Vagaro - US Arvostelua 168

I signed up to use this service from a pop-up I saw. It seemed very interesting, so I decided to give it a shot. As a startup, I was not sure which direction I wanted to take the business. After a couple weeks of sorting things out, I decided not to offer spa services anymore.

Through their contact form, I submitted a ticket to cancel the service. A little over a week later, I got billed for the new billing cycle, which I cancelled. When I called them about this, the Rep said he saw an open ticked from me and he would refund me, but he can't. He needs to submit it to management for a refund.

A few days later, I got an email from the Management team, refusing to refund me on the grounds that the request was not submitted correctly. I explained that it was confirmed that I had an open ticket about this issue, but they still refuse to refund me.

Mind you, I called them right away, when my card was charged. Horrible customer service. Buyer Beware! They will do what it takes to take your money, and then refuse to refund you. For a major company like this, it's shocking, unethical and very dishonest.

i love it so much! i downloaded in July when i opened my salon and i have nothing but good things to say about it!!

I don't know what i will do without -vagaro!!! i use it for my business and i absolutely recommend it to everyone who want to start their own business.

I love that they're available 24/7 via phone. Vagaro reps are routinely knowledgeable, courteous, if not downright cheerful, and capable. If they don't already have the answer, they work to find it. It's been some of the best customer service I've ever had. I'm always happy to send positive feedback directly to them per specific calls for help.

Vagaro is easy to use, lots of help building your website. I like all the tools they offer to build your business and scheduling.

Osh!!!! what a jewel!! understood me, helped me , and had patience of an Angel!!! looking forward to working with the Vagaro Team. thank you again!

Vagaro is so easy to navigate! I love using this site, it is great for online booking for my guests who don't have their calendar on them, fast and easy check out, being able to keep cards on file, and awesome reports are provided. Thank you Vagaro for existing and making organization easy for me!

The system is easy to use and navigate, and customer service is one of the best support staff I have encountered, always knowledgeable and helpful,

Our business has contractors only that provide service and that we pay. Vagaro seemed to have a hard time understanding the concept and keeping it working. We have been using Vagaro since June 2024, running payroll since August 2024 and just recently - Jan 2025, our account changed the employee type to employees (without our knowledge) and I have been unable to smoothly for two weeks. It took 4 - 5 days to finally speak to someone to get it fixed and 1 week later we are back in that same place. I can’t run payroll again.

So word to the wise - if you have contractors only, find a different company. Vagaro is too big to worry and care about little start up companies.

I have 10 employees and switching to Vagaro has been a nightmare. Very glitchy system and the data transfer was a nightmare. Maybe for a one person show this would be ok, but for a business my size it’s been a horrible experience.I lost so much revenue in discounts I had to give out because of how much this company messed up. Things they messed up on:-Importing appointments with the wrong duration, double booking, having 2 clients show up once.-Imported wrong prices for appointments, making me have to discount appointments.-Importing gift cards incorrectly, making my business seem untrustworthy.-They had to wipe out all gift cards and do a second import- the whole import process took almost a month. -The point of sale simply doesn’t work, still waiting for a new one-They gave me wrong instructions, making me over charge clients by $50, again making my company look badI could go on, unfortunately. Now management is ignoring me after I asked for some fees to be waived. So much for their empty apologies.

They are absolutely horrible!! If you want a booking system where you have no access to their information to help them sign up, edit their name, phone number, or emaill. Go for it. I have clients that are not necessarily tech savvy and if they create an account we can not help them change any information. I have clients who put in an extra number in the phone section, and it wont notify them of their appointments, if they add a spouse and use the same number, we cant send them their waivers, vagaro tells you to have the client call vagaro to assist with changing their profile. WE HAVE NO WAY TO HELP OUR CLIENTS!!! Just had clients come in for their appointment, couldn't have them sign their waiver, and they got here in time for their appointment and had an appointment immediately following, so waiting on hold for 20 minutes to get someone to approve changing the phone number, as their session was over. Glad nothing happened to them, injury or accident because I couldn't send them the waiver. Not allowing a business to have access to a consumer's profile, is absurd! Cant edit a name or phone number? They tell us to have the client call them for questions.

