Great experience! The sunglasses arrived safely and well-packed. When a minor customs issue came up, customer support was quick to respond and resolved it right away. Very helpful and reliable service... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I placed an order on the 20th August for a pre order sunglasses with roughly estimated delivery of 6-10 days. I have received the sunglasses today on the 15th sept, even though it took a while i can't... Näytä lisää
Yritys on vastannut
Recently bought a pair a of silver mirror polarised RB3025 aviators. There was a tiny manufacturing flaw in one of the lenses though so I contacted CS and to cut a long story short; they replaced... Näytä lisää
Yritys on vastannut
The purchases I made were more than satisfactory. Two pairs of Raybans, excellent products at very fair prices compared to other outlets. Well packed and delivered promptly. Would be happy to use this... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Urban Sunglasses, supported by a holding company active in the eyewear industry since 1988, strives to connect consumers with high-quality products. As a retailer of luxury sunglasses, Urban Sunglasses operates a vast network of suppliers and sales outlets across numerous countries worldwide. The company leverages its extensive experience in e-commerce and the eyewear sector to offer customers globally renowned brands, crafting a product and marketing strategy that aligns with contemporary dynamics.
Yhteystiedot
22 Lintons Lane, KT17 1DD, Epsom, Yhdistynyt kuningaskunta
- (+44) 740 568 59 06
- info@urbansunglasses.co.uk
- urbansunglasses.co.uk
4,6
Erinomainen
207 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 64 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Easy to use website.very speedy…
Easy to use website.very speedy delivery. Pleased with glasses and price I paid
26. heinäkuuta 2026
Vastaus yritykseltä URBAN SUNGLASSES
Hi Dear Helen,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Have now bought 3 pairs in the past few…
Have now bought 3 pairs in the past few weeks and i couldnt fault service. Fantastic communication. Price is great.
2. elokuuta 2026
Vastaus yritykseltä URBAN SUNGLASSES
Hi Dear Julie,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Vastaus yritykseltä URBAN SUNGLASSES
Hi Dear Debbie,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Vastaus yritykseltä URBAN SUNGLASSES
Hi Dear Paul,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Really pleased with glasses an very…
Really pleased with glasses an very quick delivery thanks
2. elokuuta 2026
Vastaus yritykseltä URBAN SUNGLASSES
Hi Dear Darren,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Quick service
Fast, easy efficient service. Good choice. Would definitely recommend
3. elokuuta 2026
Vastaus yritykseltä URBAN SUNGLASSES
Hi Dear Rachel,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
I had a really positive experience with…
I had a really positive experience with Urban Sunglasses\. Their customer service was excellent — very prompt, professional, friendly and helpful throughout\. Communication was quick and clear, and they dealt with my return and refund efficiently and without any hassle\.
It’s refreshing to receive such attentive and courteous customer service\. I really appreciated how smoothly everything was handled and would happily recommend Urban Sunglasses based on my experience\. Thank you\! 😊
2. elokuuta 2026
Vastaus yritykseltä URBAN SUNGLASSES
Hi Dear Naureen,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Vastaus yritykseltä URBAN SUNGLASSES
Hi Dear Christine,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Very professional service I liked the…
Very professional service I liked the item hence I bought 2 pairs
25. heinäkuuta 2026
Vastaus yritykseltä URBAN SUNGLASSES
Hi Dear Shafiq,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Vastaus yritykseltä URBAN SUNGLASSES
Hi Dear Pasqualina,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Great service
Although the glasses I ordered were returned, the team were super helpful with amazing communication
30. heinäkuuta 2026
Vastaus yritykseltä URBAN SUNGLASSES
Hi Dear Sophie,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Excellent service delivery within 2…
Excellent service delivery within 2 days, very good price as well
29. heinäkuuta 2026
Vastaus yritykseltä URBAN SUNGLASSES
Hi Dear Stephen,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Vastaus yritykseltä URBAN SUNGLASSES
Hi Dear Alphy,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Highly recommend Urban Sunglasses for…
Highly recommend Urban Sunglasses for their great customer service
Ordered Rayban Jackie Ohh to replace a much loved & well worn pair.
Delivery was fast, safe and item was well packaged and as described with manufacturers box & all authenticity certificates. However when I tried both pairs on there seems to have been a slight manufacture update. The seller communication was excellent and I was able to easily return product for free and received a full refund
4. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä URBAN SUNGLASSES
Hi Dear Emma,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Sent the wrong frames TWICE
I ordered a pair of sunglasses from them a few Months ago. They sent the wrong pair, the pair I ordered then went out of stock. They were very good in apologising, gave a discount code for a future purchase and said that if I order again I should message them to let them know so they can ensure that my order is checked properly at the warehouse to prevent this from happening again. I placed another order last week for the pair I initially ordered a few months ago and have received the same incorrect pair I was sent a couple months ago. Clearly their warehouse is incredibly disorganised
2. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä URBAN SUNGLASSES
Hi Dear Michael,
We sincerely apologise for this.
