We have been using UpCloud for several years now, and they continue to impress us. Their support is consistently fantastic—always responsive and technically skilled, which gives us great peace of... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I recently moved my infrastructure from AWS to UpCloud, and I’m impressed. The management panel is incredibly polished and intuitive, making daily tasks much easier. What I value most is their transpa... Näytä lisää
Yritys on vastannut
I have been using their cloud service for last 3 months and it's been great so far. I really love the transparent pricing they offer, I'm not paying more than I calculated before I start with them.... Näytä lisää
Yritys on vastannut
Absolute trash! Had a web server on their website. Out of the blue they suspend my account. Meaning i cannot log in to the hub FORCING me to email them and get slow respones. Instead of ask... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Global cloud infrastructure to develop, deploy and manage applications with ease while keeping costs low and improving performance without compromising service level. Plans starting at €3/$3.5 per month!
Yhteystiedot
Aleksanterinkatu 15 , 00100, Helsinki, Suomi
- hello@upcloud.com
- upcloud.com
3,8
Hyvä
154 arvostelua
On vastannut 76 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 kuukauden sisällä
Kuinka tämä yritys käyttää Trustpilotia
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I am hosting an encrypted DNS server on their Singapore location
I've been with them for 8 months now. Have used their Singapore, London and Madrid locations. My previous providers were Scaleway, DO, Linode and AWS. I don't know the if it is the world's fastest cloud or not, but in my experience so far, the latencies are certainly low and haven't noticed any downtime. I've used the support a couple of times and they were friendly and helpful each time. I've reduced half a star for their firewall prices - $4.03/m is a bit much, and another half a star for the policy of having to deposit $10 to actually use their 'Free' credit - I can understand the need for verification, but they should be upfront about it. This tactic appears to be sneaky. Other than that, the experience have been positive so far.
27. tammikuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä UpCloud
Hi,
Thank you for leaving feedback on your experience with us thus far!
We're very happy to hear that the service has served you well and that our support team have been able to help out whenever needed.
When it comes to the $10 deposit and promotional credit, the deposit is required to remove trial restrictions on the account as our trial terms (https://upcloud.com/docs/free-trial/) are for a limited period and for limited services. We apologise if it seems like we're being "sneaky" as this isn't our intention at all. We feel that our trial period is a good way for our services to be tested but only the initial trial credit can be used during this period, promotional credits do require that a deposit be made to remove the restrictions. We've also noted your comments regarding the Firewall service, we'll keep this in mind going forward.
Again, we're very grateful for you taking the time to leave us feedback on your experience and should you have any further questions or comments, our support team are available via your Hub 24/7 to assist.
Kind Regards,
UpCloud Support
what is this
WTH is this, before i give notice if my account suspended they fast reply but i after notice my account is suspended, they late reply my email. omg i hate upcloud
16. tammikuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä UpCloud
Hi!
Thank you for taking the time to share your experience with us.
Our Technical Support team is available 24/7 via the UpCloud Hub or Email, however our Security Operations team are the ones responsible for issues like this so this may be where some potential confusion has been introduced, apologies for this.
Due to the nature of cases handled by our Security Operations team, the resolution time can differ. We strive to handle all cases as quickly and efficiently as possible, however sometimes due to additional information or investigation being required, these can take a little longer than the super-fast replies that you're used to from our Technical Support team.
If the issue is still outstanding and there is an ongoing conversation with our Security Operations team, please raise any queries with them there, otherwise, you'll be able to reach our Technical Support team via your UpCloud Hub or via email at support@upcloud.com
Kind Regards,
UpCloud Support
Bad support
Bad support, if there's anything dont expect much help from the support team.
29. joulukuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä UpCloud
Hi!
I'm very sorry to hear that you had a bad experience with our support team! Our team are available 24/7 via the UpCloud Hub (and via email on support@upcloud.com) and we'd love the chance to look into your case further to see what happened and put things right.
Kind Regards,
UpCloud Support
Suspended our account. No refund.
