Vertu Northampton All the staff at Vertu were very friendly and welcoming and we felt valued as customers. Shayne was excellent and could not have been more helpful. The whole experience was very p... Näytä lisää
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Sijainti
Vaihda sijaintiaUnit 21, Carousel Way, Riverside Retail Park, NN3 9HG Northampton, Northamptonshire, GB
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Katso, mitä arvostelun kirjoittajat sanovat
Ashley was brilliant. He helped me choose and select my car for motability. He was patient and understood exactly what i needed. A brilliant sense of humour and good communication throughout.He showed... Näytä lisää
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I started my quest to buy a Citroen eC5 Aircross in November 2025. I placed an order with Evans Halshaw in Bedford, and was let down badly by them and the delivery of the car was put back to July of t... Näytä lisää
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We’ve just picked up our new Nissan X-Trail and we couldn’t be more impressed. The vehicle itself is fantastic – spacious, comfortable, and exactly what we were looking for as a family. What... Näytä lisää
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Yrityksen tiedot
- Autoliike
- Auton varaosaliike
- Auton korjaus ja huolto
- Moottoriajoneuvot
- Vaihtoautot ja käytettyjen autojen myynti
Tietoja yrityksestä Vertu Motors - Citroen Northampton
Yrityksen kirjoittama
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Yhteystiedot
Unit 21, Carousel Way, Riverside Retail Park, NN3 9HG, Northampton, Northamptonshire, Yhdistynyt kuningaskunta
- 0330 108 6557
4,5
Erinomainen
52 arvostelua
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Vastaus yritykseltä Vertu Motors - Citroen Northampton
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP04MM0907. Kind regards, Selina
A1 sales person
Our sales person , Finlay very pleasant and knowledgeable
26. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vertu Motors - Citroen Northampton
Hi Gary,
Thank you for your kind feedback.
We’re delighted to hear Finlay provided such pleasant and knowledgeable service during your visit.
Kind regards,
Danielle
Vertu motors at its worst.
I purchased a new Citroën Berlingo from Vertu in mid 2025 and 6 months later Saga insurance called to say we cannot insure you further as we do not insure vans. Somewhat shocked, I called the dealer and was told not to worry and I received an email from them stating you are driving the car version of the Citroën Berlingo which i forwarded to the insurers. The email was rejected and Saga insisted the dvla classed my vehicle as a van despite having windows all round and 5 seats.
Saga did explain to me that this problem had been highlighted recently with certain Berlingos designated 130 max. Saga apologised for insuring my vehicle in the first place but could no longer provide cover once this problem came to light. The dealers made some efforts to rectify the situation and said they were not aware if this problem at any other Citroën dealerships.
After being told there was nothing they could do, the result was Vertu had sold me a van as a car and just left me to it.
I had to use it with restricted speed limits and insure it as a van. The dealer offered to buy the car back at 6 months old at a loss of over ten thousand pounds for their mistake. I also tried to contact Vertu's head office and speak the the CEO Robert Forrester to explain the tactics his sales operatives were operating but my efforts fell on deaf ears. I expect to take risks buying from a disreputable business, but buying a new vehicle from a main dealership and then be completely shafted is shocking.
Mr Forrester may enjoy the arrogance in knowing that he can sell vehicles to the public knowing full well, that when the poop hits the fan, he can just dismiss you with no consequences because the company is so large. I am a sole trader and take great pleasure in having the same customers for over thirty years without ever having to use advertising.
It's a shame that a large business such as Vertu operates in this manner and they could learn a lot from a smaller business regarding customer relations.
Lastly, as a family, we have purchased six vehicles from the branch in question over a 5 year period. I completely trusted Vertu but they certainly bit me on this one but never again. If you purchased a Citroën Berlingo from the end of 2024 to early 2026 please check your log book and make sure it says Car and not LGV. If it dies say LGV you will need to insure as a van and you will be restricted to 60mph on duel carriageways and other roads except motorways.
