Order took 10 days to arrive even though advertised as 48hr tracked. When it did arrive an important item was missing meaning I couldn't use some of the other items received. No communication... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
Very user-friendly and convenient. The layout makes it easy to browse and find products without any confusion. I also like the option to get updates on promotions. Overall, a reliable and enjoyable sh... Näytä lisää
Yritys on vastannut
Excellent quality product and service.I use this company for !most of my vape products and can honestly say their service is second to none with the best prices for postage and product with an easy to... Näytä lisää
VapeBig.co.uk is outstanding! The products are excellent quality and work perfectly — no issues at all. What really impressed me was their customer service. I accidentally entered the wrong address,... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
- Sähkötupakkamyynti
- Elektroniikkaliike
- Kauneus- ja terveysmyymälä
- Online-markkinapaikka
- Tupakkakauppa
- Tupakkatuotteiden toimittaja
Yrityksen kirjoittama
At Vape Big, we believe vaping should be simple, affordable, and hassle-free. That’s why we’ve built our reputation as one of the UK’s leading online vape retailers, trusted by thousands of customers nationwide. We pride ourselves on offering the most competitive pricing online, ensuring you get unbeatable value on every order. From bestselling disposable vapes and e-liquids to advanced vape kits, pods, and coils, we stock the latest and most in-demand products from the industry’s top brands. Our catalogue is constantly expanding so you’ll always find fresh new flavours, devices, and deals right here. When it comes to service, speed matters. All orders are processed quickly with fast, reliable shipping across the UK, so you can enjoy your vape essentials without unnecessary delays. Whether you choose Royal Mail Tracked or express courier delivery, you can shop with full confidence that your order will arrive on time and securely packaged. Customer satisfaction is at the heart of everything we do. Our dedicated team is always on hand to help with product advice, order queries, or aftercare support. With Vape Big, you’re not just buying products—you’re joining a community built on trust, reliability, and unbeatable value. Shop smart. Shop Vape Big.
Yhteystiedot
Vape Big, 124 City Road, EC1V 2NX, London, Yhdistynyt kuningaskunta
- support@vapebig.co.uk
- vapebig.co.uk
4,0
Hyvä
217 arvostelua
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On vastannut 73 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Had 5 items missing from my order
Had 5 items missing from my order. Have emailed them about this and after 1 reply back from them haven’t heard anything since. Tried ringing but the number on the website doesn’t work.
15. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vapebig
Hi Carl,
We do apologise for not receiving a reply. The office staff have just got back in after the festive period. Please do email in your order number and we will refund or resend the parcel out to you. There was an investigation put in by ourselves with Royal Mail, however we have failed to get an appropriate response from them, however we will sort this issue right away for you. Thank you and a Happy new year.
This is a good company and best price
As much as I wasn't happy with how long it took for the vapes to come I was happy with the customer service. After leaving my review the company phoned me and refunded me the charge from royal mail and apologized.
They are a good company but it was a shame this happened to me as I purchased so many times from them.
I'm sure this doesn't always happen.
*Another update*
So the parcel was from vape big. That's why the parcel took so long to come. I've paid the charge as just was finally happy to get them.
I have cancelled the charge back on my bank as they have now been received. But I will no longer purchase from them
*UPDATE*
The company called me the following day after leaving my review and had said that the item must have been lost in transit so they would send me out another lot which would arrive on Friday 27th December......still nothing...... I had a card through the door today Monday 30th December with no details of sender but it states that I have an item that the sender has not paid the full postage for which I have had to pay a fee of £4.80. I don't know whether this is the vapes and won't know until Thursday, but if it is they haven't paid the postage cost so I've had too.
I have now escalated this with my bank provider
**
*Previous review*
This is a good company and best price, however they are very slow with posting especially if you are placing a larger order. I placed an order on the 10th December. We are now the 23rd of December and still not received....I checked the tracking and they only sent it on the 16th! 6 days after I had made the order.