Suspended our account. No reason or warning. No communication. Support does not respond. No refund issued. Ignores request for a refund of money paid. Seems like a scam.
In response to Upcloud Support:
Your support team is not available 24/7. They have ignored 3 emails about why the account was suspended and if they intend to send a refund for the money paid. We cannot log in to the UpCloud Hub because our account is suspended - so you are wrong about that part too.
There is no other way to contact Upcloud. Always be wary of a company that doesn't list a phone number on its website - they've done that for a reason!
We will now need to raise a complaint with our credit card provider and get our money back that way. We've never had to do that before - in 13 years of business.
17. joulukuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä UpCloud
Hi, Francis!
I'm very sorry to hear that you've had a negative experience with us recently. This definitely doesn't sound like the service we push to provide on a daily basis, though I do need to note that we would never suspend a user's account for no reason. Whilst we can't go into the full range of reasons that an account may be suspended, the most common is for a violation of our Terms of Service. In these cases, we do provide a refund if requested and valid. Our support team are available 24/7 via the UpCloud Hub so if you have any unanswered queries regarding your account then please do feel free to get in touch as we'd love the opportunity to look into your case further.
Kind Regards,
UpCloud Support
Best customer service
Best customer service! Server performance is great to.
17. joulukuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä UpCloud
Hi, Martin!
Many thanks for your kind words. We're very happy to hear that our support team and server performance are to your liking! Do feel free to reach out via the UpCloud Hub at any time should you have any questions for us.
Kind Regards,
UpCloud Support
Non professional and rude support…
Non professional and rude support members. Don't even care about customers. The only thing they are best at is giving loss to their own business. They lack the ability to Know their customers. Worst and Rude people that is my latest experience. I would advice not to host your servers, they might ask for Ransom or delete your data. Who knows !
16. joulukuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä UpCloud
Hi, Salman!
Thanks for taking the time to leave your experience with us.
Whilst I'm unable to comment on your particular interactions with our team, this doesn't sound like the type of experience we strive to provide for our customers so if you were made to feel that we don't know or care about our customers, please do accept our apologies. If you had any particular issues that you'd like us to look into further, please feel free to reach out to our 24/7 technical support who will be able to assist with this (including any necessary escalation if required.)
Kind Regards,
UpCloud Support
Happy with UpCloud
One month with them, I dissapointed why didn't I moved long long time ago to upcloud. The server is super fast. I'm Indonesian (I use Singapore Server). Their realtime chat service always available, with average less then 2 minutes waiting time before operator reply me. Keep the good work.
11. joulukuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä UpCloud
Hi, Agus!
Thank you so much for your kind words! We're very happy to hear you're enjoying both our services in Singapore and our 24/7 technical support 👍 You already know where to reach us if you have any further questions, so please do get in touch at any time!
Kind Regards,
UpCloud Support
Take care of your payment card if you…
Take care of your payment card if you want to register with this hosting company. They take your payment card data on the web page secured only with simple SSL protocol without any known payment security protocol. You even do not know what payment processor they use. And more on that, who guarantee to you they do not store your payment card data on their side? Fully unprofessional behavior.
19. marraskuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä UpCloud
Hi!
Thanks for taking the time to leave feedback.
All of our credit/debit card payments are handled by our PCI DSS Level 1 (the highest available) compliant processor, Braintree. This information is publicly available on our website and the above has been true since 2013 (https://upcloud.com/blog/improvements-to-credit-card-payments/).
No card details are stored on our servers or processed by ourselves. I’m very sorry if you feel like this is unprofessional behaviour and if you’ve had any issues with our services or processes, I’d invite you to get in touch with our 24/7 support team via the UpCloud Hub or support@upcloud.com so we can look into this for you.
Kind Regards,
UpCloud Support
Do NOT rent servers from them
Do NOT rent servers from them, i repeat Do NOT rent servers from them!!! It a company that scams people on money in a very sneaky way.
