Recently purchased the “ Portia Jacquard Waffle Duvet Cover & Pillowcase Set” - I usually only have positive things to say about DUSK and have had some very high quality cost effective products. This... Näytä lisää
Dusk
Kiitos kiinnostuksestasi Trustpilotia kohtaan. Valitettavasti arvostelun jättäminen täällä ei ole enää mahdollista, sillä yrityksen verkkosivut eivät ole enää käytössä. Jos haluat lisätietoja, ota meihin yhteyttä.
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I purchase 2 seater sofa last year, we only had 4 months used both 2 seater develop faults. The safos loose and falling apart. The 2 safo under 12 months old. Dusk company refused to refund, they offe... Näytä lisää
Ordered an ottoman bed from them which cost £350 and the head board came damaged. Was told I could send the bed back and get a £40 refund for a bed that cost £350! Still awaiting my full refund which... Näytä lisää
Absolute joke of a company, last delivery the bed wasn’t on the van. After a couple of weeks of them wasting time got another delivery date, only to have waited in and then checked for update the deli... Näytä lisää
have not received my package in over 2…
have not received my package in over 2 weeks
10. joulukuuta 2024
Vastaus yritykseltä Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
We take your feedback very seriously. Our team will take a closer look into this and contact you shortly with the relevant details.
Kind regards,
DUSK Resolution Team
Arrived within the expected time and…
Arrived within the expected time and love the product.
10. joulukuuta 2024
Took a full month to even ship out
Took a full month to even ship out, don’t advertise 5-7 business days cause that is not the case !
10. joulukuuta 2024
Vastaus yritykseltä Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
Whilst we are glad to see that your parcel is now with our delivery partner, we cannot apologise enough for all the stress and inconvenience that has been caused leading up to this point.
If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
Still haven’t received item
Still haven’t received item. It didn’t even ship out until I threatened to cancel the order with my credit card company
10. joulukuuta 2024
Vastaus yritykseltä Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
Whilst we are glad to see that your order was delivered to you on 18/12/24, we would like to acknowledge and sincerely apologise for any stress and inconvenience caused.
If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
I still have not received my order!!!
I still have not received my order!!!! Can you please get it to my address. 113 Claremont way Mooresville nc 28117
9. joulukuuta 2024
Vastaus yritykseltä Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
We take your feedback very seriously. Our team will take a closer look into this and contact you shortly with the relevant details.
Kind regards,
DUSK Resolution Team
Never received product still in…
Never received product still in communication with customer service
4. joulukuuta 2024
Vastaus yritykseltä Dusk
Hello,
We are very sorry to learn of the experience you have had with your recent DUSK order.
We deeply regret that your recent interaction with our services did not meet your expectations. Please know that we take your feedback seriously, and are committed to resolving this matter promptly.
We can see that you have been in contact with our customer service team who have ensured your query has been passed over to our Carriers and Credits team for further investigation.
We trust that the issue will be resolved as a matter of urgency, thank you for all you ongoing patience in the meantime.
If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
I never received my product
I never received my product. The picture on the website looks amazing, but I can’t speak to the actual product since it never arrived. However, my 1-star rating isn’t just because of that. I’ve reached out to the company multiple times and still haven’t received a response, a refund, or any resolution.
3. joulukuuta 2024
Vastaus yritykseltä Dusk
Hello,
We are very sorry to learn of the experience you have had with your recent DUSK order.
We deeply regret that your recent interaction with our services did not meet your expectations. Please know that we take your feedback seriously, and are committed to resolving this matter promptly.
We can see that you have been in contact with our customer service team who have ensured your query has been passed over to our Carriers and Credits team for further investigation.
We trust that the issue will be resolved as a matter of urgency, thank you for all you ongoing patience in the meantime.
If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
Still don’t have my order or…
Still don’t have my order or confirmation that the replacement has shipped. Over a month has passed me waiting on this
13. marraskuuta 2024
Vastaus yritykseltä Dusk
Hello,
We are very sorry to learn of the experience you have had with your recent DUSK order.
