Unistellar Arvostelua 278

I am impressed by the fantastic service which was delivered by the Unistellar support team.
In my case it was Anna who helped me and she did it in a fantastic, quick and very nice way!!
She did not only made a correct diagnose of my wifi problem but also helped my solving it.
I am very very thankful for Anna's help!!
Never seen such an excellent support!

This is simply the best customer service I have ever dealt with: fast, efficient, helpful, patient..... and very kind!
This customer service is a major asset for this telescope brand.
They helped me fix a broken piece of my tripod - everything back to normal, fast and easy!

I was having a mechanical problem with the telescope. Unistellar arranged for it to be picked up and ultimately delivered a new telescope. I was very impressed with this level of commitment to service.

I made a mistake. I failed to read the full description for payment options when ordering my new telescope and chose a method I was ultimately not willing to make payments with. The new scope had already been ship when I contacted Unistellar Customer Service. They (Anna) worked with me to cancel the original payment contract, (re) purchase the scope directly through Unistellar and not have to return the already delivered product. Most companies would have considered this to be a purchase with return and a new purchase. Through Unistellar's thoughtful and diligent efforts I was saved several weeks delay due to my error. By the way, this was an upgrade from my original EV1 to a new Equinox and the Improved image quality is fantastic. I highly recommend the newer scopes because of their capability to incorporate the new software updates. Images are sharper, detail I so much deeper and the new addition of color to the software was worth the upgrade.
DEW Myrtle Beach, SC, USA

Un pied de mon télescope Equinox d'Unistellar a cédé début Juin 2024 et mon télescope est tombé. Une panne s'est déclarée, et plus moyen de m'en servir J'ai demandé le 18juin 2024 une réparation a Unistellar (hors garantie, même si mon télescope n'avait que 18 mois, mais c'est normal) J'ai envoyé mon télescope, et je l'ai récupéré fin Aout avec une facture de 650€(480+85 expédition). MAIS la panne n'est pas réparée! Je signale, et la réponse est que le service technique*veut bien, gratuitement refaire des test*(qu'ils n'avaient pas fait? !!). Nous sommes le 27/09, et j'en suis là! J'attends les instructions pour renvoyer le télescope.
Que dois-je penser de ce service technique?
Je n'ai plus d'espoir

Nous avons contacté Unistellar pour un problème sur notre télescope. Ils nous ont changé d appareil dans un délai très rapide. Nous sommes très content du service après vente.

I discovered the smart telescopes with Unistellar. At first you are amazed by what you see. But after a while you get back to earth and realise there are (much) better products out there.

I had an evscope2 - quite expensive. We re talking 4700eur + solar filter 250eur.. it's a nice and impressive piece of equipment, qualitative but don't think about walking around too much with it.

First, the set up. It's much simpler than an old school telescope but it's also not that simple.
You need to do the focus manually with the Bahtinov mask (look for a start before) and every month or so do the collimation (which is not easy at all - I got it perfeclty right only once).

Then you start looking for a target and observing. It's quite nice for the Sun, the Moon and the biggest planets (Jupiter/Saturn can guess the rings) and a few of the most famous and visible galaxies and nebulae but for the more faint ones, forget about it. You will have to stay for hours and hours on the same target before even starting to see something.

And even for the easy targets, the resutls isn't really great. Pictures are quite low quality and pixel-ly. Very very far from the images they show you on the website that are all post-edited by pros.

Then, the eyepiece that you get on those ''expert'' scope are just a useless gadget since it shows a digital image, the same you see on your smartphone/tablet and if by mistake you touch the scope when watching, you can restart your observation.

I got very frustated as when I finally got the collimation right (after almost a year of use), they implemented some awful updates that created a lot of gradients on all the pics... luckily I managed to resell it fast and find a much better product with the competition.

If you absolutely want to go for a Unistellar scope, go for the basic Odissey even though it is still quite expensive, especially versus some competitors: Vaonis or Seestar particularly. You will get very decent images after only 15-20 minutes. All is automated and they are quite cheaper. And you can travel with those..

My advice: check the smart scopes available on the market, join the Insta/facebook groups of each brand and check images.

To quote an online review that matches my opinion quite well:
''’ve found the Unistellar eVscope 2 to be essentially an overpriced, low-quality device that has certainly disappointed me. I feel its marketing seems intentionally designed to target and mislead individuals with little to no knowledge of astronomy or telescopes, and it misrepresents fundamental aspects of how telescopes function and the performance one can expect from the product.'''

tres bonne prestation du SAV UNISTELLAR, rapidité et efficacité

Possesseur depuis bientôt 1 an d'un eVscope2, je suis très satisfait du matériel de la qualté des imges et photos numériques. L'attrit principal pour un amateur est à mon avis la fonction GOTO qui permet de s'affranchie des complexes réglagles de localsation, d'autant plus que la precision du GOTO est excellente.

En plus d'avoir un matériel top, surtout pour un débutant comme moi. Le support après vente est extrêmement réactif et très agréable.

There was a strap on the backpack which ripped (not completely, but obviously it would come completely loose with the next usage). Replacement was sent quickly and so I am happy with this service.

Mes interlocuteurs ont parfaitement compris la situation exposée et ont apporté une réponse rapide et pertinente. Très bonne qualité des échanges de messages.

Propriétaire d'un evscope1 depuis 3 ans, je suis très mécontent de cette entreprise française qui n'a aucun respect pour ses clients. Depuis quelques mois, une mise à jours avaient totalement dégradée la qualité des images. La communauté des utilisateurs avaient très vite fait remonter le problème mais rien du côté d'Unistellar. Mais à force de râler, il y a quelques mois on nous apprend qu'une fantastique mise à jour prévue en octobre allait régler tous les problèmes et même améliorer très fortement l'expérience utilisateur. Mais très vite l'on a appris que cela ne concernerait que quelques modèles. Donc nous,avec nos "vieux" télescope (4 ans pour le mien et même 2 ans pour d'autres propriétaires), n'avons qu'à nous taire et accepter de n'avoir plus aucune amélioration. Cette entreprise n'a aucun respect pour ses clients.

Réponse rapide et claire à la demande formulée.
Réactivité suite à un retour de marchandise

Unistellar's customer service is stellar (no pun intended). I have bought several telescopes over the years. I needed support, parts replaced, and telescopes maintained. Their response time is excellent, and they make every effort to answer questions and work things out in case of problems with my telescopes. I highly recommend them.

Contactée à plusieurs reprises pour des problèmes techniques liés à mon manque d'expérience du fait que je découvrais petit à petit la prise en main de mon evscope, l'assistance a toujours été prompte à me répondre et m'a fourni la solution adaptée. C'est très plaisant de sentir une telle disponibilité et une aussi grand amabilité !

I had an issue with software and they provided suggestion for workaround , then they resolved issue.
The support responded timely and with competency.

Après un problème matériel le sav en ligne m'a très aimablement proposé une méthode simple de réparation qui a fonctionné.

Unistellar is first of all an outstanding product. The image quality and ease of use is out of this world (punt).
In addition, their customer service and support will do what’s needed to make sure you have the best experience.
Totally trust the company and enjoy the product.