Valuchi Arvostelua 186

Vastaus yritykseltä Valuchi

15.7.2024

Sehr geehrte/r Angelika,

vielen Dank für Ihre Mitteilung bezüglich Ihrer Bestellung im Februar. Es tut uns aufrichtig leid, dass Sie Ihre Ware bis heute noch nicht erhalten haben.

Wir nehmen diese Angelegenheit sehr ernst und möchten sie umgehend klären. Bitte senden Sie uns Ihre Bestellnummer und weitere Details zu Ihrer Bestellung, damit wir den aktuellen Status überprüfen können. Wir sind bestrebt, dieses Missverständnis schnellstmöglich zu lösen und sicherzustellen, dass Sie Ihre Ware erhalten.

Wir entschuldigen uns für die Unannehmlichkeiten und danken Ihnen für Ihr Verständnis. Wir stehen Ihnen jederzeit zur Verfügung und freuen uns darauf, Ihnen weiterzuhelfen.

Mit freundlichen Grüßen,

Airyl
Kundenservice

Vastaus yritykseltä Valuchi

26.2.2024

Dear Arjun,

Thank you so much for your kind words! We're thrilled to hear that you love your watch and that it has met your expectations. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. Enjoy your watch!

Best regards,

Airyl Uarte

Vastaus yritykseltä Valuchi

15.7.2024

Hello Marcelino,

Thank you so much for your fantastic feedback about our watches! We're delighted to hear that you have the full collection of silver and rose gold watches and that you find them to be the best ever.

We appreciate your special mention of Mr. Kelvin for his support and professional customer service. Ensuring quick and accurate delivery is a priority for us, and we're thrilled that your recent order placed on 02/1/2024 was received promptly today.

If there's anything else we can assist you with or if you have any further feedback to share, please feel free to reach out. We're always here to help!

Thank you once again for choosing Valuchi.

Best regards,

Airyl
Customer Care
Valuchi

Vastaus yritykseltä Valuchi

26.2.2024

Dear Josh,

Thank you for bringing this matter to our attention, and we apologize for any inconvenience you experienced with your recent order.

We understand your frustration regarding the delay in delivery, especially during the busy holiday season. While we strive to meet our delivery estimates, occasional delays may occur due to factors beyond our control, such as increased shipping volumes and holiday schedules.

Upon reviewing your order, we confirmed that it was indeed dispatched within the specified timeframe. However, we regret that it did not reach you as promptly as expected. We apologize for any disappointment this may have caused, particularly regarding your Christmas plans. According to the tracking "https://www.ups.com/track?sort_by=status&tracknums_displayed=1&TypeOfInquiryNumber=T&loc=nl_NL&InquiryNumber1=1Z3TB8N10400015013&requester=ST/trackdetails" it was delivered just after the Christmas on December 27.

We want to assure you that customer satisfaction is our top priority, and we take feedback like yours seriously. In light of your experience, we have reviewed our shipping processes to identify areas for improvement and prevent similar issues in the future.

Regarding your refund, we appreciate your cooperation in returning the item to us. Your refund has been processed, and you should see the funds reflected in your account shortly.

Once again, we apologize for any inconvenience you experienced, and we appreciate your understanding and patience. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us.

Best regards,

Airyl Uarte
Customer Service

Vastaus yritykseltä Valuchi

26.2.2024

Dear Olena,

We're reaching out in response to your recent review regarding your order with us. Firstly, we sincerely apologize for any inconvenience or frustration this situation has caused you.

Upon reviewing your order, we confirmed that your order was indeed delivered, as evidenced by the tracking information provided by our shipping partner, DHL. You can track your order using the following link: https://www.dhl.com/nl-en/home/tracking/tracking-express.html?submit=1&tracking-id=4705468666.

We understand that sometimes issues may arise during the delivery process, and we're truly sorry if there was any miscommunication or delay in our response to your inquiries. We strive to provide prompt and efficient customer service, and we regret if we fell short of your expectations in this instance.

Regarding the chargeback, we want to assure you that we take such matters seriously and investigate them thoroughly. Unfortunately, despite our efforts to resolve the issue and provide evidence of delivery, the chargeback was still processed, resulting in a loss for us.

We value your feedback and take it as an opportunity to improve our processes and communication channels. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us directly at info@valuchiwatches.com.

Once again, we apologize for any inconvenience you experienced, and we appreciate your understanding and patience throughout this process.

Best regards,

Airyl Uarte

Vastaus yritykseltä Valuchi

26.2.2024

We're delighted to hear that you're completely satisfied with your watch and that it's worth every penny! Thank you for choosing our brand. If you have any questions or need further assistance, feel free to reach out. Enjoy your timepiece!

Vastaus yritykseltä Valuchi

15.7.2024

Beste,

Bedankt voor uw feedback over uw ervaring met Valuchi. We vinden het jammer om te horen dat het horloge beschadigd is aangekomen en dat onze reactie iets langer op zich liet wachten dan gehoopt. We zijn echter blij dat we u goede service hebben kunnen bieden!

Uw tevredenheid is belangrijk voor ons, en we streven er altijd naar om onze klanten de best mogelijke ervaring te bieden.

Het is fijn om te horen dat u het horloge mooi vindt. Als u nog verdere feedback heeft of als er iets is waarbij we u kunnen helpen, neem dan gerust contact met ons op.

Nogmaals bedankt dat u voor Valuchi heeft gekozen.

Met vriendelijke groet,

Airyl
Klantenservice
Valuchi