a platform for facilitating scams. It has got worse now as it charges buyer protection fees, which are meaningless because it has no interest in protecting buyers rights. If the product that arrives was misrepresented or even completely different from the description or unfit for purpose, the seller can offer a return while refusing to pay any postal costs connected to the purchase or return (and the postal costs sellers levy are often absurdly high). The website gives the buyer no recourse in this regard and makes it almost impossible to find a human or even anywhere to send a message to support. Absolutely avoid!

I have purchased 5 items on Vinted that were counterfeit, fake. I have received refunds for all items. One of the sellers I purchased from, I made it clear to the seller the item was counterfeit and raised the issue with Vinted. I returned and received a full refund. The seller has re advertised the exact same item. Exactly the same advert as previously. I reported the seller to Vinted and Vinted reviewed my complaint and informed me the seller has not breached any Vinted advertising regulations. 5 COUNTERFEIT ITEMS REPORTED TO VINTED. AVOID VINTED THEY DON'T GIVE A HOOT. THEY ARE AS BAD AS THE SELLERS.

No customer service, Pro Carrier logistics model is broken. Vinted are invisible to the customer and have no interest in supporting customers. Holding buyers money for 25 days due to logistics issues is not legal.
😞😓😩

Chcem varovať všetkých predajcov na Vinted. Na platforme som predávala dlho a v minulosti u mňa overenie totožnosti prebehlo už viackrát a vždy úplne bez problémov. Nikdy nenastal žiadny zádrhel, až kým som nedosiahla ďalší limit predaja, kedy systém opäť vyžiadal štandardné overenie (KYC).
Od 24. februára 2026 prechádzam absolútnym peklom. Podľa pokynov som opakovane nahrávala občiansky preukaz, výpis z bankového účtu a dokonca aj oficiálne potvrdenie o vedení bankového účtu – teda tie isté dokumenty a postupy, ktoré predtým fungovali. Vinted mi ich však bez akéhokoľvek logického dôvodu neustále zamieta.
Celá situácia vyvrcholila tým, že mi poslali „konečné rozhodnutie“, zablokovali mi účet a zadržali mojich 182 €, ktoré mi odmietajú vyplatiť! Ide o bezdôvodné obohatenie a privlastnenie si cudzích peňazí. Zákaznícka podpora posiela len automatické, generované odpovede a odmieta situáciu reálne riešiť. Akonáhle dosiahnete limity, hrozí vám, že prídete o peniaze aj o účet, hoci ste u nich v minulosti boli úspešne overení. Vinted už nikdy viac.

Bought a shirt off vinted, package came with no shirt in it very strange. Vinted said they take 48 hours to resolve issue Iv been waiting over a week and a half and nothing
From vinted yet. Very poor customer service.

Horrific customer service, or rather there is none at all. Received a misclasified item, the seller is not interested in resolving, contacted their customer service, got an automated reply that they would reach out within 48 hours, it has been 10 days (!!). Every new case i open in relation to this issue gets autoclosed. The worst out there

Leute last die Finger von dem Verein sind nur auf eurer Geld aus.Zu hohe Versandkosten, zu hoche Gebühren, und null Kundenbetreuung.

Vinted works well until something goes wrong. Then you discover how difficult it can be to get clear answers from customer support. My dispute dragged on for weeks, I was repeatedly asked for information that had already been provided, and the process became confusing and frustrating. Based on my experience, buyer protection is not as reliable as I expected.

I cancelled my order almost immediately when I realised I'd made a sizing error. The seller ignored my cancellation request and sent the order anyway. It is now going to cost me €15.00 - €7.49 delivery and €7.49 return postage. I had to keep explaining the issue and it has taken 4 weeks so far and still not over. Extremely disappointed. UPDATE!! I received my refund 2 months 1 day after my scam.

Pessimi!!!Mi hanno bloccato l'account per 3 giorni impedendomi di caricare articoli solo perché ho inserito, tra le mie foto reali, anche qualche immagine presa dal sito ufficiale per mostrare meglio i dettagli. È assurdo: molti altri utenti lo fanno e non succede nulla, e a me viene bloccata l'attività per un'inezia del genere senza nemmeno un avvertimento!
Ma il problema vero è un altro: l'assistenza è scandalosa. Ho contattato il supporto varie volte per un pacco che è andato perso durante la spedizione e, invece di aiutarmi a risolvere il problema o darmi spiegazioni sul rimborso, mi ignorano bellamente. Sono mesi che aspetto risposte concrete e mi ritrovo con i soldi buttati e nessun aiuto da parte della piattaforma. Vinted si preoccupa solo di bloccare gli utenti per cavilli burocratici, ma quando si tratta di tutelare chi ha subito un vero danno economico con pacchi smarriti, spariscono nel nulla. Piattaforma vergognosa, sconsigliata a chiunque voglia vendere seriamente!!!!!Passate a siti più seri!!!!!Purtroppo è diventato una giungla senza più regola fallirà presto!!!!