We deeply regret that your recent interaction with our services did not meet your expectations. Please know that we take your feedback seriously, and are committed to resolving this matter promptly.
We can see that you have been in contact with our Carriers and Credits team who are handling your query.
We trust that the issue will be resolved as a matter of urgency, thank you for all you ongoing patience.
If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
Sadly… this time around awful…
Sadly… this time around awful experience…
Can you contact me re my order place 3rd October…
522080693
Phone lines off and not responding to emails…
At least give me a chance to cancel.
9. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dusk
Hello,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience and that we’ve fallen short of the service we strive for.
This past year, we’ve grown rapidly, with our teams working hard to bring you more products than ever before. As part of this growth, we expanded into a second warehouse a couple of months ago to improve stock availability and dispatch times.
Unfortunately, the transition didn’t go as smoothly as we’d hoped, and unexpected shipping delays have added to the challenges, resulting in a backlog and dispatch delays for some orders.
This has resulted in a higher volume of contact than usual, which is why our response times are currently longer than they should be. We want to assure you that we are working through all customer enquiries and will get back to all customers by email as soon as possible.
Resolving your query is important to us. We kindly ask for your patience, and a member of our customer service team will be in touch with you shortly.
Kind regards,
DUSK Resolution Team
never recieved product
21. marraskuuta 2024
Vastaus yritykseltä Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
We take your feedback very seriously. Our team will take a closer look into this and contact you shortly with the relevant details.
Kind regards,
DUSK Resolution Team
Order number S22204616
Order number S22204616
I’m going round in circles. Generic emails, no working phone line. I’m desperate for a refund so I can attempt to order something else in time for Christmas. Terrible customer service. Can anyone help me. I really don’t know what to do.
15. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dusk
Hello,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience and that we’ve fallen short of the service we strive for.
This past year, we’ve grown rapidly, with our teams working hard to bring you more products than ever before. As part of this growth, we expanded into a second warehouse a couple of months ago to improve stock availability and dispatch times.
Unfortunately, the transition didn’t go as smoothly as we’d hoped, and unexpected shipping delays have added to the challenges, resulting in a backlog and dispatch delays for some orders.
This has resulted in a higher volume of contact than usual, which is why our response times are currently longer than they should be. We want to assure you that we are working through all customer enquiries and will get back to all customers by email as soon as possible.
Resolving your query is important to us. We kindly ask for your patience, a member of our customer service team will be in touch with you soon.
Kind regards,
DUSK Resolution Team
Missing bed and headboard
Ordered a 3rd ottoman bed back in August for delivery in October but due to delays the delivery date of 5th December, but unfortunately for reason's unknown only the mattress was delivered, The driver said the other 2 boxes, (headboard and bed)would be delivered on the 6th December, Nothing has arrived and checking online, is saying all 3 items were delivered, can't get through on the phone due to excessive work load, emailed Dusk but no response, very annoyed and angry with them
5. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dusk
Hello,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience and that we’ve fallen short of the service we strive for.
This past year, we’ve grown rapidly, with our teams working hard to bring you more products than ever before. As part of this growth, we expanded into a second warehouse a couple of months ago to improve stock availability and dispatch times.
Unfortunately, the transition didn’t go as smoothly as we’d hoped, and unexpected shipping delays have added to the challenges, resulting in a backlog and dispatch delays for some orders.
This has resulted in a higher volume of contact than usual, which is why our response times are currently longer than they should be. We want to assure you that we are working through all customer enquiries and will get back to all customers by email as soon as possible.
Resolving your query is important to us. We kindly ask for your patience, and a member of our team will be in touch with you shortly.
Kind regards,
DUSK Resolution Team
I still have not received my order…
I still have not received my order after three weeks
21. marraskuuta 2024
Vastaus yritykseltä Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
We take your feedback very seriously. Our team will take a closer look into this and contact you shortly with the relevant details.