Don't give up if you end up in a battle with Vertu and it's taken 6 months for the Motor ombudsman to contact me to start the process. It's pretty certain that Vertu will win, but it at least gets it out there in public. Vertu's response is lame and I notice on here that you get a token reply from an agent concerned for your compliant to fool others into thinking they are on the case. I could not post this review earlier in the year because have been waiting for the Motor Ombudsman to agree to take the case on.
26. kesäkuuta 2026
Oma-aloitteinen arvostelu
Seamless pickup and the staff very…
Seamless pickup and the staff very helpfull especially
Will.
16. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vertu Motors - Citroen Northampton
Good afternoon Brian,
Thank you for your review. It’s great to hear that your pickup was seamless and that the team were so helpful, especially Will. That kind of support really makes a difference to the overall experience.
Kind regards,
Dean
Great friendly experience made the …
Great friendly experience made the whole experience of buying a car easy and enjoyable. Highly recommend buy from them
6. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vertu Motors - Citroen Northampton
Thank you for your lovely feedback — we really appreciate you taking the time to share your experience.
We’re delighted to hear that you found the process friendly, easy, and enjoyable from start to finish. Creating a smooth and pleasant experience for our customers is exactly what we aim for, so it’s great to know we delivered.
Thank you as well for your recommendation — it means a great deal to the team.
We hope you enjoy your new car and look forward to seeing you again in the future.
Kind regards,
Keith
Vertu Northampton
Vertu Northampton
All the staff at Vertu were very friendly and welcoming and we felt valued as customers. Shayne was excellent and could not have been more helpful. The whole experience was very pleasant and we would definitely recommend this dealer. Many thanks.
8. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vertu Motors - Citroen Northampton
Good morning Hilary,
Thank you for your review. It’s great to hear that you felt welcomed and valued from the moment you arrived, and that Shayne provided such helpful support throughout. We’re delighted the whole experience was so pleasant and we really appreciate your recommendation.
Kind regards,
Dean
I started my quest to buy a Citroen eC5 in November 2026
I started my quest to buy a Citroen eC5 Aircross in November 2025. I placed an order with Evans Halshaw in Bedford, and was let down badly by them and the delivery of the car was put back to July of this year. I approached Vertu Northampton and was in contact with Shayne, one of their very friendly and knowledgeable sales personnel. I'm now the proud owner of a Citroen eC5, after only a week and a half of placing my order. Thank you Vertu Northampton for making my dreams come true! Peter
4. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vertu Motors - Citroen Northampton
Good afternoon Peter,
Thank you for your review. It’s great to hear that despite your earlier experience elsewhere, Shayne and the team were able to turn things around so quickly for you. Delivering a smooth and efficient process really makes a difference, and we’re delighted you’re now enjoying your new Citroën eC5.
Kind regards,
Dean
Reasonably efficient
Reasonably efficient. Difficult with people on days of with no update on progress. But generally easy
4. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vertu Motors - Citroen Northampton
Thank you for your honest feedback. I’m glad to hear the overall process felt reasonably easy, though I’m sorry that communication dipped when certain team members were off — that can be frustrating when you’re waiting for updates. Your comments are appreciated and will certainly help highlight where things can be smoother.
Many thanks,
Chloe
The best guy for the job....Ashley D.
Ashley was brilliant. He helped me choose and select my car for motability. He was patient and understood exactly what i needed. A brilliant sense of humour and good communication throughout.He showed me around the car and set up all the technical stuff. Definitely would recommend this guy to anyone who likes a good laugh and a professional service at the same time. Lovely guy, with a lovely smile.
30. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vertu Motors - Citroen Northampton
Hi there,
Thank you so much for taking the time to leave such a wonderful 5‑star review. We’re absolutely delighted to hear about your experience at Vertu Citroën Northampton.
It’s fantastic to know that Ashley provided such brilliant support in helping you choose your Motability car. Being patient, understanding your needs, and making the process enjoyable is exactly what we aim for — and it sounds like his sense of humour made the experience even better!
