ScoutGuarding IT Arvostelua 

***update***
Almost 2 weeks of having my money and I still don’t have a working camera up and running. Camera gets very hot, no sound despite following all instructions and says motion was detected in feb 2020. Is this camera second hand?
I specifically agreed to take delivery of this camera when I was already livid about service on the understanding that if I had technical issues or faults that it would be dealt with immediately.
Surprise, surprise nothing is being dealt with and still this company is uncontactable.
An email was sent over a day late which sorted nothing and is just further delay.
This company just uses delay tactics to keep customer money.
You will not get through to this company. So don’t purchase from them.
I’m sick to death of these companies taking advantage during a pandemic and trying to hide behind Covid as their excuse. If they can’t provide customer service then they should’ve sell.
I will now be escalating to the bank as well as PayPal and contacting rogue traders.
I’ve seriously had enough.

****update***
Back to 1 star as still no call regarding no sound on camera, camera very hot and split window.

***update***
I have now received my order.
The instructions are not great at all and no instructions were included on how to set up the bird box.
But they did send them over on email.
One of the windows I had screw in (no screw hole in the wood) has split so I need to speak to them about that.
All in all, I’ve not had a great experience but mainly with communication and frustration of not getting to speak to anyone.
I did explain that spending large amounts of money, not receiving orders on time and having no way to contact them is leaving customers no choice but to leave terrible reviews and contact PayPal.

They deserve zero.
Took my money over a week ago.
Website claims 3-5 days delivery.
Order not received.
No reply to emails.
No reply to social media posts
No return call after voicemails left
Can’t get through on phones.
I don’t believe they’re really trading.
Escalated to PayPal and trading standards.
I don’t believe it’s legal in this country to take money for goods and then make it impossible to contact anyone or provide customer service. AVOID

I ordered my camera in the first week of January for my father’s birthday on the 14th. It’s now the 28th of January he was so looking forward to his present, now I am beginning to wonder if they have gone bust. Please can you sort this out

Firstly I would like to start with a positive the bird box & camera are of really fantastic quality & look forward to setting it up with hopefully great results. We had to wait a bit longer than stated on the website due to stock issues. The reason why I gave a 3 star was due to feeling frustrated because of the lack of correspondence, although they do get back to you when you contact them but feel they could have kept you more up to date with what was happening with your order, if they had then I would have given them more stars as the bird box/camera is so nice. Please don't be put off with the negative reviews, the items are well worth waiting for. I understand we are all struggling with our current situation (covid) and am sure this had an impact on stock & deliveries which then effected the customers orders with delivery delays. I must say when my delivery arrived they had put an apology in with a box of chocolates which was a lovely touch

A representative from UKWC, Anna, was very helpful in guiding me to choose a suitable camera on behalf of an elderly neighbour. My neighbour then ordered that camera.
Unfortunately, after over 3 weeks, UKWC realised that they had run out of that particular model, but got in touch, offering a superior model for the same price. We accepted that offer and UKWC also included a 16GB SD card. The camera arrived promptly.
Unfortunately, the camera did not work at first, but I was able to get a software update from Browning in the USA, which fixed the problem quickly. That was good, but I'm not sure why the software hadn't been updated before delivery. This was not UKWC's fault!

Ordered a birdbox with camera. It took a few days to arrive but before Christmas that is hardly a surprise. Good product, managed to get it setup and working. Now we wait to see if anyone will nest in it.

Once I had decided what to buy my son for Christmas, I decided to look on Wildlife cameras site. I was amazed their was so much choice, I just could not make up my mind. I knew what I would like the camera to do, I just needed someone to help me . I emailed them to see if they could advise me, a few days later I received an email, advising me on a particular camera that would suit our needs. They detailed what it was capable of doing, advice about accessories, pages in their web site that I could look at. They were most helpful. After I had purchased it I was concerned that it had not been delivered, I emailed them again and explained that I was worried, they did a check and told me that it had been delivered to my son, his wife had put it away as a surprise. My son was thrilled with his gift.

I was very content with the service which I received and was delighted with the upgrade which was offered, due to my chosen model being unavailable.

Dispatch of the camera was effected quickly when this had been decided upon and it arrived in time as a Christmas present.

It might be helpful to offer a data card with a camera as I had to order this and a reader separately.

Best wishes,

John Moore-Bick

Absolutely appalling - ordered three weeks ago in plenty of time for Christmas - even allowing for disruption. Chased multiple times (no response other than automated e-mail message). I managed to get through on the phone once - was promised a call back - nothing. Disgusting service. Have now raised a dispute through PayPal just to try and recover my money. Avoid..

