Ultahost Arvostelua 869

I canceled my hosting, but they are still trying make me pay every month. Scammers.
EDIT: You have my email address, because yesterday your support answered me "we will not refund you". I made a dispute with my bank and I will go to the police if I don't win the dispute.

I had a great experience with the support team at Ultahost, especially with Bruce Taylor. He responded quickly, understood my issue immediately, and helped me fix problems related to backups and server access without any hassle.

Everything was handled professionally and efficiently, and communication was clear throughout the process. He even followed up to make sure everything was working properly.

Highly recommend their support — fast, reliable, and very helpful. Thanks again, Bruce!

Unfortunately, my experience with Ultahost was not good at all. The VPS I purchased was completely inaccessible from Iran, and even after providing full network tests, the support team stated that the issue is at the country level and there is nothing they can do. They also mentioned that changing the IP address would not solve the problem.

In the end, the only solution they offered was to use a VPN, which makes the VPS practically useless for real work. Overall, the service was not usable and the support could not resolve the issue.

They terminated my hosting just few days of suspension without notice or waiting for a month as others do, making me lose my data and they said there's nothing they can do about it

I won't recommend this to my enemy talk more of a friend

very bad support , i changed my domaine name they deleted all my progress and took 3 days just to make them understand to backup my progress they cant even understand , specially an operator name Russell Hillman !!

création de compte impossible, de plus fastidieuse. support nul et aux fraises.

No lo recomiendo en absoluto. Me vendieron un dominio que estaba en una lista negra y me lo suspendieron sin pruebas, dijeron que estaba haciendo spam cuando ni siquiera había creado un email.
Os aconsejo que no lo contratéis nunca

very very bad. I got hacked multiple times. Do not use this service...
I have an account and have 3 virtual servers. All 3 of them hacked multiple times

I bought a VPS Business plan that explicitly advertised DDoS Protection. They never activated it. My server suffered an attack, taking down my clients' e-commerce sites and my whole agency infrastructure for hours. Support admitted they never installed it (Ticket #369500). Now, instead of compensating for their SLA breach and false advertising, sales agent Lucy Levine offers a $2 discount. Unacceptable infrastructure for serious businesses

Multiple servers and I've had a great overall experience. They have been reliable for me in CH. I would avoid the starter tier for VPS hosting as it's just not powerful enough and the port speeds are slow. But Business Tier and up the speeds are far better and server specs can at least handle multiple services.

I would not recommend this hosting to anyone. They are already openly saying that they don't care about you and want to move to another hosting service. I do not recommend dealing with this company. It was better before.

READ THE FINE PRINT. I would give a zero if I could. Signed up for shared windows basic hosting for my nonprofit after chatting with support to ensure that they could meet my needs. After TWO DAYS, discovered that they could not give me access to my database (something I had asked about in the chat). So I was informed by chat that I could cancel for a refund. After not receiving it, they now tell me that because I signed up for a biennial plan (WHICH IS THE DEFAULT ON THE SALES PAGE, no mention of non-refundable, says "cancel anytime") I was not eligible for a refund but they could give me CREDIT. Useless to me as they can't support my website in the way I need it (already found another host who does). In addition, they gave me WRONG information several times during the process of trying to get my refund. I would not touch this company with a 10-foot pole. Very dissatisfied with my experience. Don't make an expensive mistake, make sure you know all of the details before you buy. UPDATED: ultahost is happy to give me a credit balance for their services. WHICH DO NOT MEET MY NEEDS. So it’s a wasted gesture. Not a solution, sadly, and gives lie to the advertising on multiple review sites for “Money Back Guarantee”. That apparently only applies if you choose the most expensive month to month plan. I work for a non profit, not likely that I would do that. This is all over less than $300 by the way. You’d think they would want to refund fully but it’s against their “rules”. Their reply is another confirmation that they don’t actually stand by their marketing and are relying on the fine print that you gave to know to look for.

I want to let you know that your company is extremely evil, and the malware you spread in the name of servers will eventually come back to harm you. Karma will catch up with you all someday. Very wicked people.

