Venus et Fleur Arvostelua 

Failed delivery and extremely disappointing customer service

I ordered flowers for my girlfriend, but Venus et Fleur failed to include the correct recipient’s name on the shipment. UPS reported that the company or recipient’s name was incorrect, and the package is now being returned to the sender. Because of this mistake, my girlfriend never received her flowers, and I couldn’t follow through on the surprise I had planned for her.

I contacted a customer service representative named Georgia by email and repeatedly asked her to correct the error. She did not resolve the issue and eventually stopped responding to my emails and requests for help.

Despite reaching out before the package was returned, I was left without a solution. For a company that presents itself as a luxury brand, this level of service is unacceptable. A meaningful gift turned into a frustrating experience. Based on how my order and concerns were handled, I would not recommend Venus et Fleur.

Great service from start to finish; customer service were very quick to respond to my email, they arrived to Scotland within two days which is amazing, and they look as gorgeous as I'd imagined they would.

I was dubious after reading the reviews on here, but fortunately I had such a great experience with Venus et Fleur. Can't wait to buy more for my house!

Like 95% of the 1 star reviews, my order of peonies was received dry, cracking & small speckles of mold. I immediately contacted them & their AI customer service had me upload photos and agreed they were dry & cracking and forward me to humans to arrange for replacement. The humans decided that they were acceptable and refused to replace them. Mind you, I have 5 other Venus et Fleur rose arrangements that I’ve had for years. Hence, why I bought the $800 peonies. Shocked that they are taking this stance. Offered to return for an exchange; nothing. Reading the rest of these reviews sure seems like they are deservingly circling the drain. If you try to leave a review within their site, it’s blocked. Sad…they used to produce an amazing product. AVOID. No integrity left.

Literally the WORST experience with this company. I selected a color scheme on their website, there seems to have been a glitch because they sent me the WRONG color that I did not want, woudl never choose, can't use, and does not match. They refused to help or do anything when contacted. They are dying on this hill that there could not possibly be anything wrong with their system and it is my fault and too bad basically. They were nasty and I highly encourage people to stay away from them. I am out $500 for nothing.

I purchased an arrangement from Venus et Fleur expecting the quality and appearance represented on their website. Unfortunately, the arrangement I received had a significant number of flowers with broken and torn petals, particularly throughout the lower portion of the arrangement.

I contacted customer service and provided multiple photos clearly showing the condition of the flowers. After reviewing my photos, Venus et Fleur’s Quality Control Team told me that the arrangement “does not appear to show any signs of damage.”

They explained that minor petal tears and slight waves are normal characteristics of real flowers. I completely understand that these are real flowers and that some natural imperfections can occur. However, my concern was not about one or two imperfect petals. Many of the lower flowers had visibly broken or torn petals, which significantly affected the overall appearance of the arrangement.

What was most disappointing was that, despite providing multiple photos showing the condition of the flowers, my concerns were dismissed as normal characteristics of real flowers. I do not believe the condition of the arrangement I received matched the quality or presentation I expected from the product shown on their website.

I understand that real flowers will naturally have some variation, but I also believe there is a reasonable difference between natural imperfections and receiving an arrangement with numerous visibly broken petals.

Overall, I am disappointed not only with the condition of the arrangement but also with how my complaint was handled. I expected better quality and a more reasonable resolution from Venus et Fleur.

I don’t even know where to begin with this disaster.

I spent over $1,600 on flowers from Venus et Fleur, paid extra for overnight shipping, and somehow ended up enrolled in the “Guess When Your Flowers Will Arrive” subscription.

Package #1: Arrived three days late (so much for overnight). I was home when it was delivered, so it wasn’t sitting outside. Yet when I opened the black box, it felt like I was releasing steam from a crockpot. The roses looked like they’d just finished a marathon in the Sahara—wilted, overheated, and hanging on for dear life.

Customer service assured me my second package was “on the way.”

Package #2: Decided to make its grand entrance a week later. The hydrangeas arrived looking like they’d lost a fight with a garbage truck. Ripped. Smushed. Ratty. The box was upside down, and the flowers looked like they’d been used as packing material instead of the product.

I contacted customer service again. They asked for photos of the shipping label. Unfortunately, I had already left for vacation, but I did have plenty of pictures of the floral crime scene. Apparently, the label was more important than the flowers themselves.

Their solution? “We’ll send you more flowers.”

While on vacation, I spent more time emailing customer service than relaxing. After what felt like an Olympic event in customer support, they agreed to refund my overnight shipping—but not the flowers. They then told me they’d resend my order. Days later, they asked for my address (again), which I provided.