I was renting a 16 vcore with 64 gb server and started to using it to develop some stuff. The apps i use uses some bandwith and cpu power, thats why i choosed a more powerful setup. After some hours in the middle of a session i got banned from the server and account. I was reaching out to the support and asked them why i got banned and they told me that they need ID and creditcard details.
I sent the details in because i didn't do anything illegal obviously. So i got my account back and when i tried to deploy my old one they did limit my cores to 2 cores only and i couldn't open it.
So all my money that i topped up with on the account was useless because there was i couldn't use such a weak compute. So i started to reach out to the support and after that the problems started. NO answers from the support, they ignored my messages. Sent Emails and told them that i am not doing anything bad according to TOS. They just blocked everything from me. No refund no nothing even if i topped up few days before the ban.
So now i got all my money stuck on the account with a useless server.
Do not sponsor these scammers
5. marraskuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä UpCloud
Hi!
Thank you for taking the time to provide feedback, though I’m sorry to hear that your experience with us was a negative one as this is not in-line with the service we pride ourselves on providing.
Our goal is to ensure a high performing service for all users on our public cloud offering and in some cases this does mean that unfortunately, we have to intervene when we find unacceptable use of services on our platform. We understand and apologise if we were not the right match for your use case, though if you were within our 30 day refund period then we would always provide a refund if you were outside of this, our support team would be happy to look into this to see if anything could be done.
Kind Regards,
UpCloud Support
highly recommended
Very fast and friendly Support! Very fast deploy! Good pricing!
2. marraskuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä UpCloud
Hi,
Thank you for taking the time out to leave us such great feedback! We truly appreciate it and I’ll make sure to pass on your comments to the teams.
Kind Regards,
UpCloud Support
VERY BAD SERVICE
VERY BAD SERVICE! They suspended my account for no reason and stolen my 10EUR what I topped up on the registration!
31. lokakuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä UpCloud
Hi!
Thank you for taking the time to provide us with feedback.
Sometimes due to discrepancies in the details used on an account on signup we are required to perform further verification checks to ensure that everything is in order and legitimate. If we’re unable to verify this information then we would need to work with the user to determine the next best course of action. Unfortunately in some cases this does mean that we have to suspend an account, though in most cases as these are sign-up discrepancies, the 30-day refund policy does apply. If you are outside of this window then feel free to reach out to our 24/7 technical support team so we can review your case for you.
Whilst I am unable to go into the details of how our internal processes work, we never suspend accounts just for the sake of doing so.
Kind Regards,
UpCloud Support
Very fast 5*
We moved from DO to UpCloud because DO had some serious speed issues. UpCloud has been great! Their servers are super quick and the customer support is good!
19. lokakuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä UpCloud
Hi,
We’re very happy to hear that the performance expectations of our services are being met for you! We pride ourselves on our high performing public cloud and our 24/7 technical support so it really is great to see that you’re getting the most out of our services.
Kind Regards,
UpCloud Support
Alternatively for Vultr and DO
Alternatively for vultr and DO, get free trial $25 with coupon code 9N2T73 for 3 days but with limitations including speed. Must top up $10 to clear limitation and get total $35 permanently in my account. Satisfy with performance and not get big issue until now.
30. syyskuuta 2020
Oma-aloitteinen arvostelu
Stay away from UpCloud
Stay away from UpCloud, they will randomly suspend your account without any warning and communication for stupid reasons and you will lose all your data. It's not worth the risk and their network speed is really slow too.
There are 100's of other provider heck I'll even use bluehost before using or recommending UpCloud to anyone, Stay away. You have been warned!!
6. syyskuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä UpCloud
Hi!
Thank you for sharing your experience with us, though do accept our apologies as it seems you didn’t receive the service you expected from us in this case.
Whilst I’m unable to go into the specifics of your particular case or our internal processes, do rest assured that we never suspend user accounts for no reason. The most common causes of account suspension are Terms of Service violations and not responding to abuse related issues. For these, we highly recommend that users are familiar with our Terms of Service (https://upcloud.com/terms-of-service/) and have up to date contact details within their UpCloud Hub.
