Verse Good Store  Arvostelua 71

I ordered a jumpsuit and I never received it, and I reached out several times and no one responded

Nice jeans, arrived quickly.

I had a very negative experience at the store about a refund. Little to no customer satisfaction orientation, and no focus on resolution. Their communication was passive aggressive and then turned into rude and disrespectful. What do you gain from treating customers like that? (besides a negative online review)

P.S. in response to your response below:

I am glad we are having this conversation now in public, so let me get a few facts straight:

I did not intimidate anyone. On the contrary: You kicked out one last customer out of your store, then you locked me and my 11 year old daughter up in your store, and then you started ranting and raging agressively at me for 6-10 minutes, not allowing me to speak, interrupting and cutting me off all the time, when I tried to explain what I wanted (a refund) and why.

I did not pressure anyone, I simply ASKED for a refund - and for very valid reasons that my wife who was also present in the shop at the time of the purchase will gladly explain to you again in a separate post.

This has nothing to do with men or women. I was there with 3 women, my wife and my two daughters. My daughter was shocked how disrespectful you behaved. And my wife will happily write you in a separate post about your misleading and false product information, whereby you caused the entire situation.

Response to your response:

I did not "come back banging on the window". When I left the store, I realized that I forgot the purchased (non-refunded) item. So I knocked on your window next to the entrance door and pointed at the item to get back in and to get it.

When leaving, I did not use these phrases. Why would I condemn "the street"? :) And I doubt that your surveillance camera has audio. If it does, I would recommend that you listen to the original sales conversation between my wife and your shop assistant. Because that was the root cause of the entire situation.

It's interesting to observe how you still prefer to blame and point at your customers, rather than calming down the situation and keeping the issue at bay. Up to you.

Very nice t shirt , good price

Myriam, was super helpful

It’s a nice Webshop with a good selection of items. I love the coat I ordered and it arrived safely. However the shipping took really long with no updates before I reached out to customer service. I ordered on January 18th., my order wasn’t shipped until January 26th. and it arrived today January 31st. I live in Denmark. I value fast shipping so for me the waiting time was too long but lovely item.

Better then expected

Unfortunately my order never arrived and the money is gone. I also never received a tracking number. The customer service is not available and my messages are ignored.

Love this shop with sustainable brands! Great service as well!

Beautiful product and very reliable quick service

Lovely service overall. Order was ready very quickly. Size wasn't quite right and they were very nice to offer an exchange.

Supersnelle levering, duidelijke communicatie & vooral: een fijn product! Helemaal happy mee.

Beautiful contemporary design products and very friendly service!

Super friendly employees who really took the time for me and were super fun. The store feels like a place I can trust and will definitely come back again to have a look!

Simply - feels good place 🍀 I really enjoyed shopping experience and love my IT items I managed to find there.

Cool store, nice really stuff and amazing owner!

Good service! Kind and fast.
The package was delivered in a pre-used box. Very well!

Lovely experience, all around. Welcoming vibe, thoughtful touches in the design, high quality pieces, and nice chats with the shopkeepers giving a personal experience for your needs.