After hearing absolutely nothing, I followed up to ask where my replacement was.

Their response?

“They’re out of stock.”

Wait…what?

So the replacement flowers that were supposedly being sent never actually existed?

At this point we’re nearly four weeks into this saga. No quality flowers. No replacement. No full refund. Just endless emails, broken promises, and now…a gift card.

A gift card.

Because after this experience, obviously my first thought is, “You know what? I’d love to gamble another $1,600 with this company.”

I chose Venus et Fleur because they market themselves as a luxury brand with exceptional quality. Instead, I received late deliveries, overheated roses, crushed hydrangeas, poor communication, and customer service that moved slower than my flowers.

If you’re considering ordering, just know that “overnight shipping” appears to be more of a motivational slogan than an actual shipping method.

The flowers in their advertisements are stunning. Unfortunately, mine looked like they had already attended their own funeral.

DO NOT PURCHASE FROM VENUS ET FLEUR!! I ordered flowers for my 10 year anniversary. THEY NEVER CAME!! I PAID 473.00 for nothing. They stated the flowers were delivered to the receptionist at my wife job. No one at the office ever received a delivery!! Then when I called they offered half off on the next delivery!! WTF!! They never delivered the original order! Also the pay extra to guarantee the day of the delivery is a scam.... Why because they tell you they can't guarantee the time. they supposedly delivered flowers to a receptionist WHEN THE DANG OFFICE WAS CLOSED! HOW! Then management says they will call back and don't,. know one will help. there is no address for a lawyer to send paperwork to you, only an email address that no one responds too!! if you want to keep your money, then DO NOT DO BUSINESS WITH THESE PEOPLE!! IT IS A TOTAL SCAM! I HAD TO DISPUTE THE CHARGES TO GET MY MONEY BACK.

I am extremely disappointed with my experience ordering from Venus et Fleur, especially given the luxury price point.

I purchased a $650 arrangement for my mom and paid extra for expedited shipping to ensure it arrived perfectly. Instead, the roses arrived broken, crumbled, and visibly damaged. To make matters worse, the card had the wrong name, and although I paid for 56+ roses, only 46 were included.

What made this experience even more upsetting was the customer service response. Despite sending multiple photos clearly showing the damage, I was told there were “no quality or damage issues” and that a replacement would only be sent after I shipped the ruined arrangement back and waited for proof it was in transit. I was essentially asked to accept delays and extra work for mistakes that were not mine.

This was meant to be a meaningful, special gift, and instead it became stressful and heartbreaking. For a brand that positions itself as luxury, the quality control and resolution offered fell far short of expectations. I expected accountability, empathy, and an immediate replacement—not resistance.

I would not recommend this company based on this experience or quality.

 

Our experience was par excellence. Our flower order did not get delivered on time but sat in NJ FedEx on the event day.
A few very anxiety filled hours. Once I called and informed the owner, they made sure that the exact order was duplicated and sent with a private cab driver overnight and made sure that it reached Pittsburgh half hour before the event started No one else could have pulled it through. Thanks🙏

I purchased a Venus et Fleur arrangement as a Mother’s Day gift for order #1020868. When it arrived, the flowers were already falling apart — petals scattered throughout the interior of the gift box and a full bloom completely detached on the lid tray. This was a defective product delivered in their own branded packaging.
I contacted customer service immediately with photos documenting all the damage. What followed was nearly a week of runaround — requests for more photos, promises to escalate to management, two full days of silence, and ultimately an offer to refund me only AFTER I return the item they never properly sent me in the first place. Mother’s Day came and went with no gift and no resolution.
For a brand that charges premium prices and markets itself on luxury and life’s special moments, the product quality and customer service were an absolute disgrace. I’ve since filed a chargeback. Save your money and go elsewhere.

Sadly I bought the 3 pack 9 tiny roses in a square light green box with not even a hint of a smell of roses and a tiny unscented candle and a round light green container with one red rose with no scent costing about $238.00 and on same order I sent my cousin in Texas a LePlein round green container with 24 tiny unscented pink roses for $238.00 no hint of a scent of rose? I called to initiate a refund and guess what THEY DON'T GIVE REFUNDS?? WHY BECAUSE THEIR PRODUCT Appears to be FRAUDULENT. I wish I had read reviews and return policy. With all the hype I was sure they'd take back product from unsatisfied clients but oh no! The worst thing I spent $500.00 on ever. I'm going to contact the BBB and any other entity that fights fraud for unassuming purchasers. What a major, luxury everlasting lie. Don't buy unless they promise to refund unsatisfied clients.