Vagaro responded, I'm not changing my initial review: However, this is an email from my attorney:
Dear Vagaro Compliance Team,
I am reaching out on behalf of my client, Jamie Bryan, owner of Sweat Reno, regarding significant operational and legal concerns arising from Vagaro’s restrictive policies on client profile management.
It has come to my client’s attention that Vagaro prohibits businesses from making any modifications to a client’s profile, including basic details such as name, phone number, or email address. This policy has resulted in multiple operational failures and potential liability risks, which must be addressed immediately.
Key Issues of Concern:
Client Communication Failures – Clients who inadvertently enter incorrect phone numbers do not receive appointment reminders, leading to missed appointments and financial losses.
Waiver & Liability Concerns – Vagaro’s system prevents businesses from sending waivers if a client enters incorrect contact information. In a recent case, a client was unable to sign their waiver before their session, which poses a direct liability risk for both the business and Vagaro.
Inability to Provide Customer Support – Many clients, particularly those who are not tech-savvy, struggle to update their own information. Vagaro’s refusal to allow businesses to assist forces them to wait on hold with Vagaro support, causing unnecessary delays and frustration.
While Vagaro has cited "security" as the justification for these restrictions, this is not an industry-standard approach. Most booking platforms allow businesses to update client details while maintaining security through verification emails, two-factor authentication, or other safeguards. Vagaro’s policy, as it stands, disrupts business operations and creates unnecessary obstacles for both businesses and their clients.
Given the serious nature of these concerns, we request an immediate review of these policies and a resolution that allows Sweat Reno to properly assist its clients without compromising operational efficiency or exposing the business to liability risks. If no satisfactory resolution is provided, we will explore alternative remedies to ensure compliance with reasonable industry standards.
***Continued*** I want potential clients to see this communication!
I appreciate your response, but I want to highlight a serious issue with how this process affects my business and customers.

Many potential clients are unaware they have an existing Vagaro profile, often created by another business. When they attempt to book with us, they don’t know they need to log in or reset a password—leading to confusion and lost bookings. Expecting them to contact Vagaro support instead of allowing us, as the business owner, to assist them directly is not a practical solution and creates a frustrating customer experience.

I understand the importance of privacy, but since we can already see their profile details (name, phone, email), it would be beneficial if businesses had a way to help clients update their information—with proper verification, such as a text or email confirmation.

This current setup is a barrier to seamless booking and customer retention. I would appreciate any flexibility or alternative solutions that allow us to provide better service while maintaining security.

I Dont like Vagaro at all it's complicated to set up. There's absolutely No Customer service Help. It was terrible compared to other platforms. After numerous attempts I asked for a REFUND told by Kayla they normally Dont do that. But would once I Cancelled my Subscription. I Cancelled when I sent the Email to get a Refund I WAS BLOCKED BY KAYLA and Email sent back to me. So I find them to be Liar's as Well
Terrible company

Great Customer Service!

I've been using Vagaro since launching my solo esthetics business four years ago, and it has been an essential tool from the start. Before I even had a website, Vagaro made it easy to book appointments and manage my schedule. In many of the professional groups I’m part of, I often hear complaints about other platforms favoring clients over business owners in disputes. While customer satisfaction is important, businesses also need fair support—and Vagaro understands this balance. They prioritize both clients and business owners, ensuring a more equitable experience. I highly recommend Vagaro to any business owner looking for a reliable booking platform.

Great system. Protects me from no shows by getting the clients credit card. Different colors for different services on the calendar or different therapists in the same office. Very reasonable price for the software that you get.

I've been using Vagaro Pro for quite some time. while there are many programs out there now for Hair stylists and i have tried many, I always come back to Vagaro. They know what we need for ease of use in our Industry.

