Uproot Clean Arvostelua 

I placed my order on May 31st and was told shipping out in 3-5 days. There was no communication from the company that there should be a delay in shipping. I finally emailed on June 14th to check on the status. I did not get any response back but June 18th finally got an email with shipping information. Now waiting to see if it will be delivered today per tracking information.
Update-I did receive my order today so that is great. So I am changing the stars, but I am still not impressed with the amount of time and the fact I had to reach out before anything shipped.

Placed an order over three weeks ago, no communciation in terms of when the delivery will take place. Yet they are happy to take payment in a timely manner. Will be disputing the charge with my bank, Never ordering again!

3 weeks later and my order still has not been prepared. Like others, its been radio silence from customer support. So disappointed.

So far I have zero good to say about this company. I was immediately charged for my order but weeks later I have nothing but a tracking system that says ive had a shipping label. I've had zero response from a yone on the two emails ive sent trying to find out what the problem with my shipment is.so if I could just give an all around zero star I would. I realize things happen and they did send one email previously staring it "hit a snag" but nothing since. The lack of response to my emails is just bad business. I would ve much more forgiving of "snags"if they would simply respond. Poor customer service if just bad business. I will shop a store that has problems if they customer service is good but if its bad ill never shop there again.

Waiting for a month for shipment but the money has been paid. Also, I've emailed and use their customer service live chat and had no response. All I can find is "label created on June 3." No other information. I find this interesting since there is a line on their page that states "no delays!"

I placed an order Jun 5 and still have not received it. I have emailed twice and no response.

For now, I would not recommend Uproot Clean as the customer service is non-responsive and no order received.

I would give zero Stars if I could. I wish I had looked this up on trust pilot before I ordered. First, I got scammed into ordering more than I wanted. My order says label created. They don't answer emails. My next step is going to be disputing the charge because this is ridiculous.

Same here! Mine has been a month and a half. I’ll have to check again to make sure they didn’t take out again! It’s ridiculous how long it takes! Ordered May 11 2026 and as of June 22 2026 STILL NO PRODUCT! Makes one think it’s nothing but a scam.
Hope it’s worth it!
UPDATE: they did respond and it is in transit. Ordered May 11 and now new delivery thanks to the wonderful postal service (but it did ship late too ) is now June 25.

Ordered product May 25, 2026, and it still has not been shipped. It says a label has been printed. Big deal! Where's the product? After numerous e-mails, since no phone number is available, I am still left with no answers. This is the most frustrating purchase I have ever made, and if I ever receive my product, I can promise it will be my last order from this sham company!

Same issues as other complaints on here. I placed my order June 6. Two days later I got a notification of shipment. My order has been in the pre-shipment carrier awaiting package status ever since. I reached out to their team a week ago and heard nothing back. I just filed a report with BBB today. It's clear they are accepting orders they cannot fulfill. While they have been unable to send me the order I placed, they continue to spam me with emails trying to get me to buy even more from them.

Update: They gave me a partial refund. They did not communicate when I would be getting my order or what the next steps are. Honestly, customers should not have to beg companies to fulfill paid orders.

Update: I received my order today and the product is good. Exactly what I wanted and it helped me finally get all of my black lab's hair out of my beige rug in under 20 minutes. I don't think I would order from this company again since I don't think that customers should have to beg for their orders. However, I am happy with the item I received.

The product does not perform as advertised it does not dissolve per hair. No way to find my order without the order number or tracking number. No way way to contact the company.

I think I've ever only wrote one other review in my life. This company is so frustrating to buy from that I feel the need to write this review. I spent $40 on a product and paid extra for express shipping. A month later and it still hasn't delivered and USPS tracking claims they never received the package. I've sent several emails to Uproot for a refund and they never respond, even though they claim to have quick responses. Just save yourself the headache and buy a different brand from Amazon.

I love to say this was a great product but I can’t. The reason I can’t is it’s been two weeks and four emails and I have received no product and absolutely no response from UPROOT. I would NOT recommend doing business with this company until their customer service levels improve ( or should I say they hire a customer service team). I’m not even sure anyone is at this company that reads the emails, all they do is process you credit card payments.
Very disappointing!

** Update - After I posted this, I got a shipment update, so I am amending my post. They really need to work on their communication, but at least my item has shipped.

I have no idea if their product is good or not because it never shipped, and they don't respond to inquiries or have an automated service that lets you know they received your email. Terrible.

Ordered-The washing machine cleaner it took them a couple of weeks to ship it to me and then I never got it. It was delivered to the wrong address. I contacted Veho the shipping company and they agreed it was incorrectly delivered and told me to contact Uproot I I’ve sent them three emails. It’s been five days and so far absolutely nothing - not even a confirmation that I have tried to contact them . They have no phone number to call, and at this point I would never buy from them again.

I placed my order on May 22. It is June 19th and I still have not received my order. It took me writing and emailing their customer service to even get tracking and the tracking still shows it is in transit. This is a horrible first time buyer experience. I fully understand that the likes of Amazon and such have set a high bar for shipping standards, but even if this product were coming from China, it is unreasonable to make a customer wait a month to receive their order. Unacceptable!

As other reviewers have stated, there is no response from customer service when emailed, and my order has been in 'Pre-Transit' for 2 weeks. When paying over $70 for a product, I believe it is reasonable to expect transparency about long shipping delays and prompt responses to customer service, but this company has failed on both accounts. If they can't keep up with fulfillment, then they should stop accepting new orders. I don't have the means to throw money around on items I will never receive, and am frustrated by the experience with this company. Also interesting to note, there is nowhere on their website to leave a review, yet there a hundreds of positive reviews up on the site to read. How does that work?

So many bad reviews I felt like maybe I didn’t need to leave one. I made an order on June 3rd. It said expected arrival June 8th. On June 8th I got another email saying my order hit a snag in transit and they were looking into it. Haven’t heard anything since even after emailing their help email address. It is June 19th. This is ridiculous. This was something I bought on a whim and wouldn’t have if I’d known it would be this much trouble. Guess I’ll dispute it because they won’t let me cancel it since it was already shipped.

Two weeks post purchase, no shipment. First, it was Uproot not giving the package to the delivery company. When I reached out, I was informed it would be sent as a priority within 48 hours. Now, the company is stating the delivery company is at fault. In the interim, I have received no less than 15 emails about purchasing additional products. No thank you. I will be handling this with my credit card company. It's unfortunate because I really wanted to try this product. However, the lack of communication, transparency, and delays do not give me any other choice.

Never received the product so I couldn’t tell you how well it works. Order confirmation stated delivery on 3-4 days and to contact them after 7 days if you haven’t received your shipment. I waited 12 days and contacted asking about the order. Received no response. Waited again and followed twice with no response including no response to a request to cancel my order. Ultimately had to dispute the charges with my credit card company.