Vertu Motors - Dacia Exeter Arvostelua 

The staff at Dacia Exeter were very helpful. The salesman spent time explaining the different functions of the car and was happy to answer any questions I had. The collection process was very efficient a first rate service.

Friendly, helpful staff. No pressure. All queries answered.
Phoned or messaged as arranged, felt valued.
Showroom spotless, staff welcoming, was acknowledged on arrival and offered assistance.
Coffee area spotless, fully stocked on each visit. Coffee (latte) absolutely beautiful.
Test drives, informative, helpful and not stressful. Sales person chose routes to avoid road work delays, problems etc. Able to drive car slowly in traffic and on dual carriageway to get proper feel of it.
Whole experience was a pleasure. Would highly recommend them.

Great experience Tilly was so friendly and helpful, showing us different vehicles and helping us once we had made our purchase. I would recommend Vertu to friends and family.

Just pick up a new Bigster from Dacia Vertu in Exeter. Following a test drive, with the help of Scott Hillier in sales, the model and spec we wanted was sourced. Very friendly and knowledgeable staff and excellent service. Very pleased with the car and a lovely drive. Would recommend.

All options thoroughly explained. Good choice of cars. Friendly, knowledgeable staff. Will was excellent throughout the various processes.

Stephen Wells was great from start to finish including a slight hiccup in the order process that he sorted out without hesitation.

The sales man listened to my needs and wants and l actually bought a different car to the one l came in for.
The car l bought as recommended by Vertu suits e much better so thankyou
!

very helpful & provided everything I requested. The process was a quick & easy purchase with thanks to the sales advisor, Eloise.

I was very happy with the service provided. Two members of staff were happy to stay late on a Saturday so that I could have an initial test drive. I made sure I didn’t keep them too long - and very much appreciated their flexibility. The sales process was smooth and helpful - never pushy or pressured. They followed up with the information they said they would and clearly operated well as a team.

This is the second Dacia I have PCP'd from Exeter Dacia, both time Sam has made the whole process seamless. She always communicates clearly and effectively, is always happy to answer any questions, and I would not hesitate to recommend her.

Everything was explanned to me in great detail by Steve Wells with regards to all the high tech and gizmos on my Dacia Bigster Journey.
A great experience and marvellous customer service thanks to Steve.

Great customer service especially by Kevin.

Andre was friendly and helpful throughout the process

Great experience buying a car with Karen. The service and communication was great, hassle free and no pressure to buy.
Helpful friendly team would definitely recommend.

All the crew at Vertu Renault/Dacia are brill.
Excellent service from Scott in dealing with our upgrade from Stepway to Hybrid Dacia.
Impeccable service all the way.

Great team and great service. Always feel welcome and valued

Karen Evenden ,the Sales Executive ,made the process of exchanging our car very quick and easy . Everything was explained.I would recommend them.

Dear Dawn

ref VMPJ1007

You have asked me for further information regarding my experience in purchasing my new Dacia Duster from Vertu Dacia Exeter.

My sales contact was Nathan Cotterill, although the initial people involved in my proposed purchase were Carwow, who agreed the part exchange valuation on my previous vehicle, a Dacia Sandero Stepway.

I was subsequently contacted by Nathan and in due course I was sent an agreement, which I initially signed, but then realised that the annual mileage had been mistakenly set as 12000 miles per annum, instead of the previously agreed figure of 7000 miles with Carwow. So a few days later a new agreement was emailed to me which was again signed and returned. A date was proposed for me to make the transfer between the new and old vehicles, which was not possible due to my own prior events and a new date of 26th June was agreed.

On 26th June I drove to Exeter, met Nathan, fulfilled the final requirements, then drove back to my home in North Devon. The new vehicle seemed to sway unnecessarily but I thought this might just be a case of getting used to a new car. However the following day a warning message appeared on the dashboard telling me to check tyre pressures and init, which I did only to find that the tyre pressures had been set at 41 instead of the recommended 33 front and 30 back; no wonder the car was swaying.

I kept checking the my Mobilize online account in the subsequent days, noticing that my old Stepway agreement was still active. So contacted Nathan on several occasions. On about the 3rd such message I was informed that he had checked with the Dacia accounts department and I was assured that the part exchange payment had been sent to Mobilize but that it might take a few days, but that if my account hadn't been closed by my next payment date of 15th July, not to worry as I would get my money back. I chased again a few days later, both by phone to Mobilize and Vertu and spent much time being passed backwards and forwards between the two, expecting me to sort the issue out. Finally in my frustration I emailed Kirk Broome, the General Manager, who emailed me back stating that "I can confirm that we have settled the agreement yesterday" , not the week or so earlier as I was told.

Then to cap it all on only the 12 day of my purchase I went to start the car and got an immediate error message, alerting me to an electrical error as the car wouldn't start, let alone turn over. I contacted Dacia Assist and 18 hours later the RAC turned up at my home, tried in vain the diagnose the problem, but he was unable to as the car's computer system and the RAC computer wouldn't communicate with each other, so the car had to be towed away to County Garage Barnstaple and I was told that they would be unable to look at the problem for about three weeks, due to them being fully booked. I am therefore driving a courtesy car, ironically a Dacia Sandero from Enterprise Car Hire, Barnstaple

This may all seem very trivial, but the aggravation this has caused and the mis-truths I have been fed have, in my humble opinion, fallen far short of the professional standards I would have expected.