Kind regards,
DUSK Resolution Team
Communicate please!
I ordered 2 beds as it stated they were in stock with a 5-7 day delivery. I have not received any update and frustratingly there is no customer service phone number ! I would like to know when they are going to be delivered so that I can request a refund if they are not ready for dispatch. We moved home and we have nothing to sleep on. All other furniture I ordered has been delivered and I have been kept up to date.
Communicate please!
5. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dusk
Hello,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience and that we’ve fallen short of the service we strive for.
This past year, we’ve grown rapidly, with our teams working hard to bring you more products than ever before. As part of this growth, we expanded into a second warehouse a couple of months ago to improve stock availability and dispatch times.
Unfortunately, the transition didn’t go as smoothly as we’d hoped, and unexpected shipping delays have added to the challenges, resulting in a backlog and dispatch delays for some orders.
This has resulted in a higher volume of contact than usual, which is why our response times are currently longer than they should be. We want to assure you that we are working through all customer enquiries and will get back to all customers by email as soon as possible.
Resolving your query is important to us. We kindly ask for your patience, and a member of our team will be in touch with you shortly.
Kind regards,
DUSK Resolution Team
Never received my items
21. marraskuuta 2024
Vastaus yritykseltä Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
We take your feedback very seriously. Our team will take a closer look into this and contact you shortly with the relevant details.
Kind regards,
DUSK Resolution Team
Vastaus yritykseltä Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
We take your feedback very seriously. Our team will take a closer look into this and contact you shortly with the relevant details.
Kind regards,
DUSK Resolution Team
still no shipping on my order DUSK.com
still no shipping on my order DUSK.com
Order #5932
made on november 11th ..!!!???
it's supposed to be 5/7 bdays delivery
14. marraskuuta 2024
Vastaus yritykseltä Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
We take your feedback very seriously. Our team will take a closer look into this and contact you shortly with the relevant details.
Kind regards,
DUSK Resolution Team
Scan site no customer service
Placed an order 2 weeks ago. Still has not shipped and I’ve received no updates. I’ve tried to contact customer service via email and on instagram and have had no response. Starting to think it’s a scam. Don’t order from Dusk
18. marraskuuta 2024
Vastaus yritykseltä Dusk
Hello,
We are very sorry to learn of the experience you have had with your recent DUSK order.
We deeply regret that your recent interaction with our services did not meet your expectations. Please know that we take your feedback seriously, and are committed to resolving this matter promptly.
We can see that you have been in contact with our customer service team who are handling your query.
We trust that the issue will be resolved as a matter of urgency, thank you for all you patience.
If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
Almost 3 weeks…..
It said 5-7 days for delivery. It’s been almost 3 weeks and still not received my items. I check the USPS tracking and it says that they are still waiting for the item. So it has not shipped yet. I’ve tried to contact dusk without any luck. We will see what happens.
29. marraskuuta 2024
Vastaus yritykseltä Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
We take your feedback very seriously. Our team will take a closer look into this and contact you shortly with the relevant details.
Kind regards,
DUSK Resolution Team
the manager of the customer service team should be replaced.,,
Trying to get a response from several emails to customer services is futile. So frustrating!
This is day 3 of this fiasco - wasting my time emailing but trying to actually place an order - whoever is responsible for the customer service team is a liability to this company.
27. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dusk
Hello,
Thank you for taking the time to leave a review with us.
I am sorry to hear you are dissatisfied with your recent DUSK experience. I can assure you this does not sound like our usual standard, and I will do everything I can to put this right.
So I may look into this further, please may I ask you provide me with your order or contact details, as I would really like to resolve this for you. I've just popped a request to you through Trustpilot.
Thank you for your patience and understanding.
Many thanks,
DUSK Resolution Team
Trustpilot-kokemus
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