Recently purchased the “ Portia Jacquard Waffle Duvet Cover & Pillowcase Set” - I usually only have positive things to say about DUSK and have had some very high quality cost effective products. This... Näytä lisää
Dusk
Kiitos kiinnostuksestasi Trustpilotia kohtaan. Valitettavasti arvostelun jättäminen täällä ei ole enää mahdollista, sillä yrityksen verkkosivut eivät ole enää käytössä. Jos haluat lisätietoja, ota meihin yhteyttä.
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I purchase 2 seater sofa last year, we only had 4 months used both 2 seater develop faults. The safos loose and falling apart. The 2 safo under 12 months old. Dusk company refused to refund, they offe... Näytä lisää
Ordered an ottoman bed from them which cost £350 and the head board came damaged. Was told I could send the bed back and get a £40 refund for a bed that cost £350! Still awaiting my full refund which... Näytä lisää
Absolute joke of a company, last delivery the bed wasn’t on the van. After a couple of weeks of them wasting time got another delivery date, only to have waited in and then checked for update the deli... Näytä lisää
The team was very responsive to a…
The team was very responsive to a missing shipment. The items ordered were exactly what I hoped they would be.
18. joulukuuta 2024
Vastaus yritykseltä Dusk
Hi there!
Thank you so much for taking the time to leave us a five-star review.
We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.
If you need anything in future, please make sure you contact us – We would love to help 😊
Love from,
DUSK Resolution Team ❤
Delayed Shipping time
I ordered a duvet cover on December 22nd. And it is now December 30th. I am tracking the package on the Shop app and it hasn’t even shipped yet. There was no estimated shipping time when I initially ordered the set. I am really disappointed. Shipping time should be clearly displayed before customers go to purchase.
23. joulukuuta 2024
Vastaus yritykseltä Dusk
Hello,
We are very sorry to learn of the experience you have had with your recent DUSK order.
We deeply regret that your recent interaction with our services did not meet your expectations. Please know that we take your feedback seriously.
Whilst we are glad to see that you have now received your order, we would like to sincerely apologise for all the stress and inconvenience caused leading up to this point.
Please be assured, your feedback has been raised with the relevant team to ensure we are continually improving our products and services.
If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
Ordered queen size sheets and blanket…
Ordered queen size sheets and blanket cover, nothing fits, they sent me full size sheets or idk, waste of money
4. joulukuuta 2024
Vastaus yritykseltä Dusk
Hello,
We are truly sorry to hear about the experience you’ve had with your recent DUSK order.
Having taken a closer look into your order, we have noticed that you ordered a queen sized duvet cover and a twin sized fitted sheet. We are so sorry to hear that these were not the items you were expecting to receive.
We take your feedback very seriously and want to ensure you definitely have the correct items ordered, so our team will take a closer look into this and contact you shortly with the relevant details.
Kind regards,
DUSK Resolution Team
Order nightmare
On 12/12/24 I received an email stating my order had been shipped to the CORRECT address. My niece still hasn't received it 14 days later. Also, I keep getting emails stating that my order is in Nevada which was the INCORRECT address. I dont know what to think or if this will ever be resolved.
12. joulukuuta 2024
Vastaus yritykseltä Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
We take your feedback very seriously and can see that your query is being handled by our Carriers and Credits team. We trust that the issue will be resolved as a matter of urgency.
Kind regards,
DUSK Resolution Team
Look elsewhere …
Rubbish customer service in that you can't contact them.....
They advertise stock they don't have
Refunds take forever
Don't deal with them....
2. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dusk
Hello,
We are very sorry to learn of the experience you have had with your recent DUSK order.
We deeply regret that your recent interaction with our services did not meet your expectations. Please know that we take your feedback seriously.
Whilst we are glad to see that our customer service team has ensured a full refund has been issued as per your request, we would like to sincerely apologise for all the stress and inconvenience caused leading up to this point.
Please be assured, your feedback has been raised with the relevant team to ensure we are continually improving our products and services.
If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
Vastaus yritykseltä Dusk
Hello,
We are very sorry to learn of the experience you have had with your DUSK order.
We deeply regret that your recent interaction with our services did not meet your expectations. Please know that we take your feedback seriously.
Whilst we are glad to see that your order was delivered to you on 23/12/24, we would like to sincerely apologise for all the stress and inconvenience caused leading up to this point.
Please be assured, your feedback has been raised with the relevant team to ensure we are continually improving our products and services.
If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
Nice set
Nice set, need to be clear that this is a duvet and not a complete comforter . Otherwise. Nice
11. joulukuuta 2024
Vastaus yritykseltä Dusk
Hi there!
Thank you so much for taking the time to leave us a five-star review.
We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.
If you need anything in future, please make sure you contact us – We would love to help.
Love from,
DUSK Resolution Team ❤
Unable to get ahold of anyone after my…
Unable to get ahold of anyone after my order was placed to adjust shipping directions
17. joulukuuta 2024
Vastaus yritykseltä Dusk
Hello,
We are very sorry to learn of the experience you have had with your recent DUSK order.
We deeply regret that your recent interaction with our services did not meet your expectations. Please know that we take your feedback seriously.
Whilst we are glad to see that your order has now been delivered, we would like to sincerely apologise for all the stress and inconvenience caused leading up to this point.
