UKSatellite.TV Arvostelua 

274
TrustScore 4.5/5 tähteä

4,7

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

They are really good, and patient, and really work, when you have a problem (like me, trying to re-rig SKY after having had our fibre lines broken for several months, and I had to restart, forgettin... Näytä lisää

Saanut 4/5 tähteä

Very straightforward order process and fairly quick to deliver. Plenty of emails. The documentation was a little underwhelming and looked like it had been done as a project and not quite the polishe... Näytä lisää

Saanut 5/5 tähteä

Very good service and friendly support. We had a problem and they have not stopped until it was solved. Thank you again Sky is highly recommended regards Ian O'Neil

Saanut 5/5 tähteä

A wide range of channels is available. It’s quick to load up and easy to use. Being able to park frequently watched programmes in a personalised playlist is extremely useful as is the ability to navig... Näytä lisää

Yrityksen tiedot

  1. Televiestintä
  2. Askarteluliike

Yrityksen kirjoittama

UKSatellite.tv is your premier destination for the full Sky TV experience—without the need for a satellite dish. We are specializing in Sky Stream for expats and lovers of UK TV. Whether you're at home or abroad, UKSatellite.tv ensures you never miss out on your favorite shows and sports.


Yhteystiedot

4,7

Erinomainen

TrustScore 4.5/5 tähteä

274 arvostelua

5 tähteä
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3 tähteä
2 tähteä
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4,7

Kaikki arvostelut

(274)

42 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

Very poor

Very poor, no telephone contact number. Where is the service? No email response at weekend, I have gone with another company. Also looked through previous reviews and seen messages / threats of legal response for not cancelling or sending the card back?? Please forward these legal / illegal responses to me and I will look over them whilst me and my solicitor have a laugh!

3. marraskuuta 2019
Oma-aloitteinen arvostelu
UKSatellite.TV-logo

Vastaus yritykseltä UKSatellite.TV

Hello,

Honestly, I believe this is not even a customer at all: JP and only one review, and it is a bad one about our company? Looks fake to me.
We DO provide telephone call back service and it says so on our website and below all the emails we send out. We DO reply to all emails, every day of the year - of course, we have support on weekends on bank holidays. We have a ticket system to track all emails and inquiries and everything gets a reply the same day. This is most likely either a moody rant or a fake review to damage our reputation.

UKSatellite.tv

Saanut 5/5 tähteä

'' Much better provider''

Been with them since 2014 now and we have never had any problems at all. We get excellent TV and exceptional customer support, even on weekends and holidays! Switched from skycards.eu due to poor service and support and have never looked back

26. huhtikuuta 2019
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

It was a pleasure to order from…

It was a pleasure to order from UKSatellite. They were very nice and more, very friendly and delivery was speedy. I recommended them to one of my friends already. UKSatellite to me is the best place to get SKY TV abroad. Thanks again and I wish you the best.

12. maaliskuuta 2019
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Excellent service

Excellent service. It came in 2 days, activated online in under an hour. Now in Switzerland and enjoying Sky TV with the VPN router. Could not be happier.

20. helmikuuta 2019
Oma-aloitteinen arvostelu
UKSatellite.TV-logo

Vastaus yritykseltä UKSatellite.TV

Very happy to hear you enjoy the service, Maal. If you need us, just send an email.

Saanut 5/5 tähteä

They have all the US Sports I love

Here in Belgium US Sports is not covered very much. I found UKsatellite TV back when they were called SkyEurope and I am still with them. They have great service and answer emails every day, also on a Sunday. The US Sports on Sky is just great. I am very happy. Keep it up guys!

11. tammikuuta 2019
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Perfect for our vacation home

We use UKSat for our vacation home in France. It is really perfect and we are very happy with the service.

11. tammikuuta 2019
Oma-aloitteinen arvostelu
UKSatellite.TV-logo

Vastaus yritykseltä UKSatellite.TV

Thank you, Paul. I am happy to see that you enjoy our service.

Saanut 1/5 tähteä

NO ACCESS TO WEBSITE FOR SUPPORT OR INSTRUCTIONS!!

Ordered the card and VPN router for my friend that I stay with in NL several times a year. Everything arrived, however, now when we go to access the website for help with the installation, whether he accesses it in NL or I try to access it in US, it says FORBIDDEN with the error response 403. I can understand if there's an issue with accessing the site from the US, but when I ordered it on 6Dec while in NL, there were no issues whatsoever. This is really poor service as now we can't even get any support to help set it up. If that's the case, we're still within our 14 day full refund return window and we'll just send everything back and go elsewhere.....

