24 Mar 2026 I help my client Mr KC Wong ask for the surrender value. My first email sent to Utmost is 24 Mar. I also call Utmost Customer services on 27 Mar morning but helpless. Customer... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I deal with Utmost (earlier Generali) for their Utmost Worldwide plan. I have signed necessary documents so cannot state from legal perspective that I was not aware but the agents selling this make su... Näytä lisää
Yritys on vastannut
Awful,awful timeline with reclaiming/altering your pension plan/needs.Filled out their option form with my decision to drawdown some of my pension more than a month ago.As someone with liver cancer,ti... Näytä lisää
Yritys on vastannut
Online access needs a bit of work esp for former Reliance pensions but otherwise my experience with Utmost was very good. They took on my Equitable pension and managed a reasonable return and also my... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Utmost Life and Pensions
Yrityksen kirjoittama
Utmost Life and Pensions is a UK life and pensions company helping customers plan and save for the long term, with roots going back over 100 years.
Utmost Life and Pensions is authorised by the PRA and regulated by the FCA and the PRA.
Utmost Life and Pensions is authorised by the PRA and regulated by the FCA and the PRA.
Yhteystiedot
Utmost Life and Pensions, Walton Street, Aylesbury, HP21 7QW, Buckinghamshire, Yhdistynyt kuningaskunta
- 0330 159 1530
- enquiries@utmost.co.uk
- utmost.co.uk
3,2
Keskitasoinen
353 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
The advisor gave me good
The advisor gave me good, clear advice as to next steps.
6. marraskuuta 2024
Vastaus yritykseltä Utmost Life and Pensions
Hi Alex. Thanks for taking the time to provide some feedback and I am pleased to see that you had a good experience with us. Regards Laura
Your website is so difficult to…
Your website is so difficult to navigate to find info on my pension and what I could find was as good as useless. Compared to Vanguard yours is abysmal
4. marraskuuta 2024
Vastaus yritykseltä Utmost Life and Pensions
Hi Mr Jenkins. Thanks for taking the time to provide some feedback and I am sorry to hear that you have struggled to find what you were looking for. If there is something specific you want please send us a secure message via MyUtmost and we will get that information out to you as soon as we can. Regards Laura
Uploading Files
I tried to upload a couple of attachments and the system seemed to freeze. I started again from the beginning and it worked the second time. I did nothing different the second time.
3. marraskuuta 2024
Vastaus yritykseltä Utmost Life and Pensions
Hi. Thanks for taking time for providing some feedback. We haven't had any other comments like this so hopefully this was a one off issue but please let us know if you continue to experience similar problems. Regards Laura
Vastaus yritykseltä Utmost Life and Pensions
Hi. Thanks for taking the time to provide some feedback and I glad to hear that you are finding MyUtmost easy to use. Regards Laura
Vastaus yritykseltä Utmost Life and Pensions
Hi Mrs Fixter. Thanks for taking the time to provide some feedback and I happy to hear that you find MyUtmost easy to use. Regards Laura
Vastaus yritykseltä Utmost Life and Pensions
Hi. Thanks for taking the time to provide some feedback. I am sorry if the invite to provide this feedback was an inconvenience and we are simply reaching out to policyholders to find out if there are ways to improve our online service. I will ensure that no further invites are sent to you. Regards Laura
Feel its a very secure system and…
Feel its a very secure system and fairly easy to use. would like expand the view to see holdings in more detail if thats possible
15. lokakuuta 2024
Vastaus yritykseltä Utmost Life and Pensions
Hi Mr Levitt. Thanks for taking the time to provide some feedback. Morningstar, where you can see the unit prices, do have a range of tools in there where you can chart performance etc. If you have any questions about where to find this information, please call us on 0330 159 1530 and we will happily talk you through this. Regards Laura
Good Online Experience
Web portal for investment information easy to use/navigate. Plenty of relevant information avalable.
