Vertu Motors - Peugeot Northampton Arvostelua 

Excellent service from the team, especially from Kostas who steered me through the experience of buying a car on my own for the first time, since I Iost my husband.

Callum Layram was a complete pleasure to deal with from start to finish at Peugeot Northampton. Couldn’t fault his customer service at all, very friendly, professional and great communication skills made the whole process a breeze. Very happy with everything.

My Peugeot Partner Van was booked in for repairs a couple of weeks ago with an AdBlu Engine Fault showing up on the internal display.

Unfortunately, after diagnostics, I was informed that some costly repairs were required to resolve the issue. This resulted in my vehicle being kept in until the following day. Upon collecting my vehicle it was apparent that it had additionally been given a courtesy wash and an internal freshen up. I have periodically used my van since collection and I am happy to report that everything is in satisfactory working order.

I have used Peugeot Dealers for a number of years where sadly our interactions at times have been frustrating and very poor. However, I wish to make a special mention to Emily from reception who once again from booking my vehicle in, notification of the necessary repairs and the collection of my vehicle, demonstrated excellent interpersonal skills, customer care and professionalism in the performance of her duties. My independent opinion is that Emily is a valuable team member and considerable lessons can be learned from her stand out leadership qualities.

Thank you,

Richie Barker

I recently purchased a vehicle from Peugeot through salesperson. During the viewing, I was informed that I would receive 5 days of insurance. This was also stated on the paperwork/invoice I was provided. Unfortunately, within that period I had an accident. When I contacted the salesman to request the insurance details, I was told that I would have had to set this up myself. This was confusing, as I had been led to believe both verbally and in writing that the insurance was included.

When I raised my concerns, I found the response unhelpful and the tone of communication from salesman unprofessional. I also escalated the matter to the manager, but did not feel I received any support or resolution.

This situation has left me exposed to significant financial and legal risk. Furthermore, when I asked about the dealership’s policy around insurance, it was clear that they do not properly clarify this verbally with buyers, which I believe is misleading and unacceptable.

While I understand that as the driver I am ultimately responsible on the road, I feel I was misrepresented regarding the insurance and badly let down by the service provided. This has unfortunately forced me to take the matter further.

UPDATE-
Absolutely no effort to solve this issue, they do not care about their customers, they just care about money. ‘STEER’ CLEAR !!

Purchased a 'new for me' car here last week and can honestly say that it was such a seamless process. From my first interaction with them to the day my car was delivered they were clear and transparent, communication was excellent. I would like to say thank you to Stephen Lee, who I dealt with throughout, who was brilliant, this is the first car I've bought in 10+ years and I'm so pleased with it. See you in another 10 years 😁

Alfie Parsons made the transaction simple and easy. Thank you!

Customer Service care all the way through fantastic communication

Misled about repairs, car still had fault, and they tried to hide the number plate to resale as I wanted it fixed

I was dealing with Stephan Lee and Kurtis Lee at Peugeot Northampton on a 2020 Nissan Qashqai. After being told a 2nd gear fault was fixed, I was ready to buy — but returned from holiday to find the same fault still there.

During the second test drive, Stephan said:
“Don’t tell me they didn’t fix it,”
which made it clear to me he likely knew the car hadn’t been repaired properly.

I was promised a call the next morning — nothing. I followed up by email and was ignored for 4 days, until I was told the car had gone to Nissan Northampton and needed a gearbox replacement. When I called Nissan, they confirmed the car had never been there.

They then listed the car as SOLD on their website and blurred the number plate, trying to hide it — but didn’t even do it properly. You can still clearly see VK20 FYO in the images.

Also, Stephan told me the cheaper car I was considering had been in a crash and repaired — clearly to steer me toward this more expensive car, which turned out to be the one with a serious issue.

This was a completely dishonest experience from start to finish. I’ve reported it to Trading Standards and I strongly urge others to stay away from Peugeot Northampton.

2nd time ive purchased a vehichle from this branch.
I brouhht a new combo van back in 2016, which i still use in perfect order. Andrew was the van salesman back then and i found him really easy to deal with. And certainley got a very good deal at the time from him.
Ive recentley placed an order for a new Citreon C3 car for my wife for September delivery. Andrew is now the sales manager and to my surprice remembered me from 9 yesrs ago, he even remembered i was a Decorator at the time.
Prity impressive and the way i like to run my business , Honest and up front.
I would have no hesitation in recommemding this branch for all your vehicle requiments.
Paul
West Hunsbury, Northampton

Referred complaint to the motor Ombudsman

Romeo cheerfully told me that fixing the suspension wishbone bush, front shock absorber, and a suspension arm would come to £480. Pricey, sure—but hey, it’s the main dealer, so what do you expect? Gold-plated bolts, maybe?

Fast forward to collection time, and surprise! The bill has magically inflated to £740.18. Romeo, naturally, is nowhere to be seen—clearly off rehearsing his next vanishing act—and isn’t picking up his phone.

The two staff members left behind look as baffled as I felt. Neither could explain the extra cost, though they gave a valiant performance of confusion.

So yes, in the space of one afternoon, I got mugged and shafted, all under the warm fluorescent lights of the service desk. Beware of Romeos bearing quotes—and disappearing faster than your savings.