18. joulukuuta 2018
Oma-aloitteinen arvostelu
UKSatellite.TV-logo

Vastaus yritykseltä UKSatellite.TV

Interesting way of making contact, Karen: just go to Trustpilot and leave a really low rating. Thank you for that. Here is your reply: we are currently moving a hosting server and our website may appear offline for the next 24-48 hours. A very standard occurrence in the online community. Our email servers are fully operational and I would recommend you try that next time. Here it is for future reference: info@uksatellite.tv - I have also emailed you directly.

Saanut 5/5 tähteä

Hi again!

Hi again!
Turns out there was just something wrong with the emails. UK Satellite TV did not get my latest messages and only had the old ones from last year, to which they had promptly replied back then. Anyway, thanks to this here site UK Satellite TV got my message and even before I could read their reply the problem with my card was fixed! So, great opinion restored, 5 stars awarded, thanks again! Monika

18. lokakuuta 2018
Oma-aloitteinen arvostelu
UKSatellite.TV-logo

Vastaus yritykseltä UKSatellite.TV

That is really lovely you took the time to come back here and write a revision. Thank you very much. We are happy to read you enjoy the service.

Saanut 5/5 tähteä

I had a reply to my email within 24…

I had a reply to my email within 24 hours. They were absolutely right about the problem.

30. heinäkuuta 2018
Oma-aloitteinen arvostelu
UKSatellite.TV-logo

Vastaus yritykseltä UKSatellite.TV

Thank you for your positivie review. All emails are replied to in under two hours if they reach us before 4pm. Happy to hear you enjoy the service.

Saanut 1/5 tähteä

With the benefit of hindsight I find…

With the benefit of hindsight I find their terms onerous, unreasonable and inflexible in that they insist on 30 days notice to cancel an annual contract on the anniversary date. On top of that I don't know what they offer that I could not have arranged myself to receive Sky in Europe without paying for their services.

17. heinäkuuta 2018
Oma-aloitteinen arvostelu
UKSatellite.TV-logo

Vastaus yritykseltä UKSatellite.TV

Dear Chris, we have certain rules and certain fees. You agreed to all of this when you signed up. And we even sent you a fair warning weeks before to tell you that there would be a charge if you did not cancel the service properly. I mean, you cannot run this more transparent and fair. You just ignored this and then got very upset when a service charge was applied. The exact charge we earlier emailed you about. I do not think it is right to then give a one-star-review. All our fees and service charges are communicated clearly and openly. If you do not cancel your mobile phone and they charge you for another month, do they get a one-star-rating from you, too?

Saanut 1/5 tähteä

Had no help at all

Had no help at all, was told either our box was faulty, or it was the signal, the box and signal were fine, as we found out when we managed to fix the problem by ourselves.

27. kesäkuuta 2018
Oma-aloitteinen arvostelu
UKSatellite.TV-logo

Vastaus yritykseltä UKSatellite.TV

Dear Roy,

We were in the middle of an open support thread about the signal issue that you had. It was explained to you what this issue usually was caused by and we offered future solution. You never replied to this but simply turnt around and posted this review. I am a bit left without words about this kind of behaviour... Customer is always king. Thank you for your time to post this review. You are welcome to return to our support email at any time.

UKSatellite.tv

Saanut 4/5 tähteä

Would like some one to phone me when…

Would like some one to phone me when the details of renewal Debit cards need changing. The first time I have filled in details on your site, a problem happened. Also your site did not have a safe site where the lock symbol was not green, this is why I do not like giving details online.

19. kesäkuuta 2018
Oma-aloitteinen arvostelu
UKSatellite.TV-logo

Vastaus yritykseltä UKSatellite.TV

Dear Myfanwy,

True: we are thinking about offering telephone support. At the moment everything is done so quickly and efficiently via email though and it helps keeping the prices at the lowest on the market. Thank you for brining this up though.

UKSatellite.tv

Saanut 4/5 tähteä

Good

Efficient company .....when you email ....they will definately get back to you .......but I wish there was a direct customer service phone line

14. kesäkuuta 2018
Oma-aloitteinen arvostelu
UKSatellite.TV-logo

Vastaus yritykseltä UKSatellite.TV

Dear Gary,

Many customers ask for telephone support and we are thinking about offering it. However, everything is done so quickly and efficiently via email though and it helps keeping the prices at the lowest on the market. What do you think of support via whatsapp chat?

UKSatellite.tv

Saanut 5/5 tähteä

Great service

Great service. Efficient email contact. Would recommend.

12. kesäkuuta 2018
Oma-aloitteinen arvostelu
UKSatellite.TV-logo

Vastaus yritykseltä UKSatellite.TV

Thank you very much!

Saanut 5/5 tähteä

Quick service

Quick service, with fab online help. demo recomend

1. kesäkuuta 2018
Oma-aloitteinen arvostelu
UKSatellite.TV-logo

Vastaus yritykseltä UKSatellite.TV

Thank you! Happy to hear that.

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