We’re especially pleased to hear that he took the time to show you around the car and set everything up for you, ensuring you felt confident and comfortable before driving away. Your kind words about his professionalism and friendly approach will mean a great deal to him.
Thank you again for your recommendation and for choosing Vertu Motors.
Kind regards,
Liza.
Our sales man ,William Gilbert was…
Our sales man ,William Gilbert was fantastic. He explained everything in detail, helped fill forms in.
13. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vertu Motors - Citroen Northampton
Good afternoon Judith,
Thank you for your review. It’s great to hear that William provided such fantastic support, explaining everything clearly and helping you through the paperwork. We’re pleased you had such a positive experience.
Kind regards,
Dean
Very professional operation.
The whole process from initial contact to driving our Nissan Juke vehicle away was very smooth and professional. Charlie is a good asset for Vertu.
11. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vertu Motors - Citroen Northampton
Good afternoon David,
Thank you for your review. It’s great to hear that the whole process was smooth and professional from start to finish, and that Charlie made such a positive impression. He’ll be pleased to know he’s seen as a real asset.
Kind regards,
Dean
2ND Hand EV Purchase
smooth service , very efficient, car was just what we needed. Immaculate offices in Northampton.
6. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vertu Motors - Citroen Northampton
Hi Penelope,
Thank you very much for taking the time to leave this lovely review. We’re really pleased to hear that your experience at Vertu Citroën Northampton was smooth and efficient, and that the car was exactly what you needed.
It’s also great to know that you found the Northampton offices immaculate — the team take a lot of pride in creating a welcoming environment for our customers.
Thank you again for choosing Vertu Motors, and we hope to see you again in the future.
Kind regards,
Liza.
Booked a test drive for Wednesday
Booked a test drive for Wednesday, drove car home on Thursday. Excellent support and service throughout
30. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vertu Motors - Citroen Northampton
Hi Julie,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that your experience at Vertu Citroën Northampton was so smooth and efficient.
It’s great to know that everything moved quickly from your test drive to driving your car home the very next day, and that you received excellent support throughout the process. Your feedback is really appreciated and means a lot to the team.
Thank you again for choosing Vertu Motors, and we hope you enjoy every mile in your new car.
Kind regards,
Liza.
Vertu Northampton a company that went above and beyond
Nothing in life is perfect. But I value a company that goes above and beyond to fix issues that arise. Vertu Northampton is that kind of company.
I would highlight Chloe, Matt and Ameet all in the sales dept. It takes people like these to take a car company from ordinary to outstanding.
I would highly recommend buying from them.
I wish they were local to us, so that we could see what the service dept is like. My assumption would be it matches the sales dept.
We were buying at a distance.
30. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vertu Motors - Citroen Northampton
Good afternoon Mike,
Thank you for taking the time to share such thoughtful feedback. You’re absolutely right that how issues are handled makes all the difference, and it’s really encouraging to hear that the team went above and beyond to support you. It’s great to know Chloe, Matt, and Ameet stood out and helped turn the experience into an outstanding one, even when buying from a distance. Your recommendation means a lot, and we really appreciate your trust and kind words.
Kind regards,
Dean
I really recommend Nissan
I really recommend Nissan. Charlie is so nice and easy to talk too, he is very informative and knowledgeable. I was kept informed and everything was explained for my mobility car. A big Thank you for all your help.
14. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vertu Motors - Citroen Northampton
Hi Gillian
Thank you for your lovely feedback. We're delighted to hear that you would highly recommend Nissan and that Charlie provided such a positive experience for you. It’s wonderful to know he was friendly, easy to talk to, and so informative and knowledgeable throughout.
We’re especially pleased that you felt well supported and kept informed during your Motability journey — making sure everything is clearly explained is exactly what we aim for.
Thank you again for your kind words and for choosing us — they mean a great deal to Charlie and the team.
