It makes a nice change when a company sorts out a warranty issue without making you jump through hoops . One phone call and one email and within 48 hrs new units were delivered. The service I received... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
slow initial response, but I may have been using the wrong email address?? Once I got an answer though, service was excellent.
Purchased two 30W LED floods (model VT-44032PS) and one PIR sensor (model VT-8094). Very pleased, great looking and well designed. PIR versatile, comes with mounting bracket that will fit to both inte... Näytä lisää
Yritys on vastannut
Have a VTAC colour changing floodlight. Simply cannot get it to connect. It's supposed to be bluetooth controlled but it won't show up as a device even when I manually try to connect. It's just a whit... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Founded in 2009, V-TAC was developed and designed to not only bring sustainable LED lighting solutions to your homes but to also keep adding value to energy-efficient solutions covering more than 70 countries throughout Europe, Asia Pacific, Africa, Middle East, and the USA. As a result of our relentless pursuit of excellence, we have been listed in the London Stock Exchange Group’s 1000 Companies to Inspire Europe. We believe in offering high quality LED solutions while keeping innovation at the core of everything we do. Boasting a portfolio of over 2500 lighting products, V-TAC has utilized its brand value and R&D efforts into innovating beyond lighting solutions into categories like smart home solutions and wireless speakers. The six new product branches under the V-TAC brand has enabled us to successfully expand our portfolio to more than 3500 products. We are committed to our business & are our constantly evolving to better serve our customers. We believe in not just lighting up your world with our LED lighting but also connecting it with our diversified range of smart home & audio products, adding value to every life we touch.
Yhteystiedot
Unit 5A, Tungsten Park, Collets Way, Downs Road, , OX29 0AX, Witney, Yhdistynyt kuningaskunta
- 02072991212
- customercare@vtacexports.com
- v-tac.co.uk
4,3
Erinomainen
167 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 66 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Prompt and efficient service
Prompt and efficient service. Daniel was extremely helpful.
28. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä V Tac
Thank you for acknowledging Daniel. He is one of our aces. please do not hesitate to reach out for any other queries you may have. We will always be glad to help!
Responsive and Helpful!
The team are very responsive and able to help with product information, etc.
23. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä V Tac
Tom, We appreciate you seeing us as responsive and helpful. We are thrilled to know you are glad with our service.
2 x 100W floodlights
I purchased 2 x 100W floodlights via Amazon. The lights look and feel good quality and perform well, and 1 unit was totally fine but the other had a faulty wire entry gland which wouldn't tighten. I reported this and it was passed to Xpress Technologies to respond but they didn't (and still haven't), so after a week I returned it via Amazon and bought a replacement, but this one had a faulty screw thread in the light body where it attaches to the bracket. I fitted the light but reported it to V-TAC and got great help from Kyla Theodore who sent me a further replacement so overall I'm now happy but feel unlucky to have received 2 units with defects.
30. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä V Tac
Thank you for your feedback, Tony. We do apologize about the faulty items you received. We will look into this to avoid faulty items be sent to clients. But on the brighter note, we are glad that Kyla was able to assist you and made you happy!
Excellent warranty service from V-TAC
Excellent service from V-TAC, some LED lights failed after 3 years of their 5 year warranty on these lights.
Received the replacements in 2 days!
Amazing, many thanks V-TAC
23. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä V Tac
We appreciate your honest feedback. Thank you for taking the time to share your thoughts. It's invaluable and helps us improve. We are glad the replacement was processed in no time.
Excellent customer service & honouring of warranty
I contacted V-TAC for a replacement lamp, after one had failed within the 5 year warranty window. I received excellent customer service from Reggie, who organised the dispatch of a replacement.
23. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä V Tac
Your input is invaluable as we strive to enhance our services. We're committed to addressing any concerns and ensuring a positive experience. Glad that Reggie has made your experience a good one!
Reggie is so helpful at VTac
Reggie is so helpful at VTac, always quick to respond and always helps us as a company! Thanks so much
22. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä V Tac
Thank you so much for your positive review! Your kind words mean a lot to us, and we are thrilled to know you had a great experience. Your support is truly appreciated.
Vastaus yritykseltä V Tac
Happy to provide excellent service in a timely manner, Tiziano. We appreciate you taking the time for this review.
Kyla
Kyla, From the orders team, is great. She is very quick with pricing, product amendments and very good at offering alternative products. She is pleasant and very friendly. A very good member of the VTAC team.
6. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä V Tac
Thank you, GH for acknowledging how good Kyla is. Thank you for your business with us!
Speedy response to quote request.
2. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä V Tac
Always ready to provide what you need in a timely manner, Yesss! Thank you for your feedback.
Customer focused and very helpful.Satisfactory conclusion
Customer focused and very helpful.
8. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä V Tac
We greatly appreciate you noticing what we do. Thank you!
Great customer service
Very responsive and active customer service!
24. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä V Tac
Thank you for your appreciation to our customer service team. We strive to provide the best service to our clients.
Guarantee return…
Hi had a issue with a item contacted customer service item replaced straight away
Great service
13. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä V Tac
Thank you for noticing our efficiency. We appreciate you patronizing our service.
Excellent service by reggie..much…
Excellent service by reggie..much appreciated!
13. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä V Tac
Thank you for the positive review, Michael. Reggie indeed is one of our aces. We are proud that he was able to help you with your needs.
My Contact was Reggie Macalinao a true professional at his job
My Contact was Reggie Macalinao who is so professional in handling problems, my emails were responded within 24hrs (sometimes less) - nothing was a problem to him. He explained the fault in the fittings (which made sense). Now awaiting replacement fittings, 7-9 days. Very pleased with V-Tac and the result.
1. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä V Tac
We are pleased that Reggie was able to provide you with a service that is truly exceptional and that made you happy! Thank you for acknowledging Reggie's and V-tac's effort to make our customers happy.
Great customer service
Great customer service and very quick turnaround on a lighting design.
15. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä V Tac
Thank you, Mark! We are pleased that our customer service team was able to meet your standards. We look forward to more transactions with you.
Very efficient quick response as ever
13. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä V Tac
We commit to provide stellar service to our clients and that includes efficiency. It is nice to know that you've been serve quickly. We are glad to do business with you.
We cannot fault the after sales service…
We cannot fault the after sales service with this company!!
Any issues, queries or problems, rest assured a dedicated member of the team will resolve it swiftly with the least fuss.
A great company to deal with !!
13. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä V Tac
Thank you for the kind words, Wendy! Definitely after sales service is in continuous journey of improvement and enhancement. The feedback you gave will definitely push us more to be on our best day in day out. We are glad you only have good things to say about the team and the company. Have a great day!
What more could a wholesaler want?
What can I say, Daniel, Kyla, Rohan, the full VTAC Squad - exemplary customer service backed by well made, well presented and excellently priced product - what more could a wholesaler want?
13. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä V Tac
We take pride in our people. They really are the core of the service we provide. Thank you for acknowledging the team. We will ensure that Daniel, Kyla, Rohan, and the entire squad knows your commendation, Hershil! Thank you so much!
Thank you
The issue I had with a couple of batten fittings was dealt with by
Reggie and the service he provided was courteous and complete and which could not be bettered.
Thank you.
13. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä V Tac
Thank you for your time leaving us this review. Reggie is one of our key players in the team and we are glad that he was able to assist you that left you with positive experience. Your feedback is definitely appreciated.
Disappointing
Our experience with V-TAC has been disappointing, to say the least. They have consistently neglected our needs, causing unnecessary delays and frustration. Dealing with credits and refunds has been a time-consuming ordeal, further straining our relationship.
Perhaps the most significant letdown has been their failure to provide a dedicated account representative who maintains regular contact. In the past, we had hoped for a fruitful business partnership with V-TAC, but their lack of attentiveness and follow-through has made it clear that they are not committed to fostering a mutually beneficial relationship.
Overall, our interactions with V-TAC have left us feeling neglected and undervalued as a customer. We regret that what could have been a promising partnership has fallen short of our expectations.
12. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä V Tac
Dear David,
We are very sorry to hear you had a bad experience. We have a national sales team for our BtoB customers that cover all postcodes in the UK.
Please can you write back to us with your company details and address so we can ensure your dedicated area sales manager will reach out to you immediately. If you ever have any issues with credit/debit, warranty, logistics, and any other matters, our customer service team are here to help, call us on 02072991212 or email us on customercare@vtacexports.com.
We look forward to hearing back from you so we can fix what went wrong with your account, and get you back to the high standards experienced by our other partners.
This message has been escalated to the UK Sales Director who would like to get in touch with you once you pass over your details.
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