Customer service is a NIGHTMARE. They STOLE from me, and here is exactly what happened. I have recorded EVERY call, and can prove EVERYTHING I am stating here is 100% factual. I am DISGUSTED! I called in after their business portal was completely nonfunctional immediately after they billed me for the very first time. One of the Representatives, a woman, answered after I was on hold for about 12 minutes. She had an EXTREMELY thick accent. I was DESPERATELY trying to understand her, but about 14 minutes into dealing with her, it was clearing impossible. English was CLEARLY her 2nd language. I am hearing impaired. Neither of us could understand eachother, and we could not get ANYTHING accomplished. I asked her to please transfer me to someone in the U.S., or to someone who's first language was English, because we were not able to communicate or get anything accomplished. She got really nasty with me. I recorded ALL of this!!!! Then she refused to transfer me and hung up on me. Causing me to have to go through hold times ALL OVER AGAIN. While I am on the phone with the next agent, I asked him a question about how to locate a screen I needed to access. I have been a customer for less that 12 hours! I got to a screen, and I stated, "This is very confusing for me." He VERY disrespectfully made fun of me, and said, "I don't see what's so confusing about it!" I said, "Sir, I'm confused by what I am seeing on the screen, there is really no need for you to speak condescendingly toward me. It's not helpful." Then, HE also hung up on me. Later, I had to go through the hold system AGAIN. I got on the phone with a guy who was very cool, and very helpful. I told him the entire day I had spoke with customer service about 7 times so far, and that everything had been going wrong all day. I told him at this point I was really angry and frustrated, and to please just help me with the questions I have, and not to take personally if I sound frustrated. He was super chill and cool and understanding. So, then I spend $20 more dollars to upgrade and add more feature to my account, because HE was able to walk me through to the screens I needed to access. HOWEVER, then he put me on hold for help find an answer about something, and while he was away, I checked emails from VAGARO, at which point I read an email that accuses me of being DISCRIMINATORY TO THEIR AGENT WITH THE ACCENT WHOM I COULD NOT UNDERSTAND. THEY CALLED ME A RACIST!!! ARE YOU KIDDING ME?! I AM A WOMAN WITH DISABILITIES WHO HAS HAD HER TIME WASTED BY THIS COMPANY ALL DAY LONG IN SO MANY WAYS. I WOULD RATHER DIE SLOW IN A DITCH WITH NO MANY THAN EVER EVER EVER ATTEMPT TO DO BUSINESS WITH THESE DISGUSTINGLY MORONIC AND DISRESPECTFUL PEOPLE. UNBELIEVEABLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Oh but wait, there is more. Then the same "Supervisor" sent me another email, and said he was going to BLOCK my number from being able to call customer support, making it an impossibility for me to use the services I just paid $50 for that same day! When my agent came back to the phone call, I read all of the emails to him, and I said give me my money back now! He said he would have to send a request, but he was not sure if it would get approved. All of this is theft! It is criminal! It is illegal! They have just stolen from me. Sure enough. After I get off the phone with that guy, the cool one, I try to call back to ask about how long it will take to find out if they approve me refund, and they have me blocked. I recorded myself make the call back to them 3 times, and the number is blocked. I can't call support. This company should be shut down!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I am a real person with real disabilities, and asked for a real accommodation, and was called discriminatory for it! I hope the whole company fails and goes bankrupt.

I love Vagaro for being an affordable HIPAA compliant booking service. As a massage therapist who wants to honor my clients as much as possible, I need my booking back end to navigate soundly and securely.
Vagaro is unlike some other platforms in that they have the staff available to help you if you need it-their responses are usually prompt and always friendly. IF I need to talk with a person about something regarding the software I use with clients, it is non negotiable. I cannot afford and do not feel comfortable rerouted through illusionary channels into a single funnel of "almost" contact. Due to their pricing, versatile back end personalization, and compatability with my communication needs, I intend to use vagaro for the forseeable future

I lost my account and was super worried that I might loose what felt like was my entire business. I called multiple times to fix my account and the first worker I spoke with couldn't help me. I spoke with Casi and unfortunately I don't remember the name of the guy that helped me today. Casi listened and delivered! I can't thank her enough However I appreciate BOTH of their help sooooooo much!

It is user friendly and easy to navigate. My only critique is that the tutorials need to update as fast as the software does and to archive and delete the old ones.