Vape 360 staff are very helpful and supportive. They make sure Quick and accurate delivery always available with email updates. I’ve been a costumer with them since 2021 or so and barely had any issue... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Wrong items sent and no response from customer service. I ordered Flux Legend Nic Salts in Mr. Blue (20mg), but received Menthol instead. I contacted customer support straight away, provided a phot... Näytä lisää
Yritys on vastannut
Used this family run company for quite awhile now. Recently had an issue with an order placed (possibly fault on RoyalMails side) so reordered and the same thing happened again. Contacted Vape360 and... Näytä lisää
Yritys on vastannut
Vape360 are brilliant, Evri never delivered my order, still jot had an apology, however that was very much NOT the case when I contacted Vape360, on a Sunday too, the customer service was excellent... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Vape 360 is the UK vape industry's leading online e-cig vape store which delivers vaping essentials including, e-cigarette starter kits, vape hardware and e-liquids. Vape 360 offers free delivery on all orders with same day dispatch and the best customer service in the vape industry.
Yhteystiedot
3 Sagar St, M8 8EU, Manchester, Yhdistynyt kuningaskunta
- 01615649336
- contact@thevape360.com
- vape360.co.uk
4,4
Erinomainen
361 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 43 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
Vape 360 Review.
Have been using Vape 360 for 1yr+. Prices and deals are extremely competitive. THE BIGGEST DRAW IS NO POSTAGE CHARGES, (NO £ LIMIT), unless you want your stuff yesterday!! They are a small UK company with amazing Customer Service. I would recommend without hesitation.
14. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
Fab family run company
Used this family run company for quite awhile now. Recently had an issue with an order placed (possibly fault on RoyalMails side) so reordered and the same thing happened again. Contacted Vape360 and explained what had happened. They couldn’t do enough to rectify the issue, would deal with Royal Mail themselves (saving me another call to them) and also resent both my orders by 24hr delivery, which was received. Amazing customer service and very friendly staff. Can’t fault this company at all.
8. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
Always great customer service
Always great customer service. Highly recommend
15. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
Stay well clear of this company
Stay well clear of this company. Send wrong orders, multiple mistakes and then lie to try and cover there self. Just read the other reviews on here
15. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vape 360 Uk
We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.
Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.
Seems dodgy
Seems dodgy. Ordered elfra pods, they arrived not in their boxes/packaging. Tried a couple of the pods and they don’t work properly. They also sent me less than I ordered. Do not recommend!
5. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vape 360 Uk
We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.
Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.
Vape 360 Scam Alert
Scam Alert. Ordered vape and wasnt delivered for 2 weeks. I told them 10 times that I dont want a replacement yet they sent me a package and now expecting me to return me when I havent even received it. They keep annoying me with emails everyday. Absolute scammers. Please do not order from this site, save yourself.
2. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vape 360 Uk
We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.
Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.
OK company until you have a problem with your purchase
I've used Vape360 quite a few times and never had a problem...until something went wrong.
I bought a new Smok Species from Vape360 and everything was fine.
Around 4 weeks after the purchase I was using it as normal, it put it down after a vape then when I next picked it up it was not working and had a white screen. I tried everything to get it working but it was faulty.
I sent an email to Vape360 telling them the vape had just packed in working after 4 weeks of regular use and their response was "Sorry this order is now outside of the return period, try changing the batteries and good luck with it"
I responded by explaining again what had happened and that the vape must be faulty as it broke so quickly without anything out of the ordinary happening to it...but they have ignored me ever since. Its been a month now and I've heard nothing from them.
So ive had to buy yet another vape from somewhere else.
I will NOT be using Vape360 ever again
20. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vape 360 Uk
We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.
Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.
Fantastic company and vapes only use these now…
Fantastic company only use these now after trying many others. Vapes are all good flavour and last the same as they should obvious every now and again you get a bad one but that’s the manufacturer problem not vape 360.
After a recent order I’ve had to contact them, I got to speak to a human who was helpful and polite he solved my tiny problem straight away. Would highly recommend vape 360
30. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
Great company
I’ve been using Vape 360 for a while now and wouldn’t use anyone else, lots of choices of different flavours to choose from and good prices.
18. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
Excellent Customer Care
Excellent offers, prompt delivery, excellent customer care 👍
10. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
Got there in the end, thanks
I give 4 stars only due to some errors in my order, I ordered 6 boxes - 4 wrong, 1 missing. After an initial frustrating communication experience the team there were good to communicate and resolve by sending a postage label link to send the incorrect items back and send the correct items out, these arrived quickly. Had an issue with the missing box but it did appear a few days later.
Sometimes things do go wrong in ordering online, I’d say the best thing to do is to understand this is not done on purpose as it would be bad for the business involved, stay calm and talk to them clearly about your issue. In Vape360’s case that’s what I did, they to their credit communicated well and resolved the problems amicably.
I would say to them to keep doing this because from a customers point of view, you feel frustrated, angry and let down. The way you fixed this was good but the communication was what meant most during the process and that’s appreciated.
Thank you.
7. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
Amazing flavours
the delivery was quick. They have amazing flavours that you can't find in shops. The taste of the disposables were amazing as were the e-liquids, they are also cheap and affordable and plus the free delivery and free returns. i highly recommend using this company
13. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
Brilliant customer services
Brilliant customer services.
See you again
1. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
Excellent service
Excellent service, great people to do business with.
1. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
Great service
Great service, great flavour when it arrives
31. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
Great customer service every time
Great customer service every time! I’ve ordered from a number of companies selling same products but customer service has been unhelpful and frustrating. Since I started ordering from this company, they have given me no reason to shop anywhere else. Keep up the great work!
30. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vape 360 Uk
We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.
Great service and 100% reliable
Great service, next day delivery, great prices! And an actual human you can speak with if you have any problems - in this day and age that’s rare! Lovely company, highly recommend
31. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vape 360 Uk
We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.
10/10
Excellent company always send on time and will help in anyway they can to sort if I have an issue. Great vapes too! 10/10
24. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vape 360 Uk
We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.
I’ve been ordering from Vape 360…
I’ve been ordering from Vape 360 regularly for a long time now. Deliveries always arrive efficiently and are far cheaper than my local Vape shops. Excellent customer service, with a great range of products.
22. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vape 360 Uk
We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.
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