If I could give them no stars I would. This company are withholding refunds. They have already admitted they have the money but using delaying tactics.
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Katso, mitä arvostelun kirjoittajat sanovat
Just returned from another amazing family holiday arranged BY VA. Everything went smoothly and we even got a room upgrade for my wife's birthday (thank you Bobby at VA). As usual, booking thr... Näytä lisää
Yritys on vastannut
Booking was easy but wait till something goes wrong ! Couldn’t travel to UAE due foreign office advice so looked at cancelling 5.5k worth of hotel. They said booking was none refundable so I contacte... Näytä lisää
Had holiday to Maldives cancelled on 5 March still waiting for £8k refund. Do not touch these people, they ignore you emails. Friends booked with Blue Bay travel and got their refund in 5 days. Come... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Value Added Travel is a leading UK tour operator, offering tailor made holidays to destinations around the world. Visit us @ www.ValueAddedTravel.com
Yhteystiedot
Southbridge House, Southbridge Place, CR0 4HA, Croydon, Yhdistynyt kuningaskunta
- customerservice@valueaddedtravel.com
- valueaddedtravel.com
2,5
Välttävä
60 arvostelua
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Shocking customer service
Refused a refund during Covid, tried to inflate prices massively when using a voucher as a result of Covid, eventually rebooked.. email queries about our booking went unanswered until we confirmed they've messed up our holiday we've longed for - for 2 years. 5 weeks before we go and we've no idea if we have a holday to go on.
2. maaliskuuta 2022
Oma-aloitteinen arvostelu
Had an excellent experience
Had an excellent experience with the service at Value Added Travel, would definitely recommend their website to friends and family.
4. helmikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Value Added Travel
Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Value Added Travel/Luxury Holidays!
Kind regards,
Customer Services
Phoned today for a quote…most un…
Phoned today for a quote…most un professional 10 or 15 mins I have experienced while trying to book ever !
I know people are working from home because of covid and this was the case today. I could not hear what the travel agent was saying at times because his children were louder than him..it was so off putting!..he couldn’t concentrate on the job either or just wasn’t good at what he was doing..not sure..he was then saying his system wasn’t working right and it just ended up a mess..I ended up cutting the phone call short.
Sorry but Value Added Travel need to make sure their staff are still delivering a professional service (even when working from home) and that didn’t happen today…..Just lost a potentional customer …
29. tammikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Value Added Travel
Dear Jardine,
Thank you for leaving a review and our sincerest apologies to hear that you did not find our service to be up to our usual high-standards. We strive to ensure that each and every single one of our customers gets the best possible service. We can see that you have since been contacted by one of our managers and a quote has been provided accordingly. We look forward to any future booking that you make with us and we will ensure that the utmost care is taken in customer service as usual.
Kind regards,
Customer Services
Had a text to see holidays
Had a text to see holidays, went via the link and filled in all the information they asked for. I’ve now been waiting over 4 months and if you text them bad you don’t get a reply!🤬
25. tammikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Value Added Travel
Dear Richard,
Thank you for leaving a review and sorry to hear that you were not satisfied with our service. Having checked our records, we can see that you were provided with a quote for your request within 48 hours of receiving your quote request. In future, we suggest that all clients provide a valid email address and/or check their spam/junk folder for quotes. We also suggest that you contact your consultant as soon as possible so they can resend the quote in the event that you have not received it. We trust that this matter has been resolved and we look forward to all future bookings with us.
Kind regards,
Customer Services
This company is brilliant at booking…
This company is brilliant at booking holidays however when you have to cancel due to country being red because of covid they took 6 months to refund!!! Disgusting!! I will probably never book with them again, terrible customer service experience!!
26. syyskuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Value Added Travel
Dear Nicky,
Thank you for leaving a review. Having checked our records, we can see that you were provided a full refund a few days this review was posted. The reason why refunds took so long was due to the Covid situation at the time. All of our suppliers took up to a year to refund us and as per clause 26 in our Terms and Conditions:
'26. Your Arrangement With Us
By proceeding with your booking, you are accepting that the terms of this Agreement and conditions of any contract made with any suppliers (e.g. hotels) apply to your booking and your travel arrangements.'
This means that we were only able to refund you once we received a refund from our suppliers. We trust that this matter has been resolved and we look forward to any future bookings that you make with us. Thank you for using Value Added Travel.
Kind regards,
Customer Services
Brilliant service received
Brilliant service received, working directly with Sol.
Cant fault them in a very difficult time, always there to talk to and assist with ensuring the stressful time surrounding holidays is easy to deal with.
28. heinäkuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Value Added Travel
Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Value Added Travel/Luxury Holidays!
Kind regards,
Customer Services
Completely disgusted watch out if you…
Complete disgusted watch out if you have a credit note.
Chose to take a credit for note for the deposit (wouldn't refund to bank/original payment option) as we didn't feel comfortable travelling abroad this year and at the time it was on the red list.