Try to contact but customer service non existent. No order update, no delivery. No reply to emails. Awaiting refund. AVOID

Truly awful customer service. As previous posts, promises of call backs & email replies. None received, no shipping confirmation, 10 days since order placed. So much for wanting to support British business - avoid this one at all costs. Unable to communicate with them to get a refund, just a promise of call back that doesn`t happen.

Like others I am failing to get a response from UK Wildlife Cameras.
I had a text saying my order could not be delivered as it was out of stock and offering an alternative. I want to talk to them about the alternative product but no call back. This is a Christmas present so I will have to order elsewhere and then look for a refund.

The matter has now been resolved and a new product delivered, so I have upgraded the rating.

Wish I'd read these reviews 1st. They are true. Placed order. Received email saying order complete. Not recieved item. Can't get a responce from them. Started a pay pal dispute to get a refund. Steer well clear of this company

I seem to having the same problem as everybody else. Emails are not answered, so I have no idea whether the item has been dispatched. The website stated 3 to 5 days delivery and that was over two weeks ago. I would suggest that you shop elsewhere.

Update - I am pleased to say that the matter has now been resolved and I am satisfied with the outcome. I have now updated my score to reflect that.

Terrible customer service and communication. Placed and paid for an order on 28 Oct 2020, followed up with calls (only a receptionist apparently passes on messages - but I never received any calls back). Emailed as well as using their 'contact us' online link. Only reply I received was the item would arrive 'early next week' - which should have been last week. Nearly a month now and nothing received, no clear reason for the delay or actually when it will be delivered. Seems others are having the same poor experience with them recently. Would suggest you shop elsewhere

First dealings with this company were on 8 November, whilst seeking technical advice before making a purchase. Left a message with their 'receptionist' who promised my call would be returned - it wasn't. Tried twice more over the next 2 days - my call still wasn't returned. Did my own research in the end, and should have seen the warning signs...

I ordered a camera from them on 11 November - the order confirmation stated 2-3 working days for delivery. Interestingly, I received a call offering technical advice the day after, during which the advisor clearly didn't know her way around her company's own website. 3 working days passed - I chased for an update, though the company provided a woolly response on 17 November and said a replacement would be sent on that day for express delivery the following day. By 19 November, still no camera... Rather embarrassing, as this is now a late birthday gift.

Interestingly, the response from the company included blaming their poor performance on the current COVID pandemic - I don't want to be unfair on UK Wildlife Cameras, but so many other businesses are operating successfully and absolutely 'nailing' good customer service right now - they need to in order to survive. Their excuse seems a bit desperate.

My company is Garden Lightcraft Limited. We predominantly design and install bespoke Garden Lighting systems, Outdoor kitchens and basically anything out door and electrical.

A elderly client asked me to find and install a wildlife camera, that would record the hedgehog activity by her back door. I ordered the Camera on HD Wifi Bullet camera on the 18th Aug. I got confirmation of my order from Paypal... Then nothing... I called UK wildlife Cameras over and over and over. I emailed endlessly and I got nothing.

I lost the plot after 1 month of nothing and on 23rd of September I finally got an email response... I was getting a ( Variant ) ...

It worked for 2 weeks, but only daytime. the night vision is like watching a 1930's silent horror movie.

The camera now does nothing. It says off line on the app but when we reconnect.. the camera states that is on wifi and is working... but the app says off line... so I have been trying for months to get a refund or replacement and nothing... The company uses a off site receptionist... but when you ask to leave a message ... nobody contacts you back. Nobody responds to emails... and now my elderly client is looking at me like I am the culprit...

Just a really really poor company to deal with..

I would like to extend a big thank you to UK Wildlife Cameras, especially to Mark. Who sorted my order issues speedily.
Why look elsewhere for your trail camera needs.

Our wildlife camera is BRILL we see foxes and badgers on a nightly basis.
I thought I had a problem with the camera email sent, instructions sent back immediately, embarrassingly the issue was my fault lol nature is amazing a wildlife camera allows us to watch at a safe distance. 3 foxes and one badger viewed from last nights photos and videos. I feel part of their family.

Excellent service and support. Unfortunately I missed delivery of my order and it was returned. However, it was speedily re-despatched. I would have no hesitation in purchasing from this company again.

I didn't buy anything but asked for help with my own camera. Mark responded and was very helpful with suggestions as to what I could do to get round the problem.