1. lokakuuta 2024
Vastaus yritykseltä Utmost Life and Pensions
Hi Ross. Thanks for taking time to provide some feedback and I am pleased to see that you have found MyUtmost easy to use. Regards Laura
Vastaus yritykseltä Utmost Life and Pensions
Hi Sohail. Thanks for taking time to provide some feedback and I am glad to hear you had a good experience with us. Regards Laura
Good telephone communication and clear…
Good telephone communication and clear advice
23. lokakuuta 2024
Vastaus yritykseltä Utmost Life and Pensions
Hi Michael. Thanks for taking the time to provide some feedback and I am happy to hear that you had a good experience when you called us. Regards Laura
Vastaus yritykseltä Utmost Life and Pensions
Hi - thanks for taking time to provide some feedback. Regards Laura
Balance of Account statement
Requested a balance of account via your email nothing heard still after several weeks
ven if i phone it still takes several weeks to come via post. Whats the point of having an online aacount if you cannot get the information!!
25. syyskuuta 2024
Vastaus yritykseltä Utmost Life and Pensions
Hi. Thanks for taking time to provide some feedback and I am sorry to hear that you have had to wait for your information. Your product does require manual calculations but this is not an excuse and we should have got the information out to you more quickly. I have spoken to the team looking after this and they will arrange to get a response out to you today. Regards Laura
Quick efficient
1. lokakuuta 2024
Vastaus yritykseltä Utmost Life and Pensions
Hi Mr Woodhouse. Thanks for taking the time to provide some feedback and I am glad to hear that you found MyUtmost quick and efficient to use. Regards Laura
Response time
The response time on the website was quick and access to the information I required was easy to follow through.
13. lokakuuta 2024
Vastaus yritykseltä Utmost Life and Pensions
Hi Sue. Thanks for taking the time to provide some feedback and I am pleased to hear that you found MyUtmost quick and easy to use. Regards Laura
Not quick
I have to reject optional cookies twice; once when visiting the web site and AGAIN when logging on. Compared to Virgin Pensions, questions (even general ones that require no personal calculations) seem to take a long time to be answered. The fact that I logged on weeks ago (23 Sept) and you are only now (17 Oct) asking me for feedback says a lot.
23. syyskuuta 2024
Vastaus yritykseltä Utmost Life and Pensions
Hi Mr Gillen. Thank you for taking time to provide some feedback and I am sorry to hear that your MyUtmost experience was not as you would have expected. I will take this feedback away and talk to the team to see if there are changes we can make that will benefit you and all our MyUtmost users. Regards Laura
Everybody I dealt with were most…
Everybody I dealt with were most helpful, and made everything clear.
21. syyskuuta 2024
Vastaus yritykseltä Utmost Life and Pensions
Hi John. Thanks for taking the time to provide some feedback and I am happy to hear you had a good experience when you dealt with the Customer Services teams. Regards Laura
Rapid response to email enquiry and…
Rapid response to email enquiry and action completed easily
1. lokakuuta 2024
Vastaus yritykseltä Utmost Life and Pensions
Hi Steve. Thanks for taking the time to provide some feedback and I am glad to see that we were able to provide you with a speedy response to your query. Regards Laura
Online info needs big improvement
Info available for pensions performance is not great. Would be good to have a graphic of performance and breakdown of investments plus performance stats, like those offered by investment platforms.
17. lokakuuta 2024
Vastaus yritykseltä Utmost Life and Pensions
Hi Robert. Thanks for taking the time to provide some feedback. Morningstar does contain a range of information on each of our funds including the Chart tool which lets you look at performance over a range of time periods. However, if you have a specific question you would like us to answer, please email us at enquiries@utmost.co.uk and I will get my team to come back to you as soon as they can. Regards Laura
Pension changes
Excellent services from the adviser I spoke to. Guided me through making updates to my pension. Was so easy :-)
14. lokakuuta 2024
Vastaus yritykseltä Utmost Life and Pensions
Hi Tracey. Thanks for taking the time to provide some feedback and I am glad to you had a good experience with our call centre. Regards Laura
Easily accessible and easy to use.
3. lokakuuta 2024
Vastaus yritykseltä Utmost Life and Pensions
Hi Paul. Thanks for taking time to provide some feedback and I happy to hear that you found MyUtmost easy to use. Regards Laura
Trustpilot-kokemus
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