If your looking for a faster service and shipping I would go elsewhere. But if your not then they are pretty good
I have ordered from them for the past year but I'm going to start ordering from my old place as they take so long. I have had a couple of errors with my items too in the past which they did rectify so not the same as other experiences.
I will update if any issues arise when my order does eventually arrive. Hoping there won't be.
A few vapes I have had have been faulty but never contacted them regarding this as I've always purchased in bulk so the time would have passed.
10. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vapebig
Hi.
We do apologise for the problems you have encountered. We have a business account with royal mail so them asking you for extra postage could mean its a different package or the parcel weighed heavier than anticipated so they have put on an additional charge. If the latter is the case, please do get in touch and we will refund you for any extra amount you paid. Please note that all parcels are dispatched same day if the order has been placed before 4pm. The delay is down the courier and due to it being the festive season, a lot of pour parcels have been delayed which we can only apologise for. Please do email in to support@vapebig.co.uk and one of our agents will do the refund if the parcel is from our company, however this is a very rare occurrence and we will query the courier on this. We would like to apologise again for the inconvenience and we will work as fast as we can to get your issue sorted.
Thank you.
Vastaus yritykseltä Vapebig
Hi there,
We really appreciate your feedback. It’s great to know you can always rely on us for quick and consistent service. Thank you for your continued support.
Regards,
VapeBig
Great value and delivery is fast
24. marraskuuta 2024
Vastaus yritykseltä Vapebig
Hi Kelly,
Thank you for your kind words. We’re glad to hear you’re happy with our prices and speedy delivery. Your support means a lot to us.
Regards,
VapeBig
Took my money for 4 vapes only sent 2…
Took my money for 4 vapes only sent 2 got sticker saying will refund over a week still waiting no response after sending several emails even phoned didn't answer left voicemail and no response to any of them. Wont use again AVOID!!!!
8. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vapebig
Hi,
We do apologise about this,
Please do email in to support@vapebig.co.uk and one of our agents will sort this issue out asap. Management are now aware of your issue so it will be very straight forward.
Apologies once again.
I've purchased several times & always…
I've purchased several times & always been happy with prices & quick delivery until my most recent purchase.
I emailed regarding a problem ie, not being able to get a draw & no flavour at all. I recieved a reply asking for photos/videos of the fault? Explained there is no visible fault to send. Asked for a refund so that I can re order but my emails were ignored.
26. lokakuuta 2024
Vastaus yritykseltä Vapebig
Hi,
Thank you for your fantastic feedback! We're thrilled to hear that you enjoyed our prices and service. We look forward to serving you again soon.
Regards,
Rachel
Very quick delivery and the cheapest on…
Very quick delivery and the cheapest on the market, I also got a 10% welcome discount…
Thank you so much
27. lokakuuta 2024
Vastaus yritykseltä Vapebig
Hi,
Thank you for your wonderful feedback! We're delighted to hear that you appreciated our quick delivery, competitive prices, and the 10% welcome discount. Your satisfaction is our top priority, and we look forward to serving you again soon.
Regards,
Rachel
Vastaus yritykseltä Vapebig
Hi,
Thank you for your brilliant feedback! We're glad to hear that you were pleased with our quick service. We look forward to serving you again soon.
Regards,
Rachel
Vastaus yritykseltä Vapebig
Hi,
Thank you for your feedback! We're happy to hear that you found our service fast and efficient. We look forward to serving you again soon.
Regards,
Rachel
I’ve been ordering for VapeBig for a…
I’ve been ordering for VapeBig for a couple months now. They always offer the best prices with quick delivery and service is on point!!
Highly recommended.
26. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vapebig
Hi,
Thank you so much for your continued support and fantastic feedback! We're thrilled to hear that you appreciate our competitive prices, quick delivery, and excellent service. We look forward to serving you again soon.
Regards,
Rachel
I’ve had a great experience with Vape…
I’ve had a great experience with Vape Big. Their website is super easy to use, and the product selection is excellent. Shipping was fast, and their customer service was responsive and helpful. Definitely my go-to for vaping Big!”
29. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vapebig
Hi,
Thank you so much for your great feedback! We're delighted to hear that you found our website easy to use, enjoyed our product selection, experienced fast shipping, and received responsive and helpful customer service. We truly appreciate your support and look forward to serving you again soon.
Regards,
Rachel
Nice products cheap & best 🤗
Nice products cheap & best 🤗
Highly Recommend
8. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vapebig
Hi,
Thank you so much for your wonderful feedback! We're thrilled to hear that you find our products nice, affordable, and top quality. We truly appreciate your recommendation and look forward to serving you again soon.
Regards,
Rachel
happy customer
was a very good turnaround time. will order again. prices are very good too
10. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vapebig
Hi,
Thank you for your great feedback! We're pleased to hear that you were satisfied with our turnaround time and prices. We look forward to serving you again soon.
Regards,
Rachel
Scam company, website is riddled with errors.
I would avoid this place, placed an order online for items, different ones were received, so I checked the website for the returns address, and sent these back at my own cost. The delivery was signed for, heard nothing so contacted the help email, and the person said, ‘oops you’ve sent it to the old address. We haven’t bothered updating that on the website, just like we didn’t bother updating no longer stocked items’
Who would leave an old address on your website for returns though, absolute idiocy.
“I’ll try and get the package from the old address”. Never heard anything back so basically lost the whole amount plus my postage costs for return.
Avoid, I’ll be raising this to be looked into as fraud through the bank.
27. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vapebig
Hi,
We are truly sorry to hear about your experience. This is not the level of service we aim to provide. Please accept our sincere apologies for the inconvenience you've faced with your order and the return process. One of our customer service agents will reach out to you shortly to assist in resolving this matter.
Kind regards,
Rachel
I have managed to give up smoking 🚬 …
I have managed to give up smoking 🚬 these vapes have helped me on the way ..
24. syyskuuta 2024
Vastaus yritykseltä Vapebig
Hi Jayne,
Thank you for sharing your wonderful achievement with us! We're thrilled to hear that our vapes have helped you give up smoking. Your success story is truly inspiring, and we're honored to be a part of your journey.
If there's anything else we can assist you with, please don't hesitate to reach out.
Warm regards,
Rachel
Great prices fast delivery 5⭐️
9. syyskuuta 2024
Vastaus yritykseltä Vapebig
Hi,
Thank you for your fantastic review! We're thrilled to hear that you appreciated our great prices and fast delivery. Your 5⭐️ rating means a lot to us.
We look forward to serving you again soon!
Warm regards,
Rachel
Best prices and fast delivery,nice and…
Best prices and fast delivery,nice and easy shopping online😊
10. syyskuuta 2024
Vastaus yritykseltä Vapebig
Hi,
Thank you for your wonderful feedback! We’re glad to hear that you enjoyed our best prices, fast delivery, and easy online shopping experience. It’s always a pleasure to serve customers like you.
Looking forward to your next visit!
Rachel
Brilliant Service
Brilliant Service, cheap prices and next day delivery. Much better than some other companies out there. Would definitely recommend.
9. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vapebig
Hi,
Thank you for your fantastic review! We're delighted to hear that you're pleased with our service, prices, and speedy next-day delivery. Your recommendation means the world to us, and we’re glad to know you found our service better than others out there.
We look forward to welcoming you back soon, and if you ever need anything, feel free to get in touch!
Best regards,
Rachel
Happy customer
I was a little hesitant after reading the reviews of people saying this website is a scam, but I received my order today!
A good deal on the vapes i like & apart from Royal Mail taking there time to deliver I am super happy 😊
4. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vapebig
Hi Ella
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you received your order and are happy with the vapes. We apologize for any delays caused by Royal Mail, but we're glad to know that you're satisfied with your purchase.
If you have any questions or need further assistance, feel free to reach out. We appreciate your trust and look forward to serving you again!
Thanks
Helen
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