Veem Arvostelua 2 079

Aftere a string of mishaps over the last several transactions, I could not even log into either of my 2 accounts. At the height of frustration, I took one more shot with yet another support ticket and got Matt. I'm sure that he sensed my frustration, and he wa calm, empathetic, but most importantly focused on the solution. After a long string of potential sultions, he got me to the end of th ejourney with a solution that worked. Not out-of-the-box work... focus on the problem and the right solution, he was a total professional and kept his cool.

I have been in the software development business for over 40 years, having done every job from support to CEO and all points in between. I am currently the Director of Customer Success for a 4 year old start-up that just turned the corner. This issue would have been my last with VEEM if it had not been solved. If Matt was here with me now, I would buy him a drink... or a bottle of champagne. Awesome job!!! So much better than an AI BOT!!! ;)

The Veem support (Matt) was able to fix all the issues that I raised and was also able to come up with better ideas to address my concerns. He stayed connected until we were able to sort out the issues.

Matt continued to assist me until the issue was resolved. He continued to reach out to me throughout the process.
He was professional, very kind and patient. I appreciate that so much.

Veems is not a reliable service. They intentionally hold your money for 20 days, likely using it elsewhere, while forcing you to opt for their so-called "instant" service, which isn't instant at all—it still takes 7 days and charges an extra 1% fee on top of other charges.

Their tracking system is outdated, with transactions stuck in "pending" status even after the timeline has passed. If you're thinking of doing business with them, I strongly recommend looking elsewhere.

❌ Unreliable
❌ Slow Payments
❌ Hidden Fees

Save yourself the hassle—avoid Veems!

Response time was great and the directions were clear and to the point.

A client reached out to us with a question regarding a fee that was showing on her invoices. I asked the question in the help desk chat. Matt S was quick to respond and was very knowledgeable and I was able to respond to my client in a timely manner with the answer.

Used to be good, transfers would take 1-2 days to hit for the express option and 3-4 days for the non-express way.

Nowadays both types of transfers take more than a week to process, up to 15 (!!) days in most cases.

On today ,This is my utmost and final decision on VEEM payment platform

At first while I got account with VEEM it was looks like a very flexible for a merchant to improve business,
but due to the platform reverse policy on questioning payor and capture the sender email ,all my clients I going to loose and convinced to send payment to different platform,to retract my payments

VEEM will capture sender payment and hold the funds by forcing my clients to verify with unwanted documents and their Confidential documents , probably it looks like onboard the client forcefully without his concern

I questioned today to the platform why you need a sender to verify with VEEM ?

The agent his name Mr.David in the web chat he told it's mandatory for VEEM policy,

I never seen this process with other providers,it's a harrasment and,in this matter of issue as a merchant never have business and a even single amount they can't able to credit to my VEEM account since 35 days again they sent an an email to reverify my account also ,

now I totally afraid and I requested for cancellation of my account to a avoid this platforms harrasment while I am in position of loosing my clients

Unfortunately I don't know these people will do like this it's a very bad experience

My suggestion to merchants don't onboard with this platform by blindly trusting without knowing proper things

I don't mind what these people will reply but I'm closing my account

It's a big Time waste with their emails without nothing

Never trust this and not depend on VEEM ,In my experience since , merchant don't get a single dollar in your account it's my experience

Today it's 18th 03 2025afternoon UK time
Result :-
After my above review on VEEM realized themselves as how they suffer merchants and themselves cancelled all the payments from my clients,it's a good sign for me to no longer interested in this scammer platform and they cancelled my login I just checked I feel Very happy

Any how I took right decision by posting my previous review

My advise for businesses don't onboard with this useless and worst platform

Thanks to Trust Pilot

Prices always going up, service not so much.

Very reliable. I am extremely happy with my experience with Veem for more than 5 years.

I needed to recover our account, and I received support promptly and effectively.

I had experience to talk with Matt.
I have received very professional and high quality suport.

There was no communication barrier like with every other place you contact for support. I ask a question and my question was answered, it was just that simple. I wish all support issues were handled as well as this one was done.

Matthew was very fast when sorting out my issue with Veem. Kudos!

The best online payment method I ever use!

easy to use. works great.

The support was great!

Its very easy to use and payment are fast, customer help service too awesome. 100% trusted,safe and secure platform

Stay away from these scammers. I was testing a payment to understand how this platform works. It seemed like Payoneer in terms of the features. However I was surprised because Veem sent an email to the payer's email address saying the payer has to confirm his identity, he has to submit bank statements and he has to write an essay about the purpose of the transaction, then they will complete the transaction. Like seriously? Why the payer will go through these steps? Why would someone take this much headache to send a few bucks? It seemed like I was trying to make a transaction of a billion dollars. Though I told them that it was a test I didn't make any transactions, they just deleted my account. So stay away from this platform. They will harass the payer to submit all the documents and will pretend they are not convinced and finally, they will steal the money and will close your account.