Vertu Motors - Skoda Darlington Arvostelua 

I don't leave 5 star reviews unless a retailer has really earnt it, by going above and beyond the usual average comfort zone of UK customer service. I've just purchased a beautiful Skoda Karoq from Vertu Skoda Darlington and from my initial phone call, through all the subsequent phone calls and numerous email back & forth, I had the pleasure of dealing with Matt in Sales, who I must stress was absolutely exemplary throughout the entire process. He was sharp, professional, efficient and attentive. I hope the CEO of Vertu Darlington values Matt as a great assett for the company. To conclude, my whole experience with Vertu Skoda Darlington and Matt has been fantastic, therefore I can highly recommend this Skoda retailer for anyone wanting to buy a Skoda.

Excellent customer service as always! Thanks Graeme and Richard

Good communication and everything fully explained. I was kept informed at every stage of the sale.

A Superb service from this dealership with staff with a very good product Knowledge. our sales executive Michal Polacek was excellent and will recommend him and the dealership to our friends and family. plus excellent coffee well done Darlington Skoda and thank you.

Charmaine Macdonald at Vertu Darlington was amazing, I was nervous test driving as it was automatic and I’d never driven one, she put me at ease and made the experience so enjoyable and relaxed. Couldn’t have asked for a better person to deal with! Had the car delivered and love it!!

Highly competitive price, great customer service, quality car 👌

Very relaxed no pushing for to buy extra products. They were offered I declined and that was it. Super friendly staff especially mickal They even welcomed my dog along who I must say loved all the kisses and cuddles from all the staff.

Brian Dod at the Darlington branch is friendly, knowledgeable and easy to get along with. Nothing was too much for him & all of our questions and queries were answered sufficiently.

The staff are brilliant. Graeme in particular.
He remembered my preferences and experiences from years ago and did everything he could to provide me with the car I wanted.
I have no hesitation in recommending this dealership to anyone.

Matthew, at Vertu Darlington, was a very friendly and knowledgeable salesman who went the extra mile to make my purchasing experience a pleasure. He kept me informed on the progress of my order and gave me useful advice when needed. The rest of the staff are always friendly and helpful making every visit productive. It was a pleasure doing business with the whole team.

Friendly, knowledgeable staff who gave us all the info we needed to make the sale go smoothly and entertained our kids while they were waiting too!

The staff at Nissan Vertu were brilliant from the moment we walked in, to the test drive and then the purchase of our new car. Paul in the Darlington branch is friendly, welcoming and takes time to explain everything thoroughly and in easy to understand language. No jargon and no complex sales speak. He definitely lives out the ethos of customer service first and made the whole process seamless and relaxing. Thank you very much from a happy customer.

Michal was very helpful and made me feel like I was getting a good deal. He was excellent in explaining the finance as well as friendly and knowledgeable about the cars.

I recently bought a used (one-year-old) Skoda Karoq from Vertu Motors - Skoda Darlington. Vertu was one of three dealerships whose forecourt I browsed before returning there with a clear idea of two cars that might suit my needs. I was impressed by the service, from my initial inquiry and test drive through to the collection of my chosen car a few days later. I was assisted by Iver, who demonstrated not only a good knowledge of the range but also a professional and courteous attitude throughout.

Fantastic service, really easy and seamless

Terrible experience . The team on the floor were not helpful except one who should work somewhere else and away from these people .
Their attitude was beyond low.
Bought a car and lots wrong with it. They said they would book into our local area to be fixed . They lied they hadn't booked in at all . Trying to have the 30 day to laps and we would be left with the car thst is 1 year old and should NOT have these problems . On returning the car they were so rude . Teav3lling many many miles ,, they really should have semt a lorry to pick it up for us after all its their responsibility to sell a car with nothing wrong with it espcially being inly 1 year old . All they were concerned with was getting more money out of us . STAY CLEAR .
What happened to the customer is always right. These people are protected and us good people get mucked about . They will probably take my review down but why we should all have freedom of speak its 2025 . People should learn from these reviews not only showing the good to make them seem great. We have learned a big lesson . Buy local . So sad that people can't be trusted in the day and age . We r good people have and been let down soooo badly by this garage. I hope some people manage to read this before it's gone .

Update 2 wks have gone by . Car is up for resale and we've not even had our deposit returned. Terrible service . Hope to hear soon or we go higher