Vape 360 staff are very helpful and supportive. They make sure Quick and accurate delivery always available with email updates. I’ve been a costumer with them since 2021 or so and barely had any issue... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Wrong items sent and no response from customer service. I ordered Flux Legend Nic Salts in Mr. Blue (20mg), but received Menthol instead. I contacted customer support straight away, provided a phot... Näytä lisää
Yritys on vastannut
Used this family run company for quite awhile now. Recently had an issue with an order placed (possibly fault on RoyalMails side) so reordered and the same thing happened again. Contacted Vape360 and... Näytä lisää
Yritys on vastannut
Vape360 are brilliant, Evri never delivered my order, still jot had an apology, however that was very much NOT the case when I contacted Vape360, on a Sunday too, the customer service was excellent... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Vape 360 is the UK vape industry's leading online e-cig vape store which delivers vaping essentials including, e-cigarette starter kits, vape hardware and e-liquids. Vape 360 offers free delivery on all orders with same day dispatch and the best customer service in the vape industry.
Yhteystiedot
3 Sagar St, M8 8EU, Manchester, Yhdistynyt kuningaskunta
- 01615649336
- contact@thevape360.com
- vape360.co.uk
4,4
Erinomainen
361 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 43 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Brilliant company
Brilliant company. I’ve used them for over a year now and they’re my go to for vapey needs. Decent loyalty rewards and brilliant service everytime. I live at the opposite side of the country but their website and customer service is top notch. It’s just easy!
29. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you for your amazing feedback! We're really grateful that you've been with us for over a year and that we've become your go-to for all your vape needs. It’s great to hear you enjoy the loyalty rewards and find both our website and customer service easy and reliable — even from the other side of the country.
We truly appreciate your support.
Regards,
Team Vape 360
Never received the order.
Royal mail never received the order, support hasn't yet responded from either. It has been 2 weeks and nothing.
11. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
We're really sorry to hear you haven’t received your order yet. Please email us your order number at contact@vape360.co.uk
so we can urgently investigate the Royal Mail tracking and get this resolved for you. We aim to respond as quickly as possible, and we apologise for any delay you may have experienced.
Regards,
Team Vape 360
Ok sometimes
Ok, you've asked me for a review. I've shopped with you around 6 times now. You sell elfa pods at the best price. I have been sent unboxed ones in the past, but I think the quality was ok.
My big gripe is packaging, why can't you send them out packaged so they slip thru a letterbox (like Specsaver contact lenses)they're always box shaped & require me to be in to accept delivery, I live in terraced housing so no "safe space".
My first order (I was a bit green about vaping) YOU sent me the wrong vape, it was incompatible with the pods. In order to get the correct one, I was required to post it back at my own expense. The person I spoke with about this told me they were very busy, had other customers trying to get through, "I'm a customer" I had to say! I did this assuming I would receive a credit of some sort, I didn't. When I emailed, it was ignored.
Their customer care is zilch.
And who else charges £2.99 insurance & protection, just call it p&p. I wont order from you again, another company sells pods at the same price if I buy in 3s. Their comms & customer care, second to none.
21. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you for sharing your honest feedback — we truly appreciate you taking the time to explain your experience.
Regarding the Elfa pods, we’re glad to hear you were happy with the pricing and quality. About the packaging, we understand your concern. Some items come in rigid manufacturer boxes, which unfortunately cannot be flattened for letterbox delivery without risking damage, but we will pass your suggestion to our dispatch team for review.
We’re sorry to hear about your first order experience. When an incorrect device is sent back to us, we do follow the standard return process so we can exchange it correctly. We apologise if the communication at that time felt rushed — that certainly isn’t the level of service we aim to provide. You should never feel brushed off as a customer, and we’re sorry if that was the impression given.
As for the £2.99 “Insurance & Protection” fee, this is optional and covers loss or damage during transit. It isn’t compulsory postage — delivery remains free — but we will review the wording to ensure it’s clearer.
We appreciate your past orders with us and are genuinely sorry to hear you feel disappointed. If you would like us to take another look into any part of your previous experience, please feel free to email us at contact@vape360.co.uk
and we'll be happy to help.
Regards,
Team Vape 360
The choice Vape360 offer is great.
The choice Vape360 offer is great,and prices are good. From buying to receiving order was so simple.
28. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you for your kind feedback! We're really glad to hear you’re happy with our product range and prices, and that the whole process from ordering to delivery was simple for you.
Regards,
Team Vape 360
Lucky to even get 1 star
Lucky to even get 1 star. No communication. Order and website says 48 tracked delivery eith Roath mail ....nope a week more like. Terrible music information and not helpful customer service as gave me the same repeated answer....we're so sorry and blamed royal mail. Do not use. Waste of time and money!
25. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you for taking the time to leave your feedback. We’re very sorry to hear about the delay and the frustration it caused. Your order was dispatched on time with Royal Mail 48 Tracked, but unfortunately, delivery can sometimes take longer than expected, especially during busy periods. We understand this isn’t ideal, and we apologise for the inconvenience.
Regarding communication, we always aim to provide helpful and timely updates. If our responses felt repetitive or unhelpful, we sincerely apologise — that is never our intention. We only want to make sure you have accurate tracking information and clarity about where the delay is occurring.
If you still need assistance with your order or would like us to investigate further, please email us at contact@vape360.co.uk
and we’ll be more than happy to help.
Regards,
Team Vape 360
Good company and service
11. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you for your kind feedback! We're glad to hear you're happy with our company and service.
Regards,
Team Vape 360
Protection???
Understand that shipping is a cost, but is protection needed as post by Royal Mail should be secure..!!!
18. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you for your feedback. We understand your concern regarding the protection fee. Royal Mail generally handles parcels securely; however, the Insurance & Protection option is there to cover situations where a parcel is lost, damaged, stolen after delivery, or handed to the wrong person.
All insured orders are also sent using signature delivery, which adds an extra level of security and helps protect both the customer and the order.
The protection is completely optional, and you can remove it at checkout if you prefer.
If you have any further questions, please feel free to contact us at contact@vape360.co.uk
.
Regards,
Team Vape 360
Vastaus yritykseltä Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you for your kind feedback! We're really glad to hear you found our service professional and smooth.
Regards,
Team Vape 360
Repeat juice delivery.
Just received my repeat order from the guys at Vape360 .Uk .Had an issue with Royal Mail which was sorted out with a quick phone call .Keep up the good work guys , will continue to use your company and recommend you to others . Cheers John .
16. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you for your great feedback, John. We're really glad to hear your repeat order arrived safely and that the Royal Mail issue was quickly resolved over the phone. We truly appreciate your continued support and your recommendation.
Regards,
Team Vape 360
Excellent customer service
I had an issue with delivery, Vape 360 were not responsible. However when I contacted them, their customer service was excellent. They dealt with the issue promptly and ensured my order was delivered quickly. Their attitude to customers is fantastic. Highly recommend.
4. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
Very competitive pricing !
Very competitive pricing with good delivery times.
26. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
This is a superb supplier of vaping…
This is a superb supplier of vaping requirements. Great Service and competitive pricing. Use them regularly and never have had a problem.
24. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
They are always on time with deliveries…
They are always on time with deliveries and my partner and i really like the vado iced mixed berries
2. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
I have been sold a fake product the…
I have been sold a fake product the picture on website shows my normal product label and juice description- Ruthless Tropic Thunda vape juice, what has been delivered has a different label but with Same Ruthless logo, tastes completely different and leaves horrible after taste. This label states not to be sold in US... its a US brand! Kinda gives it away. I sent an email... no reply, I will never use this site again
25. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vape 360 Uk
We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.
Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.
Vastaus yritykseltä Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
My go to site
My go to site for over a year, helpful staff. Highly recommend
13. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
Excellent customer service even in now…
Excellent customer service even in now a days era, they pick to your calls and you can actually speak to human- decent range of products and good products...
7. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
Very efficient
Very efficient, only once had a problem. One phone call and all was sorted immediately. Great service.
9. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
Brilliant customer service
Brilliant customer service . I always order from these guys as they have great deals and deliver really quickly. I’ve never had an issue until my last order which was mislaid by Royal Mail but the guys credited my account immediately which was fantastic and much appreciated.
4. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
All round 5 stars
Absolutely! Here's a customized Vape360 – Your Go-To Destination for High-Quality Vapes Online
If you’re searching for a reliable, high-quality online vape store, Vape360 is a name you need to know. I recently ordered from their site and was genuinely impressed by the professionalism, product range, and customer service that sets them apart in the vaping industry.
Top-Notch Product Quality
Vape360 offers an excellent selection of premium vapes, pods, kits, and accessories from top brands like Voopoo, Vaporesso, Elf Bar.The vape kit I ordered arrived in perfect condition, and the build quality was outstanding—authentic and clearly not a cheap knockoff, which is a common risk when buying online.
Wide Selection for Every Vaper
Whether you're new to vaping or a seasoned pro, Vape360 has you covered.
Exceptional Customer Service
Customer support at Vape360 is responsive and friendly.
Highly recommended. 5/5
4. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
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