Ultahost Arvostelua 869

be careful this is scam company , i order vds on 25/7/2025 after i received CPU & memory is very high without any operation i canceled the server after 15 min , they don't want give me refund ! SCAM company

My website contained a few pages criticizing the behaviour of someone who sent a DMCA email to Ultahost. Ultahost then terminated my services and denied all requests for a refund, even 8 days after the start of the service. Ultahost therefore reacted with what appeared to be, legal paranoia, and no desire to promote freedom of speech in the slightest. The VPS in South Africa was too slow in the network bandwidth/file transfer speed, often reaching as low as 50KB/sec, which I think was due to congestion somewhere along the line from there to my 1.2 Gig FTTP home network connection in the UK. The VPS in Switzerland was fast however.

I was refused any refunds even though my circumstances satisfied the requirements on their cancellation and refund policy page.

Their sales person simply invented a new rule: you have to have an active monthly billing cycle. Dishonest and deceptive.

I wanted to like Ultahost however it was unfortunately below average in performance on this occasion. I hope they continuously improve as they clearly have the technical capability, they only need the management desire.

James

DON'T BUY FROM THEM. THEY HAVE THE WORST IPS EVER ON THEIR VPS.

THEY ARE SCAM.

I used Ultahost for hosting an Ark ASA server. The server was very stable during my entire period of using their services. When reaching out to customer service and opening tickets, they were always very quick to respond and were very helpful. Ryan Brandon, Roland Smith, and Samuel Hall were the three Customer Support Staff members that I dealt with the most. Reasons such as how to manually roll back my server without having to open a ticket each time and assisting me with finding which add-ons I had installed which were preventing me from seeing the game on the main menu page. So thank you again to those staff members. I will happily come back to use Ultahost services again.

I cannot recommend Ultahost enough! From the moment I signed up, the level of service and support has been nothing short of exceptional. Special thanks to Thomas V. Elbrus, who assisted me personally—his professionalism, clarity, and dedication made everything so smooth and stress-free.

And it doesn’t stop there—Simon Madsen, Davis Nevin, Paul Hill, and Justin Smith have all provided amazing support along the way. Their consistent assistance and genuine care truly make you feel safe and valued as a customer.

Unlike many providers who take days to respond, Ultahost replies within minutes, always ready with clear explanations and real solutions. They make sure you fully understand what’s going on, offering the kind of clarity and reliability that’s rare in this industry.

Thank you very much, Thomas V. Elbrus, for setting the IP address for our VPS.

Thank you Harry Clark! This admin helped me to setup my site, thank you for everything

Great experience with Eric Smith. Very intelligent & quick. Thanks for your help.

Thank you so very much, Eric Smith!

You resolved my VNC connection problem and I am so grateful to be able to login again!

Best regards,
M. Bijlhout

The support team have saved my life today working diligently for hours to restore my files and databases. They did a great job. Ultahost support is always amazing, and never fails their clients.
Special thanks to:
Alex Cyan and Nelson Varghese

These guys are awesome! Thank you for everything guys! Highly recomended!!

I was experiencing very high ping when connecting to my Palworld server hosted in Singapore through UltaHost. After I shared a traceroute with them, their support team quickly noticed that my connection was taking a strange route through Japan, the US, and Australia before reaching Singapore.

They explained everything clearly and pointed out that the problem was with my ISP’s routing — not their server. They also suggested using a VPN to bypass the bad route, which actually fixed the problem. Now I get great ping and stable performance.

Really impressed by how professional and helpful their support was. Highly recommended!

Unable to investigate abuse report properly, thier message abuse report running ponzi hyip phishing if request thier response.
We have received your report; however, please note that we are unable to process or act upon abuse reports submitted from personal email addresses such as Gmail, Outlook, Hotmail, or similar services.

Unfortunately, this report has been disregarded as it was submitted from a personal email account.
To ensure the legitimacy and traceability of all abuse submissions, we only review reports submitted by verified entities or organizations using official business or institutional email domains. This policy helps us maintain an effective and secure abuse handling process.

If you are representing an organization, please resubmit your report using an official email address and include all relevant evidence to support your claim (such as full email headers, URLs, screenshots, and a clear description of the issue). Once received, we will be able to proceed with the appropriate investigation.

Thank you for your understanding and cooperation.

Best regards,

Best Offshore Hosting and the Best support team to help you.

Team Member Thomas V.Elbrus helped

very good patience and outstanding knowledge

I’ve been working with WordPress for over 7 years and have handled 250+ projects on every kind of hosting—shared, VPS, dedicated—across SiteGround, IONOS, AWS, Lightsail, you name it. UltraHost’s shared hosting? Easily the worst I’ve ever seen.

Their servers are a joke. The specs they advertise are completely misleading. Just uploading a single image triggered a 500 error. A simple plugin update would spike CPU usage through the roof. It’s like the servers are running on 100MB of RAM from a decade ago.

And don’t get me started on their support. Incompetent, dishonest, and rude. They dodge issues, refuse to acknowledge clear problems, and show zero professionalism. I raised tickets from day one—and every single one was a fight. No resolution, just deflection.

I finally gave them one last shot by trying their VPS. Let’s see if that actually works. But as far as shared hosting goes, never again. I wouldn’t recommend this service to anyone—not even my worst enemy.

Total disaster of an experience. I’m drained just writing this. I’ve already asked for a refund. Let’s hope they get at least that part right.

Wow, I have not seen a support service as this. Exceeding customer expectations is what i just experienced with Harold Burgess. He was kind, proactive, and careful with my request.
Thanks to the entire support team of UltaHost.
Cheers
Dr. Michael David

Their hosting is super fast, reliable, and powerful – perfect for any serious website or app. What really sets them apart is the support team. They're not just helpful, they’re true experts who go above and beyond. Huge thanks to Alexis Gardner, who was incredibly helpful, patient, and professional. Highly recommend UltaHost for anyone who values both performance and professional support! 💯

The one word review
HARY JOHNS, Marvelous support and patience, He proved to be a true support person.