Constantly tried to rebook for May next year but told need to wait for flights to be release in late June/July, yet a friend who inquired in May to travel with us for exactly same dates/party size next year was given a quote.
After numerous emails I eventually got a quote middle July £3k more than my friend was quoted in May.
😡😡😡
24. heinäkuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Value Added Travel
Dear Amanda,
Thank you for leaving a review. Each company has it's own separate policy and we can confirm that flight timings and prices normally only get released a year in advance, hence why you were told to wait at the time until they were released. Having checked our records, we found that we managed to rebook you for a holiday last May for a reasonable price. Any increases were due to our suppliers increasing their prices in the post-Covid period. We hope that this matter has now been resolved.
Kind regards,
Customer Services
Great Customer Service
Really lovely booking experience and great customer service throughout - a really tailor made holiday.
31. toukokuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Value Added Travel
Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Value Added Travel/Luxury Holidays!
Kind regards,
Customer Services
Professional Company
Very professional service and great prices! I have a holiday currently booked and they are so professional. When I wanted to change my dates, they were extremely helpful.
24. toukokuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Value Added Travel
Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Value Added Travel/Luxury Holidays!
Kind regards,
Customer Services
booked DoubleTree Marjan Island for…
booked DoubleTree Marjan Island for next March, really helpful friendly service, would defiantly recommend
24. toukokuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Value Added Travel
Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Value Added Travel/Luxury Holidays!
Kind regards,
Customer Services
Very helpful & knowledgeable staff
I have used Value Added Travel several times in the past few years and had nothing but excellent service from their agents who are very knowledgeable and helpful.
With Covid restrictions easing I have recently made tentative enquiries regarding next year's vacation and the information I've been given makes me feel confident that I can go ahead and book.
18. toukokuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Value Added Travel
Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Value Added Travel/Luxury Holidays!
Kind regards,
Customer Services
Received exceptional customer service…
Received exceptional customer service from Charles. He made booking a holiday within our budget so simple with minimal complications. Would highly recommend and book with him again.
17. toukokuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Value Added Travel
Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Value Added Travel/Luxury Holidays!
Kind regards,
Customer Services
Value Added is an understatement!
Great team, great service, will be using again. Can't recommend highly enough.
14. toukokuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Value Added Travel
Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Value Added Travel/Luxury Holidays!
Kind regards,
Customer Services
I'd definitely recommend Value Added Travel
The team at Value Added Travel have been brilliant. They were friendly, helpful, made suggestions, and made the whole process easy. I'll definitely be using them again.
14. toukokuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Value Added Travel
Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Value Added Travel/Luxury Holidays!
Kind regards,
Customer Services
Professional service
Very helpful, professional and friendly service
14. toukokuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Value Added Travel
Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Value Added Travel/Luxury Holidays!
Kind regards,
Customer Services
Quality service
We've had some excellent trips booked through Value Added Travel. Louis has been nothing less than exceptional throughout our time using his services.
14. toukokuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Value Added Travel
Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Value Added Travel/Luxury Holidays!
Kind regards,
Customer Services
Brilliant for the family
Flew from Heathrow to Dubai with the family to the Atlantis. Brilliant trip, the kids had a marvellous time. The help I got with VAT when trying to sort out rooms for us all was amazing. Looking forward to booking our 3rd trip with them soon
14. toukokuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Value Added Travel
Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Value Added Travel/Luxury Holidays!
Kind regards,
Customer Services
We've been coming here for years
We've been booking here for years, have had nothing but exemplary service. No hassle, excellent communication, value for money, all of the above.
14. toukokuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Value Added Travel
Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Value Added Travel/Luxury Holidays!
Kind regards,
Customer Services
Holiday To Dubai
I have been using Luxury Holidays/Value Added Travel for a few years now and always get good service and best prices.
Booked a last minute deal to Dubai with some friends of ours last year and we were all a bit worried travelling during a pandemic but we really enjoyed it.
The hotel was not crowded so we did not feel unsafe at any point and were actually able to go to Dubai Mall and eat in restaurants without much restrictions so it was a nice change from here and felt relaxing. We even ended up staying an extra few nights as we were having such a good time.
9. huhtikuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Value Added Travel
Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Value Added Travel/Luxury Holidays!
Kind regards,
Customer Services
Really good company to book with
I understand that we leave in hard times for everyone at the moment because of the pandemic and I don't know about others but my experience so far with Luxury Holidays has been great. I've booked my honeymoon last year to go in June 2021 to Mauritius but because I had to postpone my wedding to 2022, I had to change my dates for my honeymoon too for 2022 :(( . So I called and managed to speak with a guy called Sol who managed to find me a better deal than the one booked last year so I can say that I was lucky he he. He sounded so professional and helpful. I am not giving 5 stars only because I am waiting to see how my honeymoon in Mauritius will be (fingers crossed it will happen in 2022) and if everything will be as planned I will come back to give them 5 stars :D. Thank you for now
9. huhtikuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Value Added Travel
Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Value Added Travel/Luxury Holidays!
Kind regards,
Customer Services
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