We completely understand your frustration, especially as we assured you that your new order would be carefully checked before dispatch. Receiving the same incorrect item again is unacceptable, and we are investigating this with our warehouse team to ensure it does not happen again.
Please contact us directly so we can resolve this for you as quickly as possible.
Warmest regards,
Urban Sunglasses Team
Ordered some ray bans and the company…
Ordered some ray bans and the company sent the wrong pair of sunglasses. When enquiring about returns/refund was asked if I wanted to keep the incorrect item with an additional 15% discount.
Initially this sounds like a good deal but actually did not make me feel like a customer who is valued in any way at all.
If the company genuinely wanted to correct things then offering the same discount on the original item and sending the originally ordered item straight away would be more appropriate and more acceptable.
Just sounds like they are trying to get rid of stock no one wants in a dubious manner.
Still awaiting the outcome of asking for a refund as they offered to send the original item but with no confirmation of timescales for receiving my original item which makes me think they didn't have any in stock when I ordered, hence they sent the wrong item hoping I would accept with the additional "goodwill" discount.
Interesting how goodwill only extends to keeping something you don't want and has no account for the delay and inconvenience ie yet another trip to a post office to return an item sent in error!
Curious if others have experienced anything similar?
Update on this after the response from urban sunglasses on this website. The company actually said they would correct the mistake by sending the ray ban polarised sunglasses I actually ordered and I indeed received a pair of sunglasses the next working day when this was agreed.
Unfortunately they again sent the incorrect pair of sunglasses which I had to return once again at my own Inconvenience for a second time.
It was at this point I had to tell them not to send me any more sunglasses and return my monies asap, which thankfully they did.
Just giving me my refund isn't good customer service. It's my right as a consumer and the very minimum any company should do in these circumstances.
Making the same mistake twice shows a lack of care in my opinion.
It indicates either a severe breakdown in their inventory management, fulfillment automation, or warehouse communication channels. Or perhaps someone just doesn't care, I suppose we will never know.
And interestingly there was no offer of 15 % discount and to keep the items the second time they got it wrong for the inconvenience I had been caused once again. I wouldn't have accepted it but you would have thought as the circumstances were the same as before it would at least be worthy of offering that!
I won't be using this company again and I would advise anyone thinking about doing so to think twice before ordering anything from their website. A really bad experience all round.
23. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä URBAN SUNGLASSES
Hi Dear Customer,
We are very sorry for the experience you have had with your order, and we completely understand why our initial offer gave you the wrong impression.
Sending you the incorrect pair was our mistake. The 15% partial refund was only offered as an optional way to save you the inconvenience of returning the item if you happened to like the pair you received. It was never our intention to encourage you to keep something you did not want or to clear unwanted stock.
Additionally, as stated on our website, our delivery time is 1 business day. This means that the item you select will be delivered to you the next day.
In the end, we issued a full refund, and the funds have now been credited to your account. If there is anything else we can assist you with, please do not hesitate to contact us.
We sincerely apologise for the mistake, the delay, and the additional inconvenience this has caused. We appreciate your feedback and will use it to improve how we handle situations like this in the future.
Warmest regards,
Urban Sunglasses Team
First class service
Purchased a pair of Ray-Ban sunglasses from this company and they were slightly larger than the ones that I was replacing. You can tell how professional a company is by how they respond to returns. I have no reservations about recommending them as the whole process was made easy and hassle free. First class old fashioned service 5*
16. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä URBAN SUNGLASSES
Hi Dear John,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Good product, good communication
Ordered a pair of sunglasses and they came quickly but received the wrong case. Contacted Urban Sunglasses and the correct case was sent out right away!
28. kesäkuuta 2026
Vastaus yritykseltä URBAN SUNGLASSES
Hi Dear Sam,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
A trustworthy site
After the initial order I was informed that the item was out of stock in the uk but it was available at their European wear house but would take 6-9 working days for delivery,unfortunately the item was delayed further by a day in customs .after custom clearance my order appeared on my Royal Mail tracking .my order arrived one day late but it was well packaged and arrived in perfect condition
27. kesäkuuta 2026
Vastaus yritykseltä URBAN SUNGLASSES
Hi Dear Stephen,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Vastaus yritykseltä URBAN SUNGLASSES
Hi Dear Ozra,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
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