**Update 12-03-2026**
They have since clarified that only basic DDoS protection is provided, with no DDoS protection specifically tailored for game servers. Therefore, the "Advanced DDoS Protection" advertised on their website applies exclusively to European locations.

If you require DDoS protection for a game server, they suggest using third-party services such as Cloudflare or DDOS-Guard, and have offered to assist with the setup.

To summarize — the information displayed on their website is incomplete. Please ensure you clarify all details directly with their support team before making any purchase.

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**An Unreliable and Deceptive Service — False and Misleading Information**

**Inaccurate Information from UltaAI and the Website**
The information provided through the "Chat with UltaAI" feature and displayed on their website is unreliable and misleading. When I inquired about DDoS protection for my Dedicated Server via UltaAI, I was told that DDoS protection was available and fully supported. However, when I was actually hit by a DDoS attack, no protection was provided. Upon raising a support ticket, I was informed that DDoS protection is only available in Europe — not at the Singapore location. This critical limitation is not disclosed anywhere on their website, which continues to advertise "Free DDoS Protection" without any mention of regional restrictions. This information is only revealed through a support ticket — the sole channel where an accurate answer can be obtained.

Their support team ultimately advised me to seek third-party DDoS protection as an alternative.

**Wrong Server Specifications Delivered**
I subscribed to a Gaming Dedicated Server in Singapore with the following specifications:
- Ryzen 9 7950X3D
- 64GB RAM

However, the server I received was an EPYC machine with lower specifications, with no prior notice whatsoever. After filing a support ticket, they replaced it with a Ryzen 9 9950X with 128GB RAM. I will say that their support response time was relatively prompt — which is perhaps the only positive aspect of an otherwise disappointing experience with Ultahost.

**Conclusion**
I strongly advise exercising caution regarding their advertised features. Always verify directly through a support ticket before making any payment, and do not rely on UltaAI for accurate information. If you are looking for a gaming dedicated server with DDoS protection outside of Europe, I would recommend avoiding this service entirely.

I used Ultahost for some time until I ran into a serious issue.

Due to problems on their data center side, three out of four of my websites immediately disappeared from the control panel. When trying to open them, someone else’s site was displayed. The databases stopped working, and the websites completely ceased functioning. Support responded that the issue would be resolved soon, but the outage actually lasted several days.

As a result, one of the sites eventually started loading, but it still does not work properly — the previously configured cron jobs no longer run. The other sites are still malfunctioning: one shows a 404 error, and two display an “Index of /” directory listing, indicating that the issue was never fully resolved.

Such a prolonged outage has seriously affected the SEO and the trust of my visitors. Migrating the websites to another hosting provider during the downtime was also impossible, as the databases were unavailable at that time.

As compensation for the more than three-day outage, I was offered one month of free hosting.

In my opinion, this compensation is clearly disproportionate to the severity of the incident.

Unfortunately, this experience left a very negative impression of the reliability of the service.

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Update: It has been 5 days since my websites stopped working, and they are still not functioning. Both support tickets I created were simply closed, even though the issues remain unresolved. The managers only refer to their terms of service, claiming they are not responsible for anything.

Offering one month of free hosting for websites that still do not work sounds like a mockery.

Think carefully before using this company’s services.

UntaHos hat mir heute plötzlich und unerwartet Geld abgezogen, obwohl mein Gameserver längst deaktiviert ist. Zudem sollte er eigentlich weiterlaufen für den von mir bezahlten Zeitraum. Aber direkt nachdem ich vor paar Wochen den Server gekündigt habe (dafür muss man leider eine Anfrage schicken, man selbst kann ihn leider nicht kündigen, so wie es in der Steinzeit üblich war) hat UntaHos sofort meinen Server nach Zustimmung meiner Kündigungsanfrage beendet und meine Zugangsdaten gesperrt. Darin (und nur darin) sind die echt schnell.

I recently had to manage a complex DNS migration to Cloudflare for my domain, and the support I received from UltaHost was top-notch. In particular, Anderson Coleman was incredibly helpful, professional, and patient. He guided me through the technical steps with precision, ensuring my email services remained perfectly functional. It’s great to know I can count on such skilled professionals. Highly recommended!

worst hosting ever
i tried twice, the vps is not stable, it keep going offiline