absolute crap
sellers misleading buyers
I bought a pair of shorts thinking they were mens size when I got them they were boys size, nothing suggested it on the listing description
agreed with seller to return, seller paid for the return label but vinted idiots never provided me the bloody barcode
contacted vinted support 3 times and all I got was a stupid automated response that solved nothing
useless
scammers, con artists these lazy incompetent people from vinted

⚠️VINTED MI HA DERUBATO NON METTETE IN VENDITA SU VINTED OGGETTI PREZIOSI⚠️LA MIA VICENDA: METTO IN VENDITA OROLOGIO LONGINES HYDROCONQUEST REGOLARMENTE ACQUISTATO PRESSO CONCESSIONARIO LONGINES, CON REGOLARE SCONTRINO. IGNARO DELLA MALAFEDE VINTED (MEA CULPA AVREI DOVUTO LEGGERE LE RECENSIONI QUI SU TRUSTPILOT TUTTE NEGATIVE) METTO IN VENDITA L’OROROLOGIO, PREMETTO LOROLOGIO NEL 2025 LO INVIAI IN CASA MADRE LONGINES LA QUALE REVISIONO’ TUTTO LOROLOGIO SOSTITUENDO ALCUNI COMPONENTI. TUTTO FATTURATO E CON GARANZIE DEI COMPONENTI SOSTITUITI. UN UTENTE ACQUISTA E CHIEDE A SUE SPESE LA VERIFICA PRESSO VINTED. MI FORNISCONO ETICHETTA, SPEDISCO TUTTO, OROLOGIO SCATOLE E COMPONENTI SOSTUITI, LETTERE LONGINES E SCONTRINI FISCALI. GIUNGE A VINTED CHE NON FA IN TEMPO NEANCHE AD APRIRE IL PACCO CHE DICHIARA DUBBI SULL’AUTENTICITA’ RESPINGENDOLO COME NON AUTENTICO. IN BASE ALL’ ORARIO DI ARRIVO ED ALLA DECISIONE CHE NON ERA AUTENTICO PASSANO 15 MINUTI, DOMANDA: PERCHÉ NON MI HANNO DENUNCIATO? PERCHE’ VE LO SPIEGO IO I TRUFFATORI CHE LAVORANO AL SERVIZIO VERIFICA VINTED HANNO SOSTITUITO LA MIA SCATOLA ORIGINALE ED IMMACOLATA LONGINES CON UNA SCATOLA CONTENITORE OLTRETUTTO VOMITEVOLE (LA MIA HA VALORE DI CIRCA 100 EURO) LONGINES PURTROPPO NON VENDE LE SCATOLE OROLOGIO ALTRIMENTI L’AVREI ACQUISTATA. APRO UNA CONTESTAZIONE INVIANDO LE FOTO DELLA MIA SCATOLA ORIGINALE E QUELLA CHE HANNO SOSTITUITO CHIEDENDO LA RESTITUZIONE. QUESTO IL 29 MAGGIO 2026. AD OGGI 14 GIUGNO CONTINUANO A RISPONDERE CON MESSAGGI TIPO: STIAMO INDAGANDO CON IL REPARTO INTERNO, SEMPRE LO STESSO DI DEFAULT DA CIRCA UN MESE. A QUESTO PUNTO GRAZIA RICEVUTA SE L’OROLOGIO E’ TORNATO A ME PERCHE’ NULLA DI PIÙ NORMALE CHE QUESTI TRUFFATORI SE AVESSERO AVUTO UN FALSO MI AVREBBERO TRUFFATO ANCHE QUELLO, ⚠️ATTENZIONE ⚠️ SE INVIATE QUALCHE OGGETTO PREZIOSO RISCHIATE CHE VE LO SOSTITUISCANO CON UN FALSO⚠️ POI VE LO SPEDISCONO ADDUCENDO CHE NON E’ AUTENTICO, A LORO RESTERÀ IL VOSTRO OGGETTO ED A VOI LA FREGATURA⚠️ HO TROVATO IL POLIZEIKOMMISSARIAT DEL POSTO DOVE HA SEDE IL SERVIZIO DI VERIFICA ED HO SCRITTO UNA MAIL PER COME STO SCRIVENDO QUI, VOGLIO ANDARE A FONDO A QUESTA VICENDA SONO DISPONIBILE AD ANDARE IN GERMANIA PER SPORGERE DENUNCIA NEI CONFRONTI DI VINTED. ⚠️VI SCONSIGLIO VIVAMENTE DI INVIARE OGGETTI PREZIOSI AL SERVIZIO VERIFICA⚠️IL RISCHIO E’ VERAMENTE GRANDE.

Pessimo, piattaforma incapace di gestire le truffe e i fake, ma blocca utenti onesti, zero assistenza, solo risposte automatiche, però incassano la protezione acquisti che fanno pagare…