Please be assured, your feedback has been raised with the relevant team to ensure we are continually improving our products and services.
If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
Your shipping times are BS and delayed…
Your shipping times are BS and delayed my present. Won’t shop with you again.
17. joulukuuta 2024
Vastaus yritykseltä Dusk
Hello,
We are very sorry to learn of the experience you have had with your recent DUSK order.
We deeply regret that your recent interaction with our services did not meet your expectations. Please know that we take your feedback seriously.
Whilst we are glad to see that you have now received your order, we would like to sincerely apologise for all the stress and inconvenience caused leading up to this point.
Please be assured, your feedback has been raised with the relevant team to ensure we are continually improving our products and services.
If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
Vastaus yritykseltä Dusk
Hello,
We are very sorry to learn of the experience you have had with your recent DUSK order.
We deeply regret that your recent interaction with our services did not meet your expectations. Please know that we take your feedback seriously.
Whilst we are glad to see that you have now received your order, we would like to sincerely apologise for all the stress and inconvenience caused leading up to this point.
Please be assured, your feedback has been raised with the relevant team to ensure we are continually improving our products and services.
If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
I ordered on 11/20 and it has not even…
I ordered on 11/20 and it has not even shipped yet
11. joulukuuta 2024
Vastaus yritykseltä Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
We take your feedback very seriously. Our team will take a closer look into this and contact you shortly with the relevant details.
Kind regards,
DUSK Resolution Team
PlLEASE DO NOT ORDER FROM Dusk…
PlLEASE DO NOT ORDER FROM Dusk S22306976 - I’m fuming this company need to be reported to trading standards they are fraudulent my daughters been sleeping in the floor for over three weeks had a delivery date that’s been and gone. All I receive is AI generates replies. So many people have had this issues and not had their money refunded. I’m reporting this company today as they need to be stopped.
18. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
We take your feedback very seriously. Our team will take a closer look into this and contact you shortly with the relevant details.
Kind regards,
DUSK Resolution Team
Printing a label doesn’t mean it’s shipped
Was told product shipped last week. A label was printed but the product has not shipped.
12. joulukuuta 2024
Vastaus yritykseltä Dusk
Hello,
We are very sorry to learn of the experience you have had with your recent DUSK order.
We deeply regret that your recent interaction with our services did not meet your expectations. Please know that we take your feedback seriously.
Whilst we are glad to see that you have now received your order, we would like to sincerely apologise for all the stress and inconvenience caused leading up to this point.
Please be assured, your feedback has been raised with the relevant team to ensure we are continually improving our products and services.
If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
I love my sheets so much
I love my sheets so much. It pays to invest in your sleep. I live in NY and even though it took almost a month to come it was worth the wait. Order it!
12. joulukuuta 2024
The pics on the website were very…
The pics on the website were very clear, the set came looking exactly the way it was shown. Took quite long for it to arrive.
4. joulukuuta 2024
Still haven’t received it after 3…
Still haven’t received it after 3 weeks. Received a review request yet no product.
11. joulukuuta 2024
Vastaus yritykseltä Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
We take your feedback very seriously. Our team will take a closer look into this and contact you shortly with the relevant details.
Kind regards,
DUSK Resolution Team
Provide a tracking number for orders
Provide a tracking number for orders. Have a phone number to call for concerns. FAQ on your site states that you receive a tracking number when shipped; that is not accurate; my email did not have it. I sent a simple email requesting the tracking number or at least which carrier you ship through but only got an auto-generated response about being back-logged and that “my request has been passed along”….I literally just asked for the tracking number on an order I already paid for. This message was sent to me after my package was delivered??? Then I get a request for a review…. Would have meant something if your company just sent me a simple tracking number or, at the very least, gave me a real response…the auto responses are very obvious….I do not want another one.
11. joulukuuta 2024
Vastaus yritykseltä Dusk
Hello,
We are very sorry to learn of the experience you have had with your recent DUSK order.
We deeply regret that your recent interaction with our services did not meet your expectations. Please know that we take your feedback seriously.
Whilst we are glad to see that you have received your order, we would like to sincerely apologise for all the stress and inconvenience caused leading up to this point.
Please be assured, your feedback has been raised with the relevant team to ensure we are continually improving our products and services.
If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
Not my favorite
I'm going to keep my subjective preferences about the texture to myself and just focus on the product. The duvet cover doesn't have ties on the inside to keep the duvet centered. It's also a strange size. It fits my king, but it's kind of short. The shipping took a while but you can't put the procurement on the mail service. It's a bundle and it took longer than expected to actually ship out. I wouldn't recommend this product.
4. joulukuuta 2024
Vastaus yritykseltä Dusk
Hello,
We are so sorry to hear your recent DUSK order was not of our usual high standard! I would love to investigate this further to offer you the best possible resolution.
It would be really helpful for us if you could send us some images of the fault you have described. Our team will reach out to you shortly, so if you could reply to that when you get a chance that would be really appreciated!
Thank you for your patience whilst we resolve this for you.
Kind regards,
DUSK Resolution Team
Still not here
10. joulukuuta 2024
Vastaus yritykseltä Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
We take your feedback very seriously. Our team will take a closer look into this and contact you shortly with the relevant details.
Kind regards,
DUSK Resolution Team
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.