I read this review AFTER I went searching to see if my experience was a one off, hiccup, or anything that made it seem unusual: "I was so looking forward to beautiful peonies that would last for a year or more! However, upon receiving my order, I am so disappointed. The flowers arrived seemingly okay from the outside packaging, but when I opened the box, they were a mess. Petals are cracked, broken off, and look tattered. There is no way I can give these to my mom for Mother’s Day. They are so broken. The petals look like they were dried and then beaten against a cement wall." I had bought from them multiple times, to the tune of thousands of dollars and the recipients loved the arrangements. On the peonies, similar to what was described above, it was not what was expected. My wife and I drove to the local store, but it had permanently closed. We emailed and sent photos. They offered no exchange, credit, or any recourse whatsoever. They lost a repeat customer. Don't buy into their marketing. They should do much better on customer service.

Most horrible company in the world to purchase from. A flower arrangement that I spent nearly $1500 on came horribly damaged with the ceramic vase broken & the refused to send a replacement or refund me. Their only excuse was their “care” team makes sure every arrangement goes out properly packaged when almost every review I’ve read mentioned damaged arrangements delivered. I was a VIP client of theirs but they’ve lost a customer in me and made sure to let others know not to purchase from them. Garbage company.

Very expensive and very disappointing. I wish I’d read customer reviews ahead of ordering. I have had my arrangement just over a month and it’s already deteriorating. I’ve looked after it and customer service are not interested. They apologise but although the product is clearly sub standard they won’t entertain replacement. Dont buy from them, poor product quality and while customer service respond they do not resolve issues.

I’m sharing my experience with Venus et Fleur as a returning customer.

My first order (Large Square arrangement) was excellent! It delivered on time and in perfect condition. That experience led me to order again.

My second order (Thalia Porcelain Vase arrangement) was disappointing. The arrangement arrived with missing and broken petals, visible tears, gaps in the arrangement, glue strings on rose petals, and dye residue on the vase. Overall, the presentation appeared rushed and inconsistent with the quality I expected at this price point.

The packaging also did not seem sufficient to properly protect the arrangement during shipping, which likely contributed to its condition on arrival. The issues reflected both packaging and quality control concerns rather than normal variation in preserved flowers.

I contacted customer service requesting a replacement, but did not receive a response until several days after the holiday the arrangement was intended for. Due to the delay, I followed up requesting a refund instead, as a replacement was no longer useful. The only resolution offered was a $50 credit, which did not adequately address the issue.

This experience confirmed my decision not to order from this company again. Based on my experience, I would advise others to be aware of potential risks with packaging, consistency, and customer support, and to consider working with a local florist for more reliable communication and service. I would also recommend not focusing only on positive reviews. Take time to read negative ones as well to get a more complete picture before purchasing.

If I could give 0 stars I would. Do not trust them with important occasions. They will not deliver the flowers and then they won’t even give you a refund.

I repeat, they didn’t deliver the flowers and now they won’t issue a refund.

Avoid this company at all costs.

I spent $600 on four items from them. They left out an item worth $170. I’m in the process of trying to get a refund so we’ll see if that happens, but I think it’s ridiculous that they forgot part of my order that was so expensive. I expected more of a luxurious experience from this company due to their “fancy” advertising. Very disappointing, go to the grocery store and get flowers.

Ordered, and they arrived. As described. Flowers looks amazaing, and they are still looking like new. My Gf loves them. Venus is the only place i will get flowers from since they are the brand

Send over flowers weeks late. Damaged and not what was advertised. Refused to send a replacement. The measurements online are 10x10x12 I received 10x10x10 smooshed/damaged flower arrangement almost a month after it was ordered. The company refused to replace the arrangement or resolve the issue in any other way. This was $800 arrangement

My boyfriend first ordered from Venus et Fleur about three years ago, and the arrangement was absolutely gorgeous. I loved my box of flowers and genuinely thought this would become a yearly tradition.
Last year, he tried to order again for my birthday, and the flowers never arrived on time. For what these arrangements cost, you would expect reliable service. Instead, it was a hassle just trying to get a refund… way more work than it should’ve been for a luxury brand.
Fast forward to this year, he attempted to order AGAIN, and this time he couldn’t even complete the purchase. Something is clearly wrong with the company, because this is not the same smooth experience we had the first time.
It’s disappointing because we really wanted to keep supporting them, but after two years in a row of failed orders and frustrating customer service, we’re officially done. We won’t be buying from Venus et Fleur again.