V1CE Arvostelua 

Customer service is truly terrible! My supposedly unique cards and QR codes were assigned to a new user, rendering them useless and showing incorrect information. I have been trying to contact V1CE but have been getting nowhere—just an endless string of unanswered questions and broken promises.

I have been promised a manager would be in contact with me for the past 2 days, but they instead hide behind their customer service agents. I can't get an explanation about what has happened to my cards nor any proper information about when my new cards will arrive.

Despite the seriousness of the issue, V1CE has shown that it does not care about or value its customers. I would honestly avoid them; if you run into any issues, they are unlikely to act.

Reached out since I had a feature request. Turns out there a workaround already existed where I could add the feature I was after. John, my V1CE rep, was prompt and thorough, adding a bunch of screenshots to make sure I understood what I needed to do. Can't ask for more!

Clear instructions for setting up the card

I am very impressed with the support guy John Rex at V1ce. He was so helpful with me, a total non tech.
I was dithering and he helped to guide me so that my card should now wotk on iPhone devices. Thank you John Rex

He was good and very helpful

Anna D. was patient, quick and so so helpful!!
That is what good support is supposed to be like :-)
Love it!

John Rex helped me set up my V1ce business cards, and I have to say he was brilliant. He was very patient, guiding me through the process step by step. His professionalism stood out, and he went above and beyond to make sure everything was perfect. I’m very impressed with his customer service!

Great follow up and service, awesome team!

Worst experience ever! I received my card and it was an absolute pain to set up. On of the instruction or set up links work and they just say it’s due to their new CRM system. Honestly, that’s not my concern when paying £70 for a plastic card. The least I would expect is tech that works. Avoid these guys, they’re rubbish.

The young man was so helpful and patient with me, an 84-year-old man. Whatever I couldn't understand he explained in simple terms. Thank you so much.

John Rex Masadao was very prompt and helpful in answering my query. Happy to got it resolved quickly. Thank you John!

***UPDATE***
Akshay Kumar, the operations manager, has been in touch with me regarding an updated GUI and UX for the V1CE products. This updsted app is going to fix all the issues I was having and this is exciting news.

Better review now based on quick response and resolution.

Original Review:
A very disappointing product from the perspective of the GUI and UX on the app.

When you make a social builder action you can not delete app elements that you link to the card. So instead of simply deleting the element you have to start from scratch.

Not sure who thought this was an acceptable product in its current form but I deeply regret buying this and spending so much time trying to get my car correct.

Avoid this product at all costs unless you like doing things over from the beginning everything time.

The desktop version works better though. So at least there is that.

But still haven't got my partners card and it's been a year.

Really use tool. Specially when you need multiple digital cards for you and your team. Would recommend to anyone without heistation

I was helped by John who had an incredibly fast turnaround and was very clear on what I needed to do to get my accounts live. Thank you.

The worst company that ever existed.

I ordered some cards, the design team was good why to lie but then come the delivery stage. They gave it to the biggest fraudsters DHL. The DHL driver delivered it to a wrong address and then the game begins. Ofciurse DHL is not bothered so I reached out to v1ce and bot they don’t bother at all why coz they have made their monies I paid them. To them once you pay they don’t give a flying fish. I have been trying to chase so many times but guess what they are not interested. Believe me there are better companies out there who does the same service this V1CE does. They don’t don’t care, I mean they are responsible for the delivery but no as they got their monies they want to me to fight the battle with DHL , DHL is one of the worst company to work but together they have they brotherhood bind like two fraudsters getting the casino.

I swear the word V1CE makes me sick to the guts. They are very dodgy and their customer service is S……T. Trust me stay away from them .. and don’t waste your time monies or energy

Updated Review-
Well I did get someone from technical support to reply to me and they gave me a calendar to set up an appointment and nobody showed to the Google Meeting. I did manage to spend the time reading through their Zendesk software to figure it out and it was pretty easy then.
Their onboarding is not intuitive and really has the feeling of a thrown together startup without someone investing in good user experience and onboarding.
But at least I figured it out. Upped them to 3 stars.
--- Previous review
I'm not technically illiterate but setting up the card makes no sense to me. I signed up and received the pretty card but when I login to my account it doesn't clearly show how to set up the card. Or when I scan it with my QR code it is not clear either.
It seem like it promises so much but the delivery of the onboarding process is a joke and so overly engineered the user experience is awful.
I reached out to customer support and no response yet.
Hoping someone reached out to me to make this right or going to issue a fraud charge on my credit card.

I recently ordered name cards from this company and am deeply disappointed with their service and quality control. Due to a shipment delay, I received my cards later than expected. Upon returning from an overseas trip, I discovered that the cards were severely bent, likely due to inadequate packaging. The envelope lacked sufficient stuffing to protect the contents, resulting in significant damage.

When I reached out to the company, they refused to take responsibility, citing that the issue was reported more than 7 days after delivery. Despite the fact that the damage was clearly due to their poor packaging, they only offered to reprint the cards if I paid for delivery again. This is unacceptable, as the problem was entirely on their end.

Overall, this experience has been extremely frustrating, and I would not recommend this company to anyone looking for reliable service and quality products. They failed to meet basic expectations and showed a lack of accountability when issues arose.

I am a technological illiterate, I had 0 idea and intuition about how to set up my products. I have my default settings to font size 400 and voice assist, just to give you an idea.

The John Rex took the time to go step by step and hold my hand through the setup process, patiently giving my options to solve minor issues that came up (most were due to my ignorance and lack of knowledge about mobile devices).

We were able to get one of the products set up, but John did not stop there but went through the motions with me to make sure that I had remembered how to do it.

Fabulous customer service.

Anna was of great help during a simple buying process!

Shocking! Bundle items turned up; the lanyard was the only decent item.

V1CE NFC CARD - Blurry imaging and printing, off-centre, enough said!

KEY RING & FOB - Shocking! It turned up all rusted and damaged. It looks like it has been sitting at the bottom of the sea for the last year!

Customer service - sent pictures, and after waiting a lifetime for our reply, I was told to return the items at my own expense, and we will replace them! Since when is the customer responsible for paying for damaged, unserviceable items or lack of quality control? I requested a refund and was told items must be paid for still by the consumer and paid for.

Next steps: The Consumer Rights Act 2015, which replaced the Sales of Goods Act 1979, is all that I am going to say. I will not be contacting this company or using this company again as it seems to not be taken seriously! To that end, these pictures will be going viral on our website and social media platforms by the close of play today.