Multiplier Arvostelua 

Kailas was available to assist me from start till the very end. My issues were resolved with out any delay.

Multiplier functioned as my Employer of Record. The team themselves were always polite, friendly and responsive when contacted, and the portal is generally easy enough to use for submitting expenses, logging holidays and sick leave. Overall, the team were always pleasant to deal with and the system works at a very basic level, but I would have expected more practical HR support and flexibility from an Employer of Record service.

I found the service added very little value beyond acting as a basic administrative layer. While I appreciate that an Employer of Record sits between the employee and the hiring company, I expected more support similar to what you would normally receive from an HR representative.

For example, when I left my hiring company and had questions regarding settlement figures and contractual elements, Multiplier repeatedly referred me back to the hiring company as they were unable to answer. At the same time, the hiring company asked me to contact Multiplier as they were technically my employer. This resulted in a frustrating loop where neither side could provide clear answers.

The platform itself is functional but very limited. Holiday bookings can be submitted through the portal, but once entered they cannot be amended directly by the employee. If plans change, even months in advance, you cannot update the dates yourself and instead have to ask your hiring company to make the change. That feels unnecessarily restrictive given this is a very standard function in most HR systems. It’s actually quite a big flaw, and one that should be rectified.

There is a visible option to change your final date if you are leaving, BUT, the system doesn’t allow you to access it, so why have this visible? I gave extra notice to my employer via multiplier yet then had to go round in circles to amend end date, update letters, request new signatures and this still was not resolved 2 weeks before my final date, and there was no details stored in the system as they then asked me to countersign my exit letter from multiplier yet it was also locked and I was asked by one rep to send a letter, which I did, yet someone else asked me to sign, when I had already told them a month prior I couldn’t as access was not granted.

Hugely frustrating.

Another challenge if you are based in Europe is the time difference. The support team appears to be primarily based in Asia, which means that during the first part of the European working day there is often nobody available if you need assistance.

I recently had an inquiry regarding tax benefits and Form 101 entries on my pay stub, and I couldn't be more impressed with the service I received.

I reached out via email and Sherwin responded within minutes. From the very start, he was incredibly helpful, staying with me throughout the entire process of verifying my forms. He maintained a high level of transparency, keeping me informed on the team's progress and providing clear timelines on when I could expect a resolution.

Within just a few days, Sherwin followed up to confirm everything was correct and took the time to explain exactly how to read my pay stub to find my benefits.

Key Highlights:
Promptness: Initial response was received in minutes.
Communication: Very clear, professional, and proactive updates.
Clarity: He simplified a confusing payroll issue so I could understand it easily.

This was an extremely positive experience. If you are looking for professional and efficient service, Sherwin and the Multiplier team is the way to go!

Shatakshi assisted with my query quickly and solved it in a single email.

I was assisted by Shatakshi, she sorted my issue very quickly, I much appreciate her efforts. Thank you

Hello! Just wanted to send some love and appreciation to Jinal Pujara for the outstanding support during a really long work permit process for one of our EOR. Thank you so much Jinal for your patience in handling the matters and my questions!

Keep up the awesome work!

Best,
Sabrina Saldi
Control Risks

It’s been a good experience overall, everything was handled smoothly and replies were quick and helpful.

I had an issue with payroll and Shibani helped me fix this succesfully in a very short time period. Thanks!

Christopher Ceejhay was quick to respond with clearly written instructions. He was friendly and easy to work with .

very helpful and answered all our questions

Shibani was able to solve and follow up on the issue with professionalism. The provided help was much appreciated.

I had an issue accessing the ESS portal, and R Kishan from the Payroll Support Team assisted me. He was very responsive, provided clear instructions, and helped resolve the issue quickly. The overall experience was smooth and efficient. Highly appreciate the support!

Sherwin had been responsive and my queries were adressed promptly.

Easy to log in, handy everything everything in one place. Deepikaa responded quickly to my email requesting information.

Sunny was very helpful, thorough, and very polite. Was able to get my issue resolved and communicated throughout the process. 10/10!

Working with Huwaina Husin has been an absolute pleasure. She is responsive and professional. She takes the time to understand our company culture and provide high-quality service. Her proactive communication made the entire process seamless. Highly recommended!

Sunny provided a great support to proceed my request.