I keep coming back here for Gundam kits and find stuff I didn’t know I wanted too. I even found something I preordered from another store already available here. Everything I’ve ordered so far arrives... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I ordered two models, both showed up before the anticipated date! My package arrived in pristine condition and I was pleasantly surprised to receive a sticker and a personalized note by the person w... Näytä lisää
Both of my Black Trojan Horse 1/100 Scale Godzilla Eva Model Kits came well packed in perfect condition. The shipping time isn't worth mentioning, because it's a pre-order. I've ordered from them many... Näytä lisää
Overall, a mixed customer service experience. I had just placed my first order using the 10% new-customer discount, and shortly afterward USA Gundam Store released a 20% sitewide sale. I reached... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
USAGS is a U.S. based hobby retailer dedicated to Gundam model kits and premium mecha collectibles. We specialize in Gunpla across all grades from Entry Grade and High Grade to Master Grade and Perfect Grade along with a curated selection of tools, paints, accessories, and related model kits. Founded by hobbyists, we focus on fast shipping, accurate inventory, and reliable customer support. Our warehouse is stocked and operated in the United States, allowing us to ship orders quickly and securely. We work directly with official distributors to ensure authentic products and consistent availability. Whether you’re building your first kit or expanding a long-term collection, our goal is to make the hobby accessible, enjoyable, and dependable. We regularly run sales, bundle deals, and community events, and we actively support builders through tutorials, videos, and content on USA Gundam TV. At USAGS, we’re here to help you build better and have fun doing it.
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Yhdysvallat
- usagundamstore.com
4,8
Erinomainen
2 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 83 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
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Iron Toys Star Abyss
My first order from this site was a very large set and for only $10 it was shipped to me within 48 hours! It's so rare to have your expectations exceeded and I couldn't have been happier.
7. elokuuta 2026
Updated Review
Overall, a mixed customer service experience. I had just placed my first order using the 10% new-customer discount, and shortly afterward USA Gundam Store released a 20% sitewide sale. I reached out to see if anything could be done regarding the price difference.
While the situation was not initially handled the way I had hoped, I appreciate that the matter was ultimately resolved. I understand that promotions have terms and that adjustments aren't always possible, but I do think offering some flexibility can go a long way, especially with new customers.
I'm glad we were able to reach a resolution, and hopefully future situations like this can be handled more smoothly.
6. elokuuta 2026
Vastaus yritykseltä usagundamstore.com
Good morning Stephen,
Thank you so much for reaching out! This is certainly not the experience we want for new customers.
I took a look at your order, and while it was placed about a week before the sale, we completely understand your frustration. As a one-time courtesy, we’ve gone ahead and refunded the additional 10% difference back to your original payment method.
While we always do our best to provide a great shopping experience, please understand that we can’t guarantee we’ll be able to honor additional discounts in the future for orders placed prior to a sale.
We also recommend following us on social media, as we regularly run promotions to help make the hobby a little more affordable. Keeping an eye on our channels may also help when planning future purchases around some of our larger sales and events.
Thanks again for your support and for giving us the opportunity to make this right. We truly appreciate you choosing USA Gundam Store, and we hope to serve you again soon.
Great experience all delivery worked…
Great experience all delivery worked well and safe
31. heinäkuuta 2026
Shipping is always great condition.
7. elokuuta 2026
Reliable store front with a great…
Reliable store front with a great shipping service.
5. elokuuta 2026
Great Store
Shipping was quick and very well packed. This was my 2nd time ordering and I will definitely be ordering again. Their selection is also on point, if you're looking for gunpla you don't need to look anywhere else.
31. heinäkuuta 2026
Getting into Gunpla!
I ordered two models, both showed up before the anticipated date! My package arrived in pristine condition and I was pleasantly surprised to receive a sticker and a personalized note by the person who prepared the order which was a nice touch! I haven't finished both yet ( this was my first attempt at getting into the hobby) but things went so well I've already placed 2 follow up orders (a 20% off deal?? Sign me up!) Prices of goods here seem to be about average and same with standard shipping price
6. elokuuta 2026
Love USAGS
Everything showed up well packaged. Amazon delivery driver delivered to my neighbor, but otherwise quick shipping and great pricing.
7. elokuuta 2026
exactly what I wanted
my order came very quickly and was in perfect condition! very happy with USA Gundam and would definitely order from here again.
7. elokuuta 2026
The Best Hobby Store for Gunpla
I have used USAGundamStore for years and they are my favorite. They always ship very quickly, very safely and secure packages and their selection is incredible. I have bought from them several times and I will order again several more times. If one is looking for a hobby store for Gunpla, modeling tools, paints, decals and whatever it is one is looking for, they have it or can get it. Their prices are very reasonable and they maintain a very decicated and loyal fanbase of satisfied customers and for good reason. The whole team is solid and I've personally never had a single issue. 5 stars across the board.
7. elokuuta 2026
The item arrived perfecly packed and…
The item arrived perfecly packed and works great, I can't wait to install it on my pgu rx-93
29. heinäkuuta 2026
Order arrived in a very timely manner
Order arrived in a very timely manner. Very safely packed
6. elokuuta 2026
Order took a while to process but…
Order took a while to process but stayed true to its description. Would buy again!
6. elokuuta 2026
Kit arrived!
30. heinäkuuta 2026
My go to gundam store i have been…
My go to gundam store i have been ordering kit paints and tools for years and customer service is amazing love ❤️ my usa gundam store
6. elokuuta 2026
Multiple purchases with no issues
Multiple purchases with no issues, good communication as well.
6. elokuuta 2026
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