Kind regards
Dawn
We were made to feel very welcome
We were made to feel very welcome, Andy explained everything to us, and had no problem with going back over any questions that I didn’t get, nothing was to much trouble for him. I do feel a bit lost when going into some places but needn’t have worried here, they are very welcoming and friendly,. I recommend this Vertu motors
30. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vertu Motors - Citroen Northampton
Good morning Cat,
Thank you for taking the time to share your experience. I’m really pleased to hear that Andy took the time to explain everything clearly and was happy to go back over anything you weren’t sure about. It’s great to know you felt comfortable, welcomed, and at ease throughout your visit, especially if that’s something you can sometimes worry about.
We really appreciate your recommendation and your kind words about the team at Citroën Northampton.
Kind regards,
Dean
Great customer service
My husband and I had a lovely experience from the moment we walked through the door. Dan, who assisted us and helped us make our decision, was incredible — we truly appreciate all his help and support. I’m now a proud Citroën driver! Thank you.
18. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vertu Motors - Citroen Northampton
Thank you for your lovely feedback. We’re delighted to hear that you and your husband had such a positive experience from the moment you arrived. It’s wonderful to know that Dan provided incredible support and helped you feel confident in your decision. We’re especially pleased to welcome you as a proud Citroën driver and truly appreciate you taking the time to share your experience.
Kind regards,
Matthew
Not a thing to complain about
Not a thing to complain about! Service was great, everything explained and understood. Reassurance was given and all around was great customer service
24. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vertu Motors - Citroen Northampton
Thank you for your feedback. We’re delighted to hear that everything was clearly explained, reassurance was provided, and you received great customer service throughout. Your kind comments are very much appreciated.
Kind regards,
Matthew
Superb! Friendly and approachable
Friendly and approachable, not pushy, quick to answer questions. For me knowing your product is essential. Kwame my sales person was very good. The finance person Jamal great too! From walking in on the Wednesday to picking car up in the Friday can’t fault the service.
15. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vertu Motors - Citroen Northampton
Thank you very much for your wonderful feedback.
We’re delighted to hear that you found the experience friendly, approachable, and completely pressure-free. Knowing the product well and taking the time to answer questions clearly is essential, so it’s great to hear that Kwame provided exactly that level of service. Your kind words about Jamal in finance are also much appreciated — he’ll be pleased to know his support made a positive impression.
It’s fantastic that everything ran so smoothly and efficiently, from your first visit on Wednesday through to collecting the car on Friday. Delivering a straightforward, hassle-free experience in such a short timeframe is something the team takes great pride in.
Thank you again for your comments and for choosing us. We wish you many happy miles in your new car and look forward to welcoming you back in the future.
Kind regards,
Keith
We’ve just picked up our new Nissan…
We’ve just picked up our new Nissan X-Trail and we couldn’t be more impressed. The vehicle itself is fantastic – spacious, comfortable, and exactly what we were looking for as a family.
What really made the experience stand out, though, was the customer service. A special mention has to go to Charlie Racklyeft, who was absolutely brilliant from start to finish. He was professional, friendly, and genuinely invested in making sure everything went smoothly for us.
Nothing was too much trouble, and the whole process felt easy and stress-free thanks to Charlie’s support and communication throughout.
Highly recommend both the vehicle and the team – a great experience all round!
All the best,
Greg 👍
13. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vertu Motors - Citroen Northampton
Thank you very much for taking the time to share such a fantastic review, Greg. We’re delighted to hear that your new Nissan X‑Trail is exactly what you were looking for and that it suits your family’s needs so well.
It’s especially pleasing to read your kind words about the customer service you received. Charlie will be thrilled to know that his professionalism, friendly approach, and clear communication helped make the whole process smooth and stress‑free. Ensuring our customers feel supported and confident from start to finish is exactly what we strive for.
Thank you again for your high recommendation of both the vehicle and the team. We wish you and your family many happy miles in your new X‑Trail.
Kind regards,
Keith
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