VIGO Arvostelua 

Needed some parts for a Vigo faucet bought years ago but somehow we lost some parts, Made a phone call and did an email-only transaction with secure payment. Not your usual point and click website experience, bu the people I dealt with via email and phone actually made it quick, easy, and painless. Give me good service people over machines and automated stuff any time.

Have a 4 year old Vigo faucet that needed some new o-rings. Got in touch with Jude in their support team. He helped me in getting order placed for replacements. Customer Service has always been exceptional in the only 2 times I needed support, and Jude was awesome!

Purchased a Vigo Kitchen faucet VG02013 a couple of years back. We encounter an issue with the handle becoming not operational. I contacted Vigo customer service, and their reply was very prompt (same day). We received a replacement within days. Problem was easy to solve and Customer service experience with Daphne was exceptional.

We purchased a Vigo Stainless Farmhouse sink with faucet back in 2019. Full disclosure, it wasn't through Vigo, some third party seller on Amazon. Love the sink, love the faucet. Through normal wear and tear, the chrome finish started to peel off the pull down spray head and it started to be bothersome when using it. I decided to reach out to Vigo directly to see if they would sell me a replacement spray head. It was a Sunday evening when I reached out, not expecting to hear back since it was the weekend, and early evening. The next day, I hear from them asking me further information. I responded, and after several more back and forth, they indicated that they will send me a replacement out of warranty for free. Although at the time, they didn't have the piece in stock, they ordered it and let me know when it would be received and shipped. At the point, I'm grateful that I could even get a replacement, not to mention for free. I'm really appreciative of the service. We love the product, very stylish, and appears to hold up, even after almost 8 years of use. High recommend their product, and will continue to look them up for any future upgrades at our over 100 year old home.

Effective and timely communication. Supportive and enabling staff taking care of their customers and frictionless warranty process for quick replacement. Fantastic service and great products.

Several years ago, I fell for the illusion that expensive shower columns were superior for my bathroom. I bought the VIGO Industries Model VG08001. As it turns out after several years of usage, it is no better and no worse than any other brand on the market, because they all come from the exact same factories in China.
Please, do not get me wrong. I respect Chinese products; many of them are sold in the USA under world-famous brand names. However, VIGO tries to hide their true origin. If you have a computer and know how to use AliExpress, you can verify it yourself: these exact fixtures cost four times less at the source. If you think paying the American corporate markup gets you "premium support," you are mistaken. VIGO Industries is a masterclass in modern consumer traps, and as the saying goes, free cheese exists only in a mousetrap.
When a handle on my column broke, I easily found the part number in their poorly written manual and ordered a replacement. It wasn’t cheap, but I paid. To my surprise, I received a completely wrong handle. I sent photos of both the incorrect part and the correct part to the very polite representative who had happily taken my money. A month later, the postman delivered a second package. Inside? The exact same wrong handle.
This kicked off a monthly email ritual with the "VIGO Product Support Center." Their typical response reads like a masterpiece of saying absolutely nothing:
"Hi Vphima, Good day. Yes! We already have the information here. I already reached out to our leads that way we can provide you the correct part. Once I have the information, I will reach you out right away."
My conclusion? Save your money and your sanity. Do not waste time with VIGO Industries. If you really want a shower column, cut out the middleman and buy it directly from an overseas manufacturer for a fraction of the price. Ironically, those direct manufacturers actually take full responsibility for their warranties and parts replacement.
And a final piece of advice: completely avoid shower columns with thermostatic valves. The concept sounds luxurious, but the execution is terrible. The lifespan is three years max, and good luck ever getting the right handle or cartridge to fix it.

Bought and installed Vigos touchless stainless kitchen faucet. Had a problem with the hose counterweight which was promptly resolved via warranty service. Two weeks in now and all is well.

I purchased a number of of tall vessel faucets in 2021 and had issue with one of them. I spoke to Patricia in their service department and they are sending a replacement to me. Good support team

Great experience. Helpful and Patient. Patricia was fantastic

Bought two shower doors. Very beautiful. One of the doors was missing a plastic seal. Contacted service and the part is on its way. Very quick, Very Efficient

Replacement parts are reasonably priced and shipped promptly.

We purchased and installed the VIGO Elan series showers doors in our new home. The fit, finish and operation of the doors is excellent. In our case, the builder's subcontractor neglected to install the thresholds. I contacted VIGO for replacement parts. The response was timely and the parts were quickly dispatched. I would highly recommend VIGO products.

I recently installed the Vigo Ryland shower door, and it looks incredible while working flawlessly. I did run into a minor issue with the top roller, so I reached out to Vigo’s customer support team. They responded promptly, gathered the necessary details, and provided a solution within a couple of days. They confirmed the top roller needed replacement and shipped a new one right away.

I was genuinely impressed by how quickly and efficiently they resolved the issue. It’s refreshing to see a company stand behind its products and deliver such excellent customer service.

I’m currently renovating two more bathrooms and will definitely be sticking with Vigo, knowing I can rely on their quality and support.

It is rare for me to take the time to comment on the service provided by a company. However, I purchased VIGO faucets for my kitchen, and I absolutely love them.

Afterward, I experienced a minor issue, and I was genuinely impressed by VIGO’s customer service. The service was efficient, prompt, and courteous, which has unfortunately become quite rare in today’s marketplace.

Congratulations to the entire team.

I had an issue with my pop up drain and I couldn’t find the part. I called Vigo, spoke with Ron, he was able to do a video call to see the issue. He ordered the part for me, when I would have needed to replace the drain at a higher cost. He was polite and understanding. I have never had a bad experience with Vigo products or calling customer service. Quality products.

I purchased a VIGO shower system through Wayfair. Have gone through 2 replacements, last one in January. Problem the same loss of water pressure and water does not heat. VIGO has accepted no responsibility from the beginning. Thank You to Wayfair for providing the 2 replacements and finally crediting my account.

Daphne Gill was my support specialist and was responsive, helped solve my problems, and expedited my order. Everything went very smooth and I look forward to enjoy my Vigo faucet.

I recently installed the VIGO Amada faucet and it completely changed the look of my bathroom. The design is super clean and modern, and the open waterfall spout gives it a really nice high-end feel without being over the top.

Water flow is smooth and doesn’t splash like I expected, and the single handle is easy to use. Installation was pretty straightforward, and the build quality feels solid.

Overall, it’s one of those upgrades that makes a big difference right away. Really happy with it.

I am pleased to recommend VIGO Industries based on the excellent customer service i received after purchase of two shower towers. The Product Support Specialist that I had the pleasure to speak with was very helpful and addressed my issues and concerns in a professional and timely manner. The follow up was greatly appreciated!

I've had to do a warranty claim twice in the 16 years since my bathroom was remodeled. Once just a few days ago and once a few years ago. And in both times I couldnt be happier with the experience. The representatives were both professional, courteous and most importantly they had the authorization to go ahead and issue my replacement right then and there. Empowered c/s reps make a difference. No hassle or delays waiting for approvals. I received my replacements in less than 4 days. I will buy Vigo products again because of this experience.