Like I say, I’m unable to confirm exactly what may have happened in your case but our technical support team is available 24/7 to assist with performance and account issues so if anything does come up, you can talk with our team directly in the UpCloud Hub control panel.
Kind Regards,
UpCloud Support
Refund Refusal & Poor Customer Service
- We are 6 days outside of the initial 30-day window account opening window.
- Contacted support to get the remaining, unused balance refunded to our account as that is our money, not UpCloud.
- Support pushed back saying it's not possible, as it's in the Terms of Service
- We continued to discuss back and forth via email, support confirming that when an account is closed, the balance is absorbed by UpCloud, not returned to the customer. (Last time I checked, that's robbery, regardless of written policy.)
- Support's quoted response: "...If I am to offer any advice for your dealings in the future, demanding us to break the agreement because it suits you, will not garner any good will in any forum you seek. The rules are in place for a reason and will not be broken just because you demand it so. Please feel free to report or leave account open so funds can be used later. But if you want the account deleted, the funds will go away..."
- Then to top it off, we had auto-billing enabled for when the balance falls below a set amount, it would auto-debit the company account. The support team, took it upon themselves, to continue trying to cancel the account (which is what we asked for), which resulted in the balance hitting zero. So the balance we had was wiped out and then we were charged again.
- I had to request a manager twice in order to get some kind of acknowledgment of the request.
31. elokuuta 2020
Oma-aloitteinen arvostelu
The customer service is the worst ever…
The customer service is the worst ever I experienced in all my life. I describe my issue and asked for more information about their services. All I get is an 'OK' and break... When I asked for more information and asked them if it's a robot service I got links and even more links to take me to their website.
Pooja didn't answer my questions instead of transferred me to three other assistants but my question never been answered. I continued to ask Pooja when he came up after his 'OK' with an 'OMG' answer. I felt like he has no idea what type of services they are selling.
23. heinäkuuta 2020
Oma-aloitteinen arvostelu
Instead of providing value to me they…
Instead of providing value to me they restricted my account and demanded a $10 ransom. So I switched to vult.com and they gave me $50 credit to join them. Thank you upcloud for making stupid rules so i was able to find a better provider.
21. heinäkuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä UpCloud
Hi!
We appreciate you taking some time to provide feedback on our services.
From what you’ve said, it sounds like you had signed up for our trial plan which does indeed come with limitations which are linked to at the top of the page when you’re logged in to our UpCloud Hub control panel. The $10 deposit you mention is the minimum deposit required to utilise our services and with this, the trial limitations are removed. Our full trial details can be found at https://upcloud.com/docs/free-trial/ and if you have any questions, our 24/7 technical support team can be reached via your UpCloud Hub.
Kind Regards,
UpCloud Support
The service is amazing we are making a…
The service is amazing we are making a entrepreneurship project for videoclips and photography production portfolio and we are thinking about migrate our small data lake from the other server to upcloud servers because the fastest ssd storage technology is amazing
14. heinäkuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä UpCloud
Hi,
Thank you for your comments on our MaxIOPS storage product! We hope your project is going well and our 24/7 technical support team are available via the UpCloud Hub should you have any questions regarding our services for future migrations/plans!
Kind Regards,
UpCloud Support
Fraudsters with ambitious claims
I found this ambitious post where they claim beating DigitalOcean.
Sure I thought, let's give them a try. Promo I got gave me +$25 in trial mode. But hold on! What is this? "Trial mode puts several restrictions ...".
One of the restrictions is that you can get only the weakest instance, which won't give you the ability to put their claims on the test - not without paying $10 upfront just to get restrictions lifted.
Oh, just to warn you, if you ignore/miss this fact, when your trial is over they'll also delete all your data.
Anyhow, you don't get to use this silly promo credit (unless you pay).
Even if this is a legitimate company, they have a ridiculous business plan and policy.
7. helmikuuta 2020
Oma-aloitteinen arvostelu
Trustpilot-kokemus
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