Uniqlo Arvostelua 

I was never a fan of Uniqlo. They do have some good pieces, but their delivery and return policies are extorsionate if you live far from the stores.

Yesterday, however, I decided to bite the bullet since I needed an item and knew the size (unless they have changed parameters, have not received it yet).

I then found another issue: their site is so user unfriendly I nearly give up.
It is random and dodgy.
The store locator link only appears in certain pages, if there are no stores near your post code it tells you ¨no results¨, instead of showing where on earth you can find one.
Finding other information, like delivery prices, is also difficult.
I still do not know how much you have to pay to return an item but remember there is a fee.

Today I got a message saying my order is ready to pick up and that I have to show the code ¨obtained from the link below¨.
There are two links and NONE leads to the code, which is not attached either.

That code, as a matter of fact, is nowhere. Later on they sent a invoice with a ¨shipping ID¨…. Is that the code?? I cannot risk going across town to pick up something to then be told that is not the one.
But of course their FAQS and chatbot are useless and by the time I was offered to talk to an agent I found out it has to be after 11am on Saturdays.
Seeing the low ratings these people have I now regret having bought anything at all.

Honestly a Pound Store has better CS!!!

The worst aspect of online shopping with Uniqlo is their returns policy. You cannot return online orders in store, they must be returned by post and a charge is deducted. You can exchange in store but only if you spend an equal or higher amount. If a customer has taken the time, money and effort to come into store, to be turned away without a refund or even credit note is poor customer service. The stores must send and receive items all the time - alongside better service, to accept store returns would be more efficient and environmentally friendly.

The online shopping experience is not great itself - misrepresentation of colours, duplication of products with different size availabilities, size chart can be hit and miss, and such.

Overall, though there is occasional inconsistency with quality, Uniqlo is great for solid basics - but I wouldn't purchase online again.

My first order with Uniqlo arrived in early December . One item was not received. I pursued the matter for three weeks. Initially I was told I’d be refunded. Now I’ve been lied to by telling me the order was fully processed. I’ve paid for something I didn’t receive. That’s theft. What low standards. Be warned! Avoid!

I have purchased many things from Uniqlo in the past, but never again, it is almost impossible to make a return for an online purchase, I have spent at least 3 hours + trying, I am very disappointed in their customer service. DO NOT BOTHER TO PURCHASE ONLINE FROM THIS COMPANY

I placed an order with UNIQLO UK and when the parcel was delivered, one item (trousers) was missing from the package.

I contacted customer service immediately and explained the situation clearly. Despite my complaint, UNIQLO stated that their internal checks show the item was packed and dispatched, and they refused to offer either a replacement or a refund. They then claimed this was their “final decision” and that they could not assist further.

Under UK consumer law (Consumer Rights Act 2015), the retailer is responsible for ensuring that all items in an order are delivered to the customer. Internal logistics records do not override a customer’s statutory rights, especially when an item was clearly missing on delivery.

This experience has been extremely disappointing. I expected better customer care and accountability from a brand of this size. I am now forced to pursue a chargeback through my payment provider.

I would not recommend UNIQLO based on this experience.

J’ai acheté 2 doudounes Uniqlo, confiant en la qualité de la marque.
Totale déception: les coutures laissent passer des petites plumes partout qu’il faut sans cesse enlever. Cela fait vraiment vêtement négligé.
Je déconseille vivement: rapport qualité /prix franchement mauvais

Your personeel is rude today, we are picking things for trui and joggers and this personeel giving us rolling eyes 🙄. She’s never ask if we need help. I am a valued customer since that you had opened in amsterdam. I even become a member in your app since i love your clothing. But today on a tweede kerstdagen and this what i experience from you!!! So disappointed!!!

Guter Kundenservice

I placed a large Xmas order for £550 and a £79 cashmere jumper was missing. The company is saying they have investigated and everything was correct packed and therefor I am not entitled to to a replacement or a refund. I have spend a further £300 with the company over Xmas and to be treated so badly with no recourse is unacceptable. I feel like They are basically inferring that I am lying when I report that no jumper was received as their processes are so stringent!!

Une cataaaaa ! J'ai effectué une commande via leurs application j'ai payé une livraison express ! Sa a était loin d'être express... Puis j'ai mis la livraison à mon adresse et pas a un point relais bas ils ont décidé de le mettre dans un point relais je ne peut me déplacer malheureusement seul de mon domicile en France dans la zut vous m'avez mis j'aime beaucoup ce que cette marque fait mais juste pour le service client je ne commanderai plus chez eux ils ont pas de mail pour les contacter ils ne répondent pas au téléphone es normal ? J'ai jamais eu de problème et je commande beaucoup bas avec Uniqlo c'est la première et dernière fois

Horrible service here. I wanted to do a return for an item that’s not fitting and was told I have to cover the return shipping cost in full from Austria (19€) and 3€ will be deducted additionally once the item has been received. And this after I already paid 6€ for shipping to receive my order. This is just ridiculous and I will never order with them again.

I’ve always had great experiences shopping in person at Uniqlo, but my recent online order was extremely disappointing. Since my town doesn’t have a Uniqlo, I ordered online during the Black Friday sale. When the package arrived, none of the items inside were mine; it was completely children’s clothing.

I contacted customer service, and was told I needed to return all the incorrect items before I could get a refund, and that they would not be shipping out my original order. The items I bought were on sale when I ordered them, but not anymore, and the only compensation offered was a $10 coupon.

After I expressed how frustrating it was to have to go out of my way to return items I never ordered, someone emailed back saying they would “try” to ship me some of my order, but many items were now out of stock. Then they listed two items (an XS turtleneck and HeatTech gloves) that also weren’t from my order at all. It honestly left me confused about how they were having this much trouble identifying the correct items.

Overall, this experience was incredibly frustrating, and it has made me hesitant to order from Uniqlo online again. I just wanted the items I originally purchased, and instead I’ve spent days trying to sort out mistakes that weren’t mine.

I ordered 2 jumpers through klarna and the order was cancelled.
So I spoke to customer service and she said it was unfortunate but to try again, which i did.

Looked at the app to see what was happening, I now have duplicate orders and been charged twice and still no refund on the cancelled order.

They are saying I made the 3 orders myself (I did 2 as 1 was cancelled by them)
Asked to cancel the order and they refused.

I know have 2 pending klarna payments, and 4 duplicate jumpers on the way!!
They said to give the extra parcel back to the courier but no one waits about,they drop and go.

Then on top of that they will charge me 2.95 to return the parcel at their mistake, which i might add they are blaming me for

this is a completely overrated brand. Their customer service doesn’t work, it takes forever to reach anyone. Their products are also very low quality. Two of the bags I ordered arrived stained, which is totally unprofessional! Never again!

Believe it or not I managed to return a set of car keys in a parcel returned back to Uniqlo. Thought there was no chance of getting them back but somehow they managed to locate them and are now returning them to me.
Thank you Uniqlo!

Waardeloze klantenservice, die bij garantieclaim politie inschakelen.

Ik heb cashmere handschoenen gekocht voor EUR 40, na 40 minuten gebruik op de fiets viel er een gat in. Dus binnen 2 dagen na aankoop naar de klantenservice. Die wilde niet ruilen en ook geen geld terug. Ik gaf aan: zo werkt het niet, nederlandse wet zegt 6 maanden garantie. Dat wilden ze niet horen. Na 5 minuten discussie wilden ze me weg hebben, belden ze de politie. Uit de winkel gezet door de politie. Koop hier niet! Oplichting.

Awful customer service.
I bought a pair of leggings and the seam is coming apart. I have written to customer service numerous times, provided everything they have requested - photos and original receipt and emailed constantly for a month and still no further forward for a return or exchange! Would never purchase from this company again! Shocking

Koop hier niet! Hele slechte voorwaarden, voor alles moet je bijbetalen als je wilt retourneren en als je naar de winkel gaat is het zeer slechte service! Ook als ze komen met gratis tote bag, ontvang je die niet. Puur marketing truc om te bestellen of naar de winkel te gaan. En de kwaliteit van de kleding is echt shein kwaliteit! De goedkoopste cashmere en katoen kwaliteit die ik ooit heb gekocht, want dat voel je!

Terrible Customer Service! Ordered a lightweight Autumn/Spring puffer jacket last October. I was initially pleased with it though I did note the rather flimsy zip at the time. I wore it intermittently over the winter and put it away in April. When I got it out again in the following October, the zip broke on first wearing...a month inside the 12 month cut off point for faulty goods. Well, Customer Services were having none of it; rejected my claim for redress because I had removed the Care Label! Then, after they twice 'reviewed' it, again rejected my claim for a replacement or partial refund, because it was 'just wear and tear'! Despite me repeatedly reminding them of UK Consumer Act 2015 which says goods should be 'fit for purpose' even if beyond the 12 month period, and reminding them that I had actually only worn it for 3-4 months, they refused to budge. This item was bought to replace an M&S one that had lasted 5 or 6 years! So, my only redress is to publicise their shocking service (one star only) and try CA when I get time. Not what I expected from a suppposedly 'quality' retailer.

This was definitely one of the worse online shopping experiences of my life.

Purchased a birthday gift 2 weeks before the date and never received it! The tracking isn't moving and they won't refund me! I am still waiting for my money and now I have to buy another gift!!!!!!!!!!!! Only way to contact their CS is via